1/5 Hasika J. 2 years ago on Google
One
of
the
worst
hotels
I've
ever
been
in.
First,
the
Colombo
reservation
office
personnel
is
extremely
unprofessional,
behaving
like
a
government
office
clan,
with
no
phone
etiquette
whatsoever.
If
owners
have
access
to
phone
recordings,
please
listen
to
how
they
treat
visitors
if
they
are
not
qualified
to
manage
a
hospitality
business.
The
reception
staff
was
somewhat
OK,
but
there
was
no
politeness,
we
were
not
served
a
welcome
drink,
the
bell
boy
was
decent,
the
reception
staff
didn't
have
the
decency
to
tell
that
our
room
was
ready
until
we
inquired
again,
they
were
simply
attending
to
their
own
business.
When
we
checked
out,
no
one
came
to
help
us
with
our
luggage,
despite
my
numerous
requests
for
assistance;
eventually,
we
checked
out
ourselves,
even
though
there
was
no
bellboy
support
to
help
us
load
our
luggage
at
reception.
Even
at
reception
no
bell
boy
support
to
load
the
baggage
to
car.
In
comparison
to
other
departments,
the
restaurant
personnel
are
well-mannered;
the
cuisine
is
subpar,
but
they
do
their
best.
Most
of
the
food
was
unlabeled,
and
the
utensils
and
dishes
were
filthy.
Housekeeping
is
the
worst;
there
is
no
civility
at
all;
I
asked
a
few
packets
of
tea
goods
(creamer,
tea
bags,
etc....)
and
they
took
it
extremely
personally;
similarly,
when
I
requested
towels,
they
took
it
very
personally,
alleging
that
two
out
of
three
kept
for
us
were
filthy.
Even
the
bed
linens
were
not
up
to
grade.
The
bathroom
was
the
worst,
with
wet
walls,
stains
in
the
toilet,
a
broken
flush,
a
water
stain
in
the
sink,
and
a
toiletry
tray
that
looked
like
it
was
from
another
century.
There
is
no
dustbin
in
the
room,
and
there
is
no
soap
tray
in
the
shower,
so
you
must
go
back
to
the
sink
while
in
the
shower
to
get
the
soap.
There
is
no
cleanliness.
Not
at
all
recommended,
excellent
location
but
no
management
to
maintain
the
level
they
advertise.
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