A better communication upfront would be already a huge improvement. The room is beautiful, clean and modern. Nice location in Hamburg. However: 1. Apparently the checkin location and the actual hotel are not at the same place. Driving distance from eachother. But there was no communication about that. 2. The public parking around the hotel is actually free. But the staff didn't tell us, only said it's €15 per day to park at the hotel and we can only pay when picking up the keys. 3. The room is beautiful, but it's designed for making photos. Super spacey bright bathroom, but no single place to put any toiletry at all. 4. There is no staffs at the location, so if any problem there is no one to help. 5. A basic water cooker would be good too.

Very nice room, very strange arrangement with parking, veeeery strange check-in where you have to go to another hotel 2 km’s away from this place , and the hotel room was empty with all necessaries. There were no glasses in the room, no cups, no coffee. Yeah - very fancy rooms - with big and comfortable beds, huge shower, and very clean. But that’s it, that’s all that there is to offer in these rooms.

Nice room bit everything else was disappointing and getting the key from a location quite a bit away with a long waiting line was super annoying.

(Translated by Google) We stayed at the Sleephotel for 3 nights during the Pentecost holidays with the kids. The hotel was very clean and the room was tastefully decorated. However, I missed at least one bottle of water in the room, as I am used to from other 3 star hotels. In our room there was no wardrobe, just a kind of shelf with a small clothes rail, which unfortunately wasn't enough for the 4 of us. Finally, as others have already complained about, it is annoying that the check-in takes place in another hotel 2km away. If you know it, however, is not a big obstacle. The hotel (a former police station) is located on a busy street, but has a subway station in front of and behind the house with connections to the U1 and U3. (Original) Wir haben im Sleephotel 3 Nächte während der Pfingstferien mit den Kindern verbracht. Das Hotel war sehr sauber und auch das Zimmer geschmackvoll eingerichtet. Allerdings fehlte mir hier auch wenigstens eine Flasche Wasser auf'm Zimmer, so wie ich es aus anderen 3Sterne Hotels gewohnt bin. In unserem Zimmer gab es auch keinen Kleiderschrank, sondern nur eine Art Regal mit kleiner Kleiderstange, welche für uns 4 Personen leider zu wenig gewesen ist. Schlussendlich Wie auch schon von anderen bemängelt, ist es störend dass der Check-in in einem anderen Hotel 2km entfernt stattfindet. Wenn man es allerdings weiß, kein großes Hindernis darstellt. Das Hotel (eine ehemalige Polizeiwache) liegt an einer gut befahrene Straße, hat allerdings vor und hinter dem Haus die U-Bahn Station mit Anbindung an die U1 und U3.

The location is very good, room was cleaned. No parking spaces available or were fully booked. Check-in was not at the same location. We had a room for 5 people, but didn't have a single wardrobe.

-check in at the other hotel -It's best to book a parking space if there is one available, otherwise it's really difficult -rooms nice and clean - gladly again

Big and clean room with two double beds. The bathroom has no door. The bed was ok but their pillows was very thin. It's a good solution for budget traveling with family or friends and alternative to dirty hostels. The check in is in a different address. There is city tax to 3 eur per night

The staff at the reception absolutely horrible. Like many others, I didn't read their messages before checking in so didn't realize that the hotel and the checking in are located at different places. When I called the staff, she yelled at me: "can you stop talking and just come to get your key?"

Отличный отель расположен прямо в парке. Если выглянуть в окно, можно увидеть как бегают кролики по лужайке ^^. Комната уютная, чистая, туда хочется возвращаться! Рекомендую однозначно! До центра пару станций на метро.

(Translated by Google) I have rarely seen so much incompetence and audacity. A chaotic and unprofessional process from start to finish. Starting with the fact that you are not told when you book that you have to check in at a different hotel, to the fact that, despite prior telephone clarification and the issuing of a power of attorney, all 14 IDs are suddenly required, to the non-functioning key cards and the unmanned emergency numbers . For 1.5 hours (!!!) we stood in front of the locked door in the middle of the night and nobody answered the phone. When we finally got hold of someone after 45 minutes, it took another 45 minutes before someone finally let us in and we could go to sleep at 05:00 in the morning. No one answers complaint emails, you are fobbed off on the phone, a sheer cheek. The only plus point: the accommodation itself is nice. (Original) Ich habe selten so viel Inkompetenz und Dreistigkeit erlebt. Von Anfang bis Ende eine chaotische und unprofessionelle Abwicklung. Angefangen davon, dass einem bei Buchung nicht mitgeteilt wird, dass man bei einem anderen Hotel einchecken muss, über den Fakt das trotz vorheriger telefonischer Abklärung und Ausstellung einer Vollmacht plötzlich alle 14 Ausweise verlangt werden bis hin zu den nicht funktionierenden Schlüsselkarten und der nicht besetzten Notrufnummern. 1,5 Stunden (!!!) standen wir mitten in der Nacht vor verschlossener Türe und niemand ist ans Telefon gegangen. Als wir nach 45 Minuten endlich jemanden erreichten, dauerte es weitere 45 Minuten, bis uns endlich jemand reingelassen hat und wir um 05:00 Uhr morgens schlafen gehen konnten. Auf Beschwerdemails antwortet keiner, am Telefon wird man abgespeist, eine einzige Frechheit. Einziger Pluspunkt: die Unterkunft an sich ist schön.

