If I could leave no stars I would, how this hotel has 3.9 stars is beyond me. Upon arrival we were greeted by the employees sitting outside the entrance at a table smoking cigarettes. Disgusting, and I had 2 children who had to walk through that cloud of smoke. The inside of the lobby was hot and smelled like a combination of cigarettes and weed. Our room was not ready, probably due to the employees smoking instead of cleaning. I asked which way the laundry was and the girl at the desk informed me it’s broken but there is a laundry mat 15 minutes away. Then I asked for the pool hours and she told me the pool has been closed for 3 years. Why is there a picture of a pool and laundry on the website if both amenities are not available? We get up to our room which was a 2 out of 10 clean. Furniture was dirty, carpets stained, wall paper peeling and dust on all surfaces to name a few. The cherry on the top of this disgusting room was there was no hot water. Lukewarm at best! I called the front desk and was told there is nothing they can do about it. The girl on the phone also told me she wouldn’t like taking cold showers either so she didn’t blame me for being upset. Oh and the ice machine was broken. Every guest we encountered was just as mad as we were about the conditions of this disgusting establishment. As Hilton owners we are very upset with our visit, enough to re consider if we will purchase more deeds. Do yourself a favor and skip right over this hotel. We wasted our Hilton honors points for a free weekend on this literal dumpster.

This was the most disgusting/horrible hotel experience I have had from Hilton. As a diamond member, this is unacceptable. This was comparable to a motel 6, it was so awful. It is clear that staff do not care and do not keep the rooms kept well. The entire space is dingy and not kept clean, the whole place probably needs to be gutted and cleaned out. There are pet feces on the floor and carpet that no one cleans up. When we arrived in our room, there was white sticky solution on the bathroom door handle. The carpets had food and sticky stains on them. Hilton really needs to do better, I know this isn't supposed to be a 5 star hotel, but I really don't think its too hard to ask to have a clean hotel room that you feel safe in. This was not worth any amount of money!

To whom it may concern, I am writing this review based on my stay at the Homewood Suites on July 5-7th, 2023. As a diamond member, this was my worst experience while staying with Hilton. Upon Checking, my room only had one (1) set of towels. I have never checked into the Hilton and had one set of towels. When I went to request more towels, an experienced young man at the counter needed to figure out where anything was and was told to wait until the morning. I even asked about the requested upgrade, and he could not assist me. With the parking lot empty, I knew my room was available; someone did not want to work and clean the rooms for availability. The following day, I went downstairs and was told that the hotel was understaffed, and they were washing for more towels, and it would be awhile. I could not wait any longer, so I left to buy towels and bathroom things needed for me and my family to bathe. We came to Atlantic City with a baby, towels, and bathroom essentials as required. Not to include the ceiling in bathroom looks like it needs to be replaced. I was not able to change rooms do to the lack on them being cleaned. Fast forward to the following incident, the room door would not lock, and you could walk straight into the room with no key. I addressed this issue with the front desk, and they later were given another room which was an inconvenience for me to move all my belongings at the last minute. Upon arrival back to the hotel daily, we had to go back and forth downstairs to get new keys because it would not open the door at all. After a long day, which was just a major inconvenience. Now let us talk about the heat conditions in the Halls and elevators. Why was it so warm? That is unacceptable, I must say, for all guests, especially during the hot summer months! I want to speak with the general manager about this stay because some things need to change quickly.

I stayed for a week in July as I was traveling for work. I had stayed a few times previously and I noticed the hotel had deteriorated quite a bit since my last trip. A lot of the public areas seemed dirty and not maintained i.e. torn carpets, wallpaper peeling, sloppy paint. Maybe it wasn't actually dirty but it felt that way from how they looked. My room wasn't much better - dirty windows, loose and buckled laminate floors in the kitchen and loose floor moulding. The view out of both of my windows was of the roof area that had the A/C units. Which also provided me with a constant humming noise of them running. But I'll just chalk that one up to bad luck on room assignment. One of the main reasons I choose to stay here is because it is an extended stay and has the kitchen area. But it was barely usable because of the lack of items and minimum utensils, including only one fork. Not the biggest problem in the world but definitely a difference from before. Also, while my room seemed relatively clean, there was noticeable hair on the couch, which I chose not to sit on, and when I dropped a hand towel in the bathroom area it had long hair on it when I picked it up. Also worth mentioning is that the hotel was full and there was only one elevator running. After waiting several minutes a couple of times I just decided to use the stairs for my stay. I also noticed that a few staff members, including what I assumed were management, would gather in the outside public areas to smoke. It just seemed a little unprofessional to me. There has to be a better area for employees that is a little less visible. On a positive note - they normally do offer the government travel rate and when I did have interactions with the staff, they seemed friendly. Overall it wasn't a horrible stay but I won't be staying again. If I wasn't traveling alone for work and had my family with me I probably would have left and stayed elsewhere.

