2/5 Kushan P. 4 months ago on Google
I'm
so
regretted
to
post
this
review.
This
was
our
second
stay
at
this
hotel
and
our
first
was
back
in
2019
(or
in
2020
maybe)
when
the
hotel
was
not
acquired
by
the
Browns
Group.
Back
in
the
day,
this
hotel
used
to
have
an
amazing
buffet
with
tasty
food
and
unforgettable
guest
service
by
the
crew.
Unfortunately,
under
Browns
Group,
everything
good
about
the
hotel
has
lost
and
I
personally
hate
myself
for
having
a
reservation
done
in
here.
The
buffet
has
gone
down
to
a
level
of
a
2-star
hotel,
with
very
less
variety
of
food.
Even
the
chefs
come
to
the
action
stations
30
minutes
after
buffet
was
opened.
(they
even
forgot
to
bring
the
required
spices,
cheese
and
other
ingredients
etc.
to
make
their
food
items).
I
don't
prefer
to
waste
my
words
on
the
restaurant
crew!
They
simply
don't
care
whether
the
guests
are
pampered
and
treated.
They
just
hung
around
the
table,
chatting
with
each
other
and
making
fun
of
foreign
guests.
Even
once
my
wife
asked
for
a
spoon
from
one
of
the
restaurant
crew,
he
simply
ignored
the
request
and
asked
another
one
to
listen
to
her
request,
saying
that
is
not
a
seating
under
his
supervision.
(What
was
that
really??)
On
another
instance,
my
wife
asked
for
a
finger
bowl
as
she
was
about
to
switch
from
savory
to
sweets,
then
the
girl
who
is
another
restaurant
crew
member
said
“go
to
the
washroom
and
wash
your
hands
if
needed”.
What
kind
of
restaurant
practice
is
that????
When
a
buffet
item
was
finished,
no
body
refilled
the
bowl
until
a
guest
asks
for
it.
They
didn't
even
care
to
place
the
correct
label
near
the
correct
food
item
(may
be
they
are
pranking
the
guests?).
The
guests
get
only
a
limited
variety
of
food
at
the
buffet,
unlike
the
time
when
the
Hotel
was
not
under
the
Browns
Group.
But
yet
the
available
food
was
not
that
bad,
I
should
admit.
Overall,
I
feel
sorry
for
the
guests
that
seek
for
bookings
at
this
place
henceforth.
And
I
personally
hate
the
hotel
management
for
letting
all
these
happen,
without
any
care.