As a disabled person I was treated poorly. As well as one appointment time moved and another cancelled without explanation. Staff were not kind in dealing and explaining. No accommodations were made for patient safety and concerns. Disabled people would like independence and not having to bring advocates and social workers for simple procedures.

I went in for an ultrasound and was informed it would take 2-3 days for my physician to receive it. I called 3 times and for my paperwork to be faxed over. Workers are not sincere and have poor customer serves.

Stay far away from this facility. I've had a cortisone shot done three times at Canada Diagnostics Centre just north of WEM and two were performed in my SI joint and one in the spine. All three were virtually painless. I was booked here Sept 26th at 08:00 and I had the shot done to my SI joint. I've never felt pain like that before. The Dr that performed it was preoccupied talking to the nurses. When he came to me he stuck me three times with a needle to numb the area, that really hurt and not even 5 seconds later he jabbed me with the cortisone needle and I got to experience pain like nothing before. I will never get my cortisone shots from Insight again and I would advise others to do the same. They never even told me the Dr's name. Not impressed at all. My leg now hurts, thats never happened before either. He was careless and impatient. Go to Canada Diagnostics, they are awesome.

Specifically sites at Castledowns and also Hermatige both in Edmonton. I would highly recommend both these sites as the staff in both locations both are caring and helpful to patients. They went above and beyond by accommodating my needs by finding and rearranging my appointment times today to speed up my testing. Special thanks to Adrian, and the manager at Castledowns and Stephanie at Hermatige!

Friendly and professional--from the people at the front counter, to the techs in the examination rooms, nothing could have been more positive. My experience was unparalleled. Thanks kindly!

I have visited the center for scans, and the staff there are extremely helpful, patient, and kind. I would like to express special thanks to Bobby, who performed her job exceptionally well. She is very helpful and empathetic towards the patients. Bobby explained the entire procedure in depth and also introduced me to the "My health Alberta" feature in case I am interested in checking my reports online. I truly appreciate Bobby and the team for their helpful and quick service. Thanks :)

Actually it was a close friend of mine who I was with whom had managed to get in just merely on a last minute walk in. I was shocked at the fact that he was seen so quickly and how helpful the staff were..

I go to Insight for mammograms but recently went for pain management. Compared to another place I went last year, they are 5 stars for sure. Friendly, fast procedure and close to my home.

Went to the Unity Square Insight location for a pain management injection in one of my knees. I was very impressed with the operation of this clinic and the professional level of every employee that I came in contact with, from the reception desk people to the ladies who escorted me to the x-ray and fluoroscopy depts. to the radiologist and the doctor and his assistant who administered the injection. A 10 out of 10 for this clinic and it's employees.

I was there earlier today for a mammogram. The receptionists were very courteous both times I dealt with them and the technician who performed my procedure was professional,pleasant and knowledgeable.

Great experience. The staff was courteous right from the call center to the staff and doctor at Unity Square. Facility exceptionally clean. I chose this location because of availability and familiarity. My wife has been to this location as well. Thank you for the great treatment.

Very pleased and happy with all the Staff at Unity Square. They are very helpful, pleasant and understanding. Will definitely be my go to imaging choice going forward

I’ve been using Insight Medical Imaging for years for different purposes, and I always been very pleased with the quality of their service. Starting with the call centre (which only once was not answered in a timely manner) receptionists and other staff and doctors. My last visit was at Unity Square and Dr Papas and his two nurses were amazing. I was a bit nervous but the nurses were very comforting and the Dr Papas was the only doctor who actually took time to spend with me asking me questions and making suggestions what he thinks that needs to be done next. No other doctor did this and I’ve been coming for over a year for the same treatment with other two doctors that literally spent no more than couple of minutes with me. I will definitely make sure that I make schedule only with Dr Papas from now on! I cannot express how grateful I feel that dr actually took his time to spend with his patient(s)! In today’s world, where medical care is more than questionable, I am more than happy with the help I’ve received from Dr Papas and his two nurses! Well done!!

Well trained and knowledgeable staff. Quick intact from reception to waiting room. Technicians are respectful and kind. Appointment availability can be improved. This is a downtown location and serves a large community so book ahead! But the location makes it worthwhile.

Be prepared to need a couple of days before you can get an appointment. You can't get through by phone, can't make an appointment online and when you request for a call back you get called back outside of office hours, when you're not close to a phone and they will not leave a message. Contrary to the response below, the Oct 27 call back was placed at 8:46 AM, in my book that's outside business hours.

I have always had a positive experience at this location up until now. I went for an xray (which you cannot make an appointment for), and others were being taken ahead of me for xrays that came in after me. So I mentioned it and was taken in, then when I came back to my change room to get dressed, my pants were gone and I found them in the dirty laundry bin with all the gowns. Given that they were cream color and all the gowns were blue and pink, not sure how they could have been mistaken for a gown. The person cleaning the room said it must have been a patient? Disturbing having to put those pants back on.

I went to this place for an ultrasound today. A young lady led me into an ultrasound room. She put gel on my neck and then started her "practice" on my neck for at least 45 minutes. Finally, she said, "I will let another technician to check the images and she might need to add some photos again". Then another young lady came in, put gel on my neck and basically did the whole procedure again but much more familiar and faster. She finished in 15 minutes. Then she said it was done. So I became their trial "mouse" for 45 minutes with the first new or student technician. I wasted 45 minutes of my life and absorbed extra radiation. Nobody explained or apologized. I will never come back to this place!

Excellent service, most friendly staff; helpful. As a senior I felt very well-treated and guided with kindness and respect. A welcoming and comfortable clinic. Thank you! LCA 🌈

I've been a long time user of insight. Scheduled appointments are always timely. Staff is warm and receptive. Walk in patients are also seen in a timely fashion. Results were quickly delivered to my Doctor which is great because I need a follow-up with her based on the results.

I went for X-rays and an ultrasound one afternoon. This is not my first time at this facility, which is why I chose to return for these two exams. I appreciated the advance info by text about what to expect during my appointment and what I had to do to prepare. My appointment started on time and was completed as quickly and smoothly as possible. I apologize that I am horrible at remembering the names of everyone who helped me at my appointment. However, I appreciate all the help I received from everyone I interacted with: from the very professional & friendly receptionist, the nice and thorough fellow who conducted my X-rays, and the knowlegeable woman who did my ultrasound and explained the basics of the procedure while she worked which I appreciated. The entire facility was clean everywhere, and I saw people cleaning the areas used by patients after use. Masks were worn by all staff and patients/visitors as per the posted rules. I would definitely choose this location again if needed.

It would be a welcome relief to find some intelligence at work at a medical imaging centre, but you won’t find it here, although you can listen to the reception staff gossip while they push papers from one side of their desk to another then charge you a $30 fee to print a few pages. Looking for expertise with better service? Take your order to MIC.

I went to unity square today. It was a very positive experience. All staff are marvellous. But the Dr who performed my procedure was above and beyond excellent ! I was extremely nervous , as I had previously been to Meadowlark for the same procedure ,and it was very , very, painful and unpleasant. How wonderful to be able to go next time without any fear !! So a big thank you. Mollie Hall