Welcome/check-in was perfect and the attendant was more than accommodating to get me a room away from most of the noises. The only drawback from this stay was the breakfast portion. The food and preparation was fine but there was an air conditioning problem that made it uncomfortable to enjoy the dining experience. Also the TVs in the exercise room were not working again so once the property fixes these two things, then I fully recommend this property as I have several stays at this location.

This place should be closed until repairs and renovations are done. Dirty dirty rooms, no ac in hallways or elevators which made door locks malfunction. Elevators need repairs. Other than the service at the front desk, pool, weight room, coffee... Basically 1st floor.... The rest of the hotel is a dump. Do not stay. Health department should be called. How this has Hilton in the name is a mystery to me. I've stayed at motel 6s that were better than this place. Give the front desk, maintenance, and the coffee 5 stars. But everything else negative 10. Horrible. Smells. Dirty. In need of updates from the 70's. expensive for the quality. We were locked out of our room for hours. My wife had to sleep in the lobby. Then after breaking the door to our room open with a crowbar we were able to go to sleep around 2am only for them to wake us up at 9am. by working on the door. I will be demanding my money back. Points are worthless to me. Shameful place.

I stayed at the Homewood Suites by Hilton Atlantic City/Egg Harbor Township, NJ with my husband and 3 year old daughter on 7/30/23-7/31/23. This establishment did not have any pack and plays for our daughter to sleep in. Unfortunately, when this problem was presented to the assistant manager, an unsavory solution was presented. She suggested that I go buy one and then return it to the store after our use. It wasn’t until I made the suggestion of the hotel buying the pack and play and having it reimbursed were we accommodated during our stay. The hotel room was absolutely dirty; and there were no other rooms available. There were clothes left from prior patrons, stains and dirt on the curtains; there was a tissue taped to cover the hole in the master bedroom blackout shade. The list goes on. We have been members of Hilton achieving gold status. I don’t think we should have paid for such an inadequate and disgusting room. I will not ever stay at that location and I believe restitution is appropriate.

We were very excited to stay at this hotel last week, but when we arrived, we were extremely disappointed. No one notified us of the pool being out of service before we booked our room, and I had called multiple times asking questions before arriving. Obviously a pool is a huge amenity that plays a big part in determining where one stays, especially when they have children. They did not offer any type of compensation or transfer after we expressed how unhappy we were. Another issue, that was pretty significant, was the bedroom in our suite smelled like adult urine! It was horrible! And as for the king bed suites, they absolutely do NOT sleep 4 people. The "mattress" in the sofa bed was all springs, no cushion whatsoever. Impossible for even little children to sleep on! That was very upsetting. All 4 of us had to squeeze in the king bed throughout our stay because the sofa bed was completely intolerable. Overall, we felt duped and very uncomfortable during our stay unfortunately.

Hotel rooms need to be updated, expeditiously! The pull out couch gave very much “motel 6”; stained, dusty. However, the actual mattress in it was good and clean. The rooms NEED BETTER LIGHTING! Especially for at night. During the day, perfect natural light from windows, but gloomy as heck at night. The door knob to the bedroom had what looked like chocolate on it. So cleaning the doors and walls would be sufficient to the “cleanliness”. Thank goodness I brought my own wipes, Lysol. Other than that my husband and we’re comfortable in bed and with coming and going; probably will visit again if need be.

Hotel rooms are terrible, very outdated, wouldn't let my kid sleep on the couch it looked dirty and worn out, was afraid to have anything on the floor just gave a feeling of dirty. Tv flickered while watching it. This hotel needs to be completely updated and cleaned! Positive note- front desk was nice, but when first got to hotel room wasn't ready, an hour later a different front desk clerk and she acted like she had a room for awhile? So little disappointed we couldn't get in room when we originally arrived. Would recommend seeking another hotel.

