2/5 Johannes T. 10 months ago on Google • 39 reviews
I
ordered
tires
over
the
internet
to
be
delivered
directly
to
ACL.
After
just
a
few
days
I
received
an
email
that
the
tires
had
been
delivered.
I
then
called
ACL
and
asked
if
my
tires
were
there
yet.
Unfortunately
the
gentleman
on
the
phone
couldn't
tell
me
whether
my
tires
were
there
yet.
I
still
made
an
appointment
that
same
day
to
have
the
new
tires
installed
and
set
off.
When
I
got
there
I
asked
the
same
gentleman
who
spoke
to
me
on
the
phone
if
he
had
checked
on
my
tires
and
he
said
no.
At
the
same
moment
a
mechanic
came
in
and
the
service
employee
sent
him
out
to
look
at
my
tires.
A
little
while
later
he
came
back
and
said
he
couldn't
find
my
tires.
The
service
employee
just
said
to
me:
I'm
sorry,
you
have
to
come
back
at
a
later
date
when
your
tires
are
there
and
it's
best
to
contact
the
shipping
company
where
the
tires
were
delivered,
because
we
don't
have
them.
I
asked
him
if
he
could
check
again
because,
according
to
the
tracking
number,
the
tires
should
have
already
been
delivered.
I
went
with
the
mechanic
and
suddenly
there
were
my
tires
in
the
workshop.
I
handed
my
car
keys
to
the
service
employee
and
he
said
to
me:
come
back
in
about
an
hour.
I
asked
him
if
he
couldn't
just
call
me
when
the
car
was
ready
and
he
replied:
no,
that's
not
possible,
just
come
back
in
an
hour.
After
an
hour
I
came
back
and
the
car
was
already
ready.
The
service
employee
handed
me
the
keys
and
told
me
that
I
still
had
to
reset
the
tire
pressure
because
the
indicator
light
in
the
instrument
cluster
was
now
on.
Okay,
no
problem,
I
thought.
I
drove
off
and
after
a
short
while
the
light
went
out.
While
driving
I
had
the
feeling
that
the
chassis
was
now
harder
than
before
and
I
drove
to
a
gas
station
to
check
the
tire
pressure.
And
lo
and
behold
there
was
3.4
bar
pressure
on
all
four
tires
instead
of
the
intended
2.3
bar.
For
me,
professionalism
and
customer
service
look
different,
so
only
2
stars
because
my
rims
were
not
damaged
during
installation
and
I
got
an
appointment
on
the
same
day.
1 person found this review helpful 👍