I work there you ll experience another level of customer service

(Translated by Google) Nice (Original) جميل

If they happen to open the back of your phone to repair it, your phone will never get back in its original conditions. RUN AWAY!

They need to train thier agents more than

(Translated by Google) Respected maintenance center, excellent service and excellent handling from the center's employees. I would like to extend my sincere thanks and appreciation to those in charge of work, and wish continued success. (Original) مركز صيانة محترم والخدمة ممتازة والتعامل ممتاز من السادة العاملين بالمركز. اتوجه بخالص الشكر والتقدير للقائمين على العمل واتمنى دوام التوفيق.

(Translated by Google) Praise be to Allaah (Original) مذدحم

It is so good place but lights must be better , only the statues got good light but when you stand beside it you will get no light, but overall it is a good place it worth the money

Polite customer service. Repaired my broken screen. A bit expensive.

(Translated by Google) The dirtiest after-sales service, very swindling, bookkeepers, and employees. I don’t understand everybody’s need to say a word and lie about it and how much disgust is not described seriously. You are a disgrace to the respectful agencies. (Original) اقذر خدمه مابعد البيع ونصابين جدا وكدابين وال موظفين مش فاهمين حاجه كل واحد بيقول كلمه ويكدب فيها وكميه قرف لا يوصف بجد انتوا عار علي التوكيلات المحترمه ولسه هرفع شكوي في حماية المستهلك وموظفين مش لابسين كمامه ولا عملاء وكميه قرف وعك بجد توكيل غير آدمي٨

Good customer service But spare parts prices are so high. Thanks

Every time I visit that place to buy something, staff there welcome people with a warm smile. Even at late shift they are welcoming people while they are exhausted after long day. I envy them because I can't do so with my clients at work. I don't have this kind of patience:)

TOTAL RIP-OFF !!! Took my 37" Samsung TV to service centre for repair, it was not powering ON. They called next day to inform that two electronic boards need replacement and repair cost will be 1450 L.E (1300 L.E. after discount offered by Samsung upon rejecting the first repair cost). I eventually rejected repair costs and retrieved my TV. Took my TV outside for repair and it turns out to be just a simple fuse replacement which costed me only 150 L.E. including service cost. Now TV works as normal. Totally lost any confidence in Samsung service and integrity.

They did good job, and in time.

(Translated by Google) Mtawwoo and nice treatment and good people. Thank you very much. (Original) ممتاو و معامله جميله وناس طيبه. اشكركم بشده.

It is not as good as anyone would expect when looking at the SAMSUNG name! I am sure that a customer satisfaction survey would be less than 60℅ The staff is not professional at all, they treat each other like friends watching a match inside the place and deal with the customers like thieves with a tone all the time; some of them are urgent, have no idea about customers satisfaction, and I am sure that they don't know what does this means! Sorry for them! I would recommend Samsung devices to anyone, but I will be sorry for anyone that will have to deal with the customer services in Egypt! So sorry to say this!

(Translated by Google) Reasonable (Original) معقول

(Translated by Google) Superb repair speed and reasonable price, top-class personnel (Original) سرعة خرافية في التصليح و سعر معقول ، موظفين على أعلى مستوى

Awful service. Didn't help me at all.

(Translated by Google) Excellent treatment and great service (Original) معاملة متميزة وخدمه رائعة

Thank you alot

Bad service

(Translated by Google) Reasonable (Original) معقول

No justice for customers

Perfect service and customer treatment, Only point is that their prices are almost 30% higher than the market, For the sake of authenticity some people can neglect this

Can you update your phone number

Really helpful and very nice service thanks to the headmanager of the customer service , and they really helped me with my issue

I have been there to buy an ear phones, the location is correct and easy to reach, there is one guy who was very helpful and assisted me in making up my mind to choose a fancy earphones, prices are very affordable compared to their quality

Helpful but extremely overpriced to fix a watch more than its current price

The place is beyond amazing, and the customer service is so good!

Too Much tricky people and they are not give accurate information , you should be awake otherwise they will empty your pocket !!

Well ..you will just have to go if u want to fix stuff ...but the service is so expensive and very bad

Very big shop and their maintenance service is very good. The parking only is a challenge there.

Very bad Service

Small branch but serves the need ...

Helpful staff, professional and great service.

(Translated by Google) Gorgeous (Original) رائع

Respected staff Great service and average prices

Good service and the customer service personal is understanding and knows what he is doing

Friendly people and service ia fast

Very bad customer service Maintenance people are not dealing professionally They are not care for samsung reputation

My experience was fast and professional. That is all i want. Also they have glass protective screens for mobile phones. Better and with same prices of other stores

The list of what's wrong is far too long 1. Staff in bad need of training 2. Parts are way too expensive can be fixed outside for 10% of the price 3. Call center needs training 4. Mentance team need training

(Translated by Google) One of the best branches of Samsung is dealing (Original) من احسن فروع سامسونج فالتعامل

(Translated by Google) Honestly, decent and respectful treatment and accomplishment at work (Original) بصراحة معاملة كويسة ومحترمة وانجاز فى العمل

(Translated by Google) A very important company and this place is a customer service center for Samsung phones (Original) شركه هامه جدا وهذا المكان هو مركز لخدمة العملاء لأجهزة تليفون سامسونج

(Translated by Google) Power of Attorney (Original) توكيل

(Translated by Google) Excellent power of attorney (Original) توكيل ممتاز

(Translated by Google) A distinctive and wonderful place and its services are more than wonderful but expensive (Original) مكان مميز ورائع وخدماته أكثر من رائع لكن غالى أوى

(Translated by Google) The branch is large We need more employees, for the speed of service (Original) الفرع كبير محتاجين عدد موظفين اكتر ،علشان سرعه الخدمه

(Translated by Google) Good service but need revision sometimes (Original) خدمة جيدة لاكن تحتاج المراجعة في بعض الاحيان

(Translated by Google) Respected place and professional service (Original) مكان محترم وخدمة احترافية

Nice

(Translated by Google) Good service (Original) خدمة كويسة

(Translated by Google) Well (Original) جيدا

(Translated by Google) Worst experience supported with pictures (Original) اسوء تجربه مدعمه بالصور

(Translated by Google) Their experience is great (Original) خبرتهم غير كبيرة

its perfect place

(Translated by Google) Very respectful treatment (Original) معامله محترمه جدا

(Translated by Google) Good customer reception (Original) استقبال جيد للعميل

Very nice pepole work in this palce

(Translated by Google) Staff are very helpful (Original) الموظفون متعاونين جدا

(Translated by Google) Respectable people (Original) ناس محترمه

Good service