Upon arriving, the system was down and we were unable to check-in. The lobby, hallways and elevators were stiflingly hot. I was there for a wedding and was in and out of many of the rooms. Not a single room had any hand soap, which just begins to touch upon the lack of cleanliness. There was only two sheets and a blanket for the pullout couch bed. One of the sheets had what looked like a semen stain connecting two points of the sheet. There were no pillows and when we called down, we were informed that there were none. We called various times for an extra sheet and blanket and were provided with nothing. There were bugs in most of the room. The bridal suite, 401 had numerous roaches, beetles and spiders as we got ready. On Saturday afternoon, the elevator broke. I have an ankle injury and nearly fell down the stairs trying to get down the four flights. Hours later when they were fixed, the elevator would drop when it stopped and often went to the wrong floors. The staff was of no help at any point in time. No one had any information on the shuttle, guest bags, or even basic hotel information. We had planned to swim but upon seeing the cloudy green water, decided against it. The hotel was grossly understaffed. One person in our party called for a concern and was met with a flustered woman who, instead of helping her, complained about the fact that she was alone. It was a horrible experience.

The staff are the most hardworking and amazing people but the facilities......Old, worn out, dirty. The white blinds in my suite were held together with black duct tape, the furniture was old and filthy, the carpets in both elevators was soiled beyond recognition. Staffing was so bad that there was no one at the front desk at night, so a guest pulled the fire alarm at 3 am meaning we all had to evacuate the building because the front door was locked and she could not get out. Much as I was angry at the guest I realize that this broke all codes and was definitely a fire hazard. Then two of my friends were stuck in the lobby until 6.30 am because their key cards did not work and there was no one available to help. This hotel puts the Hilton brand to shame.

Terrible experience - PLEASE look at the recent photos of the hotel and not the day the hotel was built. The current hotel condition doesn't hold the value of HILTON Hotels. I was checking in at 6pm and the room wasn't ready as the cleaning was still being done. I had check-in a day earlier using the Hilton app but that didn't help either. I had to wait for 20-25 mins to get the room. Only one elevator was working and it would take so long to wait for your turn. The swimming pool was broken and out of order. The first night I woke up to the sound of a truck backing up on the road. When I looked, the window was left open by the room service. I was like ughhh. The only best thing was the breakfast (both food and the people working for the breakfast prep). Good food variety.

As Hilton honors members we did a virtual check-in. This allows you to go straight to your room with a digital key, without having to stop at the front desk. We get to the hotel after our event in Atlantic City around 11:30om and unlock the front door using our digital key as instructed by the two front desk attendants who could see us through the glass. They greet us, we make a couple stops in the lobby area, then, they direct us to the elevators. The elevators were absolutely disgusting. They smelled. We didn't want to lean on the walls and the carpet looked like it hadn't been cleaned in 5yrs. We made it to our room and our digital key doesn't work. My daughter goes down to see if the front desk can make us a physical key, but,none is at the front desk. Twenty minutes later she calls me and says she can't get help they haven't returned to the front desk. I go to the lobby with our things and for over an hour none returns to the front desk. My daughter starts calling the hotline who, in turn, tries calling the front desk and, of course, there is no answer. A disgruntled resident comes from her room and complains of how this happens all the time. She gives us the name and email of a higher up an we start emailing. We spent over two hrs in the lobby trying to reach someone with no avail. Now exhausted, we had to take a two hour drive back to our home at 2:00 am. We couldn't get out the front door because it was locked, (which has to be an absolute fire hazard), so we found an exit at the opposite side of the hotel and had to walk around the building to get to our car. This was the worst birthday experience of our lives!!!! We need a total refund and voucher for another night stay at the hotel of our choosing. I have never seen such careless behavior from hotel management!