(Translated by Google) Hands off! Very noisy location due to the main street right next to the window, dirty rooms and unfriendly staff. The windows don't tilt and you don't want to open them because it's easy to get into the room from outside through the window. The room furnishings and the flair of the hotel are more reminiscent of a love hotel! (Original) Finger weg! Sehr laute Lage durch Hauptstrasse direkt am Fenster, dreckige Zimmer und unfreundliches Personal. Die Fenster gehen nicht zu kippen und öffnen will man sie nicht, weil von es draussen leicht ist über das Fenster in das Zimmer zu gelangen. Die Zimmereinrichtung und der Flair des Hotels erinnert eher an ein Stundenhotell!

(Translated by Google) Staff super rude! Only received the information that the check IN (8 minutes away) is. Not that all IDs are required for Check IN. Candy and hair ties from previous room occupants found under bed. (Original) Personal super unfreundlich! Lediglich die Info erhalten, dass der Check IN (8 Minuten entfernt) ist. Nicht das alle Ausweise zum Check IN benötigt werden. Bonbons und Haargummis von vorherigen Zimmerbewohner unter dem Bett gefunden.

(Translated by Google) Perfect location 2 minutes from the metro station, area has a Persian/Asian flavor but very different from around the main train station. Rooms are large, clean, nicely furnished. A bit noisy overall, because right on a busy street, poorly insulated on the inside, doors close very loudly, which the neighbors clearly hear. Checking in was a bit chaotic for us, but afterwards they tried all the harder to take care of us. Would I book again. (Original) Perfekte Lage 2 Minuten von der U-Bahnstation entfernt, Gegend persisch/asiatisch angehaucht, aber ganz anders als um den Hauptbahnhof. Zimmer groß, sauber, schön eingerichtet. Insgesamt etwas laut, weil direkt an einer vielbefahrenen Straße, nach innen schlecht gedämmt, Türen schließen sehr laut, was auch die Nachbarn deutlich hören. Einchecken lief bei uns etwas chaotisch, im Anschluss war man aber umso mehr um uns bemüht. Würde ich wieder buchen.

1 Stern ist schon zu viel, denn egal wie schön die Zimmer sind. Der Rest ist einfach nur FRECH. - keine Möglichkeit telefonisch ein Problem zu klären - keine Antwort auf Mails - CHECK-IN 1,5 km vom Hotel entfernt - dies wird im Kleingedruckten ganz unten versteckt und als Rechtfertigung genutzt usw. usw.

(Translated by Google) Make sure you pick up the key somewhere other than at the house itself! In principle this is not a problem, I just don't understand why this is not done with key boxes... 🤔 The room/rooms themselves were spacious and not bad. The massage chair was also very nice.🙃 However, the lack of a mini-bar/fridge is a major drawback. We also found 2 loose single blankets instead of 1 double, not very pleasant, plus the lack of curtains or blackout. It is also almost impossible to contact the reception by phone... And when this was successful, we were sent from the closet to the wall and not called back... If you ask us, the price-quality ratio could be a lot better. Also slept well. 👌😌 (Original) Let op dat je de sleutel ergens anders dan bij het huis zelf ophaald! In principe is dit geen probleem, alleen begrijp ik niet waarom dit niet met sleutelkastjes gedaan is... 🤔 De kamer/kamers zelf waren ruim en niet verkeerd. Ook de massage stoel was erg fijn.🙃 Wel is het ontbreken van een mini-bar/koelkast een groot nadeel. Ook 2 losse eenpersoons dekens ipv 1 tweepersoons vonden wij niet heel prettig, plus het ontbreken van gordijnen of verduistering. Ook is het telefonisch contact opnemen met de receptie nagenoeg onmogelijk... En wanneer dit gelukt was werden we van de kast naar de muur gestuurd en niet terug gebeld... Als je het ons vraagt kan de prijs-kwaliteit wel een stuk beter. Verder aardig geslapen. 👌😌

I was going to visit Hamburg with two of my kids (10 years and 9 monthes old). I've bought train tickets and booked a hotel appartment. Unfortunately, on the day of my travel, my train was cancelled so I wasn't able to visit Hamburg. I messaged hotel about this early in the morning asking maybe even partial refund could be made. I did not recieve ANY kind of reply for 5 days. I called this hotel that day and the next day - they do not pick up the phone at all. You just have no any ability to contact hotel or their support, they totally ignore you.

Do not book this hotel. They have no communication channels they don’t respond to messages by booking or by phone. Absolutely no service whatsoever

Very loud. We have the room next to the entrance with children. It doesn't work at all. Everyone who comes home screams and laughs in the hallway. Very noisy. Doors are slammed. Spent three nights without sleep. If you're part of the party crowd, this is the place for you.