2/5 Jim W. 1 year ago on Google
Warning..Staff
stole
our
cell
phone
from
bar
second
night
we
were
there
and
management
did
nothing
about
it
or
prevent
from
happening
to
others.
We
were
at
the
bar
off
the
lobby
with
all
of
our
friends
and
left
as
they
were
closing
for
the
night.
We
started
walking
to
our
room
and
noticed
I
did
not
have
my
phone
and
went
back
to
the
table
where
we
were
sitting.
All
was
cleaned
up
and
phone
was
gone.
Went
to
front
desk
as
we
assumed
it
would
just
be
dropped
off.
No
phone
at
front
desk.
My
wife
had
her
phone
so
we
looked
on
the
location
and
at
that
time
nothing.
We
checked
again
about
2
am
and
there
it
was
in
a
house
about
20
min
away.
We
text
the
phone
to
bring
back
to
lobby
in
morning
and
took
many
screenshots
of
the
location.
Next
morning
went
to
front
desk
asked
if
a
phone
was
"found"
and
no
phone.
Told
front
desk
what
happened
and
asked
for
manager.
The
HR
manager
was
called
and
told
her
the
story
and
showed
her
and
staff
the
screenshot
of
where
the
house
was
that
our
phone
was
at.
We
asked
them
to
look
up
if
one
of
the
staff
members
that
worked
at
closing
the
night
before
lived
at
that
location.
Management
did
nothing.
Advised
best
not
to
go
to
that
house
and
find
the
phone(duh).
We
told
them
are
you
not
concerned
you
have
a
bad
staff
member
stealing
from
your
patrons?
We
had
22
ppl
in
our
group
celebrating
a
50th
birthday
and
they
all
of
course
are
uneasy
now
with
security.
The
best
HR
manager
would
do
is
offer
to
help
us
if
we
wanted
to
have
a
police
report
written
but
in
house
they
would
do
nothing.
We
had
already
wasted
our
time
with
management
and
half
the
day
trying
to
make
sure
the
phone
was
deactivate
etc.
Did
not
want
to
waste
anymore
time.
Management
never
contacted
us
the
rest
of
the
vacation
to
check
in
nothing!
So
sad
that
a
bad
apple
tainted
the
experience.
We
did
have
some
very
nice
happy
staff.
Josue
at
pool
bar
was
excellent
and
fun
personality.
The
food
was
not
great.
Mostly
bland.
We
ordered
a
chicken
Cesar
salad
from
room
service
and
we
got
towels
delivered
instead.
Our
room
did
have
a
musty
smell
that
lingered
like
a
wet
kitchen
towel.
The
views
were
beautiful
and
when
I
checked
in
we
were
given
the
room
upgrade
that
I
requested
if
available
on
line.
Buyer
Beware
that
you
are
NOT
is
a
secure
safe
place
and
management
will
not
care
about
you.
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