Worst hotel experience I've ever had. I originally booked a room here for 3 nights, but my experience was so bad that I had to leave after only 2 nights. I was traveling with my 88 year old father to attend my son's wedding and reserved a room (Room 426) with 1-bed and 1-pullout sofa bed months in advance. Problem #1... After returning from the rehearsal dinner (our 1st night), we found that the pullout sofa bed "mattress" was not even a mattress, but only cheap metal springs wrapped in a thin sheet-like covering, and was impossible to sleep on. I called down to the front desk and advised that the sleeping accommodations were not what I paid for. I needed to have 2 separate beds. He advised that he could put us in another room with 2 beds (Room 409) at the other end of the hall, so I went downstairs to get a hotel dolly and packed up all of our luggage and belongings and proceeded to walk my elderly father (who has dementia and was extremely upset and confused as to why he was being moved in the middle of the night) to the far end of the hall, only to get to the new room and see there was only ONE bed!!!! I then had to move all of our stuff, and my father, back down the long hall to our original room. I went downstairs and told the clerk he did not give me a 2-bed room as I specifically requested. He unsympathetically and unapologetically simply stated they didn't have anything else available. I requested blankets from him so I could sleep on the sofa itself (since the sofa cushions were old and dirty). But the sofa was way too small and I woke up with back pain. Problem #2.... The temperature in the room was 80* and although I set the thermostat to 70*, the temperature never got lower than 79* during my 2-day stay, and the ac unit (situated right next to the sofa) rattled so loud all night long. Problem #3.... The TV in the living room did not work. A repairman was sent up, but he was not able to fix it. Problem #4..... There was a woman's large and colorful hair bow by the bathroom sink with strands of hair in it from a previous guest. Apparently housekeeping never cleaned the sink area or else they would have seen it and removed it. Problem #5.... After 2 sleepless nights, I went down to the front desk and advised I was checking out a day early since they were not able to provide me with the appropriate sleeping accommodations or conditions that I paid for and expected. I was so sleep-deprived during one of the most important events of my life, my only son's wedding. (There were over 100+ of my son's other wedding guests who stayed here as well, and many had similar complaints). When I checked out and advised of all the reasons why I was checking out early, the 2 staff members at the front desk (who were at least courteous and apologetic) assured me that the manager would be advised of my experience when she came in the next day, and without me asking, one of the women wrote a note for the manager while I stood there to be sure they documented everything correctly. Now, 3 days later, I haven't heard a word. So I called the hotel today and spoke with Tiffany, who was one of the women at the front desk when I checked out, and she told me the manager would be there in about a half hour and she would let her know I called. 5 hours later, I still have not heard a word. NEVER AGAIN will I stay here!!!!

Disappointed, the hotel was hot and muggy with an odd odor, no one at the desk when we checked in, so we checked in digitally. No working ice machines in the entire hotel. Pool was closed, yet it is prominently displayed on the site. Elevator was dirty and button were broken. To make things worse, I prepaid the reservation on the Hilton Honors site at booking and then was charged again at checkout without being notified. Been 3 days of calls between the hotel and Hilton Honors with no resolution. Hilton Honors acknowledged 2 payments for the stay and still no refund of the second charge. I do not think I will be a Hilton Honors member much longer, I prefer to stay at a hotel who actually appreciates their guests. Instead of making things rights, the manager told the front desk girl to call me back and say that I did not prepay and I had to call Hilton Honors instead of calling me themselves when I specifically asked to speak to the manager. Hilton Honors said they would have to “investigate” before issuing a refund even when they said there was 2 charges for the single reservation. This is beyond poor customer service all around.

This was a horrific hotel! Room was disgusting. Stain’s on furniture floor and even the curtains! The floor was sticky and run was grimy. The breakfast food was old and freezer burned food! No butter and juice! The bread smelled old! Not prepared for a large crowd! Tables were not cleaned to sit to eat, you had to clean it to sit your family! Poor service!

Our front desk was super friendly on our arrival on the 20th. I meant to get her name. Couldn't have been nicer to us. We were a little hungry. Was nice to know they had a small appetizer available from 5:00 to 7:00. It was just enough to hit the spot. I really was very clean her bathroom was also nice and clean. Had some damages on the wall but nothing I couldn't overlook it was important to me that the shower was clean and it was. It had a nice size little kitchenette with all the modern conveniences. The only thing I did not like they appear to be blood spots on the rug outside the bathroom. But other than that I give this hotel five stars

Staff was very nice and accommodating especially while doing updates. The only concern I did have with this being a pet- friendly hotel, I did not realize that every room accommodated pets. I thought maybe there was a floor or some rooms that were pet free. I did end up having an allergic reaction but it did work out because I took allergy relief but I’m only offering this feedback not to complain or say anything bad about the hotel but maybe there will be guests with the same reaction so it could be something to consider having some rooms be pet free

