1/5 Violeta R. 10 months ago on Google • 84 reviews
I
am
a
monthly
parking
garage
user,
paying
a
significant
amount
of
$340
per
month
for
two
spots.
While
the
manager
of
this
parking
garage
place
seems
dedicated
to
proper
management,
I
have
encountered
ongoing
issues
with
the
behavior
of
the
employees,
which
undermines
her
efforts.
Firstly,
I
want
to
bring
attention
to
an
incident
where
one
of
our
cars
was
vandalized
within
the
premises.
It
is
disconcerting
that
it
appears
employees
may
be
involved
in
facilitating
such
acts,
as
our
car
was
vandalized
in
front
of
the
security
office.
This
raises
concerns
about
the
overall
commitment
to
car
security
within
the
garage.
Secondly,
the
employees'
demeanor
and
attitude
towards
customers
are
highly
unprofessional.
I
have
personally
witnessed
instances
where
they
yell
at
customers
without
any
valid
reason
when
seeking
assistance.
On
one
occasion,
they
assured
us
that
we
could
park
in
a
particular
spot
near
the
front
office,
only
to
retract
their
statement
later,
claiming
it
was
reserved
for
employees.
Additionally,
I
was
appalled
today
when
two
employees
made
derogatory
remarks
about
needing
an
interpreter
to
communicate
with
me
based
on
their
stereotypes
about
Hispanic
people.
Not
only
is
this
behavior
unacceptable,
but
their
habit
of
yelling
instead
of
engaging
in
normal
conversation
is
highly
disrespectful.
I
have
attached
a
picture
showing
one
of
the
employees
aggressively
telling
us
that
we
"couldn't
park
there"
and
asking
a
third
employee
to
“interpret”
this
to
us
(despite
my
education
being
entirely
in
English
from
4th
grade
to
PhD).
Furthermore,
rather
than
offering
alternative
parking
options,
the
employee
in
the
attached
photo
continued
to
yell
and
escalate
the
situation
unnecessarily.
It
is
unreasonable
for
three
employees
to
confront
a
customer
simply
for
parking
in
a
certain
area
when
there
were
plenty
of
empty
spots
in
the
front
(especially
considering
it
was
a
quiet
Sunday
evening).
The
excessive
response
raises
concerns
of
potential
discrimination
and
racism,
which
I
highlighted
to
them
for
them
to
roll
their
eyes
at
me.
Lastly,
none
of
them
like
to
provide
names
under
any
circumstance,
making
it
difficult
to
address
specific
individuals
responsible
for
their
unprofessional
behavior.
Only
after
speaking
to
the
manager
to
request
a
refund
did
I
find
that
one
of
the
employees’
names
is
“Josh”.
Overall,
I
am
deeply
dissatisfied
with
the
current
state
of
affairs
and
feel
both
unsafe
for
myself
and
concerned
about
the
security
of
the
parked
cars.
The
lack
of
professionalism,
derogatory
remarks,
and
excessive
confrontations
by
the
employees
have
created
an
environment
that
is
unwelcoming
and
distressing.
I
urge
the
management
to
address
these
issues
promptly
and
effectively.
Increased
security
measures,
respectful
and
professional
behavior
from
the
employees,
proper
customer
service
training,
and
a
clear
policy
regarding
appropriate
conduct
should
be
implemented
to
ensure
a
safe
and
pleasant
parking
experience
for
all
patrons.
I
trust
that
the
necessary
steps
will
be
taken
to
rectify
these
ongoing
problems
and
restore
a
sense
of
security
and
professionalism
to
the
parking
garage.
Thank
you
for
your
attention
to
this
matter,
and
I
expect
to
see
prompt
action
in
resolving
these
concerns.
Update:
after
my
interaction
with
these
individuals,
my
car
was
scratched
up
AGAIN
within
48
hours.
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