My wife and I have stayed in this hotel several times prior as both of our parents live within close proximity. We stayed over the New Years weekend. Whoa..... this place has gone down hill. This place should be closed until repairs and renovations are done. Dirty dirty rooms, no ac in hallways, several doors look look like they were pried open. The maintenance door on the second floor looks horrible with a piece of ply wood holding it shut. We stayed in room 212....i was going to go down and ask if someone had died in the room. The door had pry marks on the door lock and the door jam had been completely broken and now held on with wood screws. Looked like with a police raid or medical emergency. Elevators need repairs as they were not working. The front staff was nice at check in and the lobby looked nice (still decorated for holidays)..... The rest of the hotel is a dump. Do not stay. I work for a State Health department and not sure how this place is still open. I've been in cleaner motels in the middle of no where. Horrible. Smells. Dirty. In need of a complete overhaul way too expensive for the quality.

This place was clean but it's outdated. Old, beat-up furniture. Elevator wasn't working right. Needed to call the front desk to get the elevator. Then they would get an employee to bring it to your floor. Had to wait awhile. You want to charge modern day prices, then modernize your hotel!

This hotel has two elevators. One is completely out of service. The other doesnt work properly so the hotel staff has to take you up or down. Kind of annoying when you are on the 2nd-4th floor and you have to call and wait for a staff member to come and get you. And yes of course there are stairs but depending on your room location takes a while getting back and forth. Apparently its been like this for years. Other than that the staff are pretty cool and helpful, good (hotel) breakfast, located in very convenient location to get to the beaches and plenty of amenities like grocery markets and restaurants in the immediate vicinity. Rooms were nice and in good shape.

Let me start off with that the staff was really nice and the room was clean while a bit dated. However the building was struggling a lot when we got there. I wouldn’t recommend this place for introverts traveling. Elevator issues where only one elevator worked and so the other one had to be turned into manual. Ended up using it once to get our luggage up but it was faster to take the stairs since the front desk seemed to be constantly busy (ended up never getting the item I requested even after I got to the front desk). All in all hope the elevator gets fixed and sounds like there may need more staff at the front desk to help whoever is attending might have been overwhelmed.

Great staff! Very accommodating and friendly! Me, my 11 year old son & 1 year old dog were their for 2 weeks while our home was being renovated, I must say it was an absolute pleasure! The pool, fitness room & breakfast were our favorite things. Also, there are plenty of places to walk your dog that are very peaceful and lovely , lots of trees and green grass, my dog loved it!

My experience was horrible because The elevator was out of working. The sofa bed was dirty and smelled. The room smelled like mold and some of the rooms in the hallway had huge ventilators. The floor were squeaking. Broken mirror in the bathroom and stain on the curtains. Also I had requested a double bed and I got a king size bed. I ended checking out.

This is the worst hotel I've been in. The temperature in the elevator was extremely hot. The elevator worked at times, and other times, it did not work. Hallway on the 4th floor was extremely hot as they had a heater trying to dry a room on the floor. Obviously, there must have been water issues. Our room smelled like mildew, and the couch was filthy. I have been at many Hilton properties and have never encountered poor conditions such as this. As a Gold member, this was totally unexceptable and definitely not worth the money I paid. This hotel definitely requires a MANDATORY upgrade to be part of Hilton properties. On a positive note, the staff were all nice and accommodating.

Extremely dissatisfied & feel cheated 1. Price at checkout didn’t match the agreement with the reservation sum. 2. At reservations I was guaranteed I would be able to apply my previously accumulated points towards this reservation, at checkout they refused to do so. 3. Online reservation price indicated $147+tax & in reality when at checkout it was $182.44+tax $26.68 bringing it to a total of $209.12 & this after a supposed discount bringing it down from $250.94. 4. I am legally blind & I’ve made them aware of this from start. I was not made aware that in addition to the price there are several fees included. 5. Cleanliness: the room was quite dirty old, and when I asked for cleaning service, they said they will come and never did so. 6. Noisy & unpleasant. 7. With all this I must remark that there where some staff from front desk and dinning who where kind helpfull.

I do not write reviews often, but this was horrific. The elevators were not working so we stayed on the first floor. The air conditioner was blowing out the obvious smell of mold when It kicked on. We didn't realize it until morning because the room was kept so cold we had turned it down before we got there. My daughter woke up coughing so hard she was vomiting. They seemed unfazed at the condition of the room when I complained and offered me points as a credit to my Hilton account. My daughter and I still feel ill from having slept there. This is a horrible location. Do not stay! The companies response was horrific. This place should be shut down.

This hotel has been very poorly taken care of. The elevator broke three times while we were there, causing us to take the stairs. My husband had bad knees and this was a hardship for him. After they fixed it, every time you got in, the doors still didn’t open properly. We also had issues with our room. The safe and tv in our room didn’t work and we had to ask for someone to come fix them, which wasn’t until the next afternoon. The exhaust fan in the bathroom didn’t work, and they were unable to fix it while we were there. The girl who checked me out didn’t apologize for the issues we had. Very poor way to treat guests! We will never return to this hotel, and I will make sure others know about this bad experience.

Stayed here for a few nights at the end of June. Although the rooms need updating, it was clean, and I felt safe there. Staff was extremely accommodating, excellent service despite being short handed. Special shout out to Miss Brenda in food service. She was friendly and very hard working making sure the breakfast area was well stocked and clean. Loved her attention to detail and willingness to get up early for work so we could all eat. Thank you!

Just checked in. Very moldy smell in hotel. Bed was not made. Only 2 pillows in the room. Never at Homewood I have been has only 2 pillows been provided for a king bed. Poor show so far. Should have checked the restroom before posting first. Empty toilet roll on the dispenser with a partial one sitting on top. Update: so I ended my stay after about 75 minutes there. The bed was not made, two pillows on bed, empty toilet roll in bathroom with partial one on top, no "fresh" soap - only used one next to sink, trash not emptied, stains on carpets, three sets of dirty laundry in the hallway as I am leaving (at like 230am). Front desk said he noticed dirty laundry in hallway yet did nothing. The night desk person took my phone number and said the manager would call me in the morning to arrange for the rooms costs since I was there only brief time. Did anyone call in the morning? No! I called about 2:50pm and asked to speak with them - they were already gone apparently for the day. They suggested I call back 9am the following morning - did not offer to take my name/number again to leave a message. Not only is this lodging establishment in dire need of a refresh, the staff's attention to basic requirements is subpar. Never have I been this disappointed in a Hilton-flagged property. Look elsewhere people, there are plenty of motels that offer better value and quality than this "HOTEL". Update to hotel reply - I have left my number and messages multiple times for the hotel manager but you never return my call.

I am a diamond member I am not a picky traveler but I want Clean, well maintained and good service. I received good service (although understaffed) the rest was not present. My door had a foot sized indent, The safety latch was moved due to the door being broken from- my guess someone kicking the door open and breaking the latch area, kitchen floor had a hole - yes a hole!, couch dirty, carpet dirty, bad smell, hallways are dirty in general Very poorly maintained. My stay was 10/2022 I am going back to the area and realized I forgot to leave notice for others... this time I am going to a Marriott.

This hotel was a MAJOR disappointment. The room SMELLED like sour dirty mop water. The couch was dirty, the hallways were dirty. We were gone all day at a funeral and no one cleaned our room. The door's dead bolt lock was faulty, we had to struggle with it every time we went in and out of our room. We either couldnt get in or couldnt get out. You could feel the springs in one of the beds (poor mattress quality) On top of all of that, we were kept waiting for almost 2 hours to get fresh cloths and towels. Front desk told us the parts to fix the lock were on order... WHY WOULD YOU GIVE A ROOM WITH A BROKEN LOCK? The conditions were completely unacceptable.

The room was horrible, right when I walked in, the room had a musty smell and just didn't feel great to breathe. The couch was stained with white all over as well as on the chair. There were red splotches on the wall near the bed and the floor was disgustingly stained with what looked like food. On the 2nd day, the light in the bathroom wouldn't turn on so the breaker in the room had to be flipped. The only upside to the room were the beds which were clean and comfortable. Breakfast was good but even when walking downstairs the carpet was stained and the elevator didn't feel very hygenic or safe. The side door leading outside was wide open when I went downstairs in the morning and when I came back in the afternoon.