Four years ago, I was told by Dr Jacob Plawner that my dental treatment would last for around a year. As of March 2024, it will have been five years since he lied to my face. There is so much wrong with this place and the literal HELL that they put my through, so I'll start with the beginning of my "treatment" to give you the best idea of what I've gone through. Before they could even do anything, I had warned Dr Plawner about my extensively flawed dental history and that I had teeth that needed to be crowned because of my root canals, but he assured me not to worry. Dr Plawner asserted that since the treatment would take no more than a year, it'd make more sense to put them in afterwards. I trusted this, seeing that out of the two of us, he allegedly was the one who knew better. Regardless, that was the first of two times I saw Dr Plawner in the first four years of my treatment. Since then, I was treated by what I now assume to be an Ortho technician, but at the time I thought she was some stand-in Doctor. Eventually, I realized she wasn't a Dr, and I asked to see Dr Plawner due to the fact that I never saw ANY improvements. On the contrary, my dental health was drastically deteriorating, and not at all by my own effort. Some of my teeth were loose, and the ones that should've been crowned all those years ago were cracking. Finally, starting a few months ago, Dr Plawner was present at most of my appointments. Yet I still saw no improvement whatsoever. But I was patient, until I was told that Dr Plawner had a surgery and my next appointment would be next February. My last appointment with him was in November. I've been tolerating this outrageous medical care for FOUR too many years, and when I finally demanded Dr Ben L. Pomeranc, the owner of this horrific established, to do a complete evaluation of my teeth and fix the damage that THEY'VE done to me, he refused. He insolently told me that he wasn't the owner when I initially began my treatment, thus making it a problem between me and Dr Plawner, basically removing himself from the situation. I quickly realized this man would be no help, so I searched for someone else I could talk to, and was told that I could speak to Debby Pomeranc since she apparently was the one in charge. All I wanted was to come to some sort of agreement with her. To either refund my money that I spent on this "treatment" in vain, or to actually do what I PAID THEM to do. Last week, I went and asked the front lady if I could speak with Debby Pomeranc. Much to no one's surprise,when the front lady told her I was there she left through the back door!! Since then, the only thing they've told me was Dr Plawner could give me a refer to see another specialist. What upsets me the most out of all this is all the money and time I've wasted on this good-for-nothing establishment. I saved up $4,900 to have my teeth fixed, and all I received was a disgustingly traumatic experience. Thank you, North Broad Family Dental. Thank you for absolutely nothing.

I scheduled an appt last Thursday. I got an appointment scheduled a week later. I got a call to confirm the next day Friday. I got a call Monday confirming appointment as well as today the day of confirming. I was asked to come in earlier due to a cancellation. After waiting abt an hour with an empty office I left! I’m not going to spend my money somewhere it’s not wanted! Don’t go here to hurry up and Wait! Staff was cool, Dentist never introduced himself.

Had a great experience with the dentist, everyone in the office was very friendly so I thought I found the perfect dentist office. Until it came to billing, I paid half of my service up front as we were waiting for the decision from my insurance. I received a letter from my insurance stating my co pay, now they are refusing to honor my insurances determination saying I still have to pay the other half. I'm sure they will issue a credit in the end but I don't want a credit. I am disabled and on a fixed income I can't afford to have the dentist hold my money in the form of a credit. This is not fair, now they are holding my permanent crown hostage. Not sure where to go from here, my insurance company said I can file a complaint. I guess I will have to, I am sick and just want my crown, it's sad how companies take advantage of those less fortunate. I have contacted Eyewitness News to see if the can help me. I am writing this none of you get stuck in this cycle with this dentist office. I heard back from Eyewitness news maybe they can help me

My experience at North Broad Family Dental was beyond pleasant. The entire staff makes you feel very welcomed and show their concerns for their patients. I had broken my front tooth and was super afraid as this was my first time ever having a dental emergency. From day one, Ben Pomeranc and Debbie were very caring. They walked me through the entire process and made me feel comfortable. At the end of all, my tooth was fixed and I feel better than ever!!! (I honestly think my smile looks better than originally too) so I just want to say a huge thank you and will definitely be coming back and recommend you to all. THANK YOU GUYS!!!

It was the first time that I went there and it was on an emergency basis. My normal dentist was on vacation and I was having extreme pain in one of my teeth. I called the 24 hour service on Sunday late afternoon and got an appointment the next day at 8:30 am. We were greeted very warmly by Debbie the office assistant and I filled out the paperwork. She explained my insurance coverage and answered all of my questions. Waited maybe 10 minutes before I went in to see the dentist. Dr. Ben and his assistant were very professional and friendly.X-rays were taken and he fully explained what the plan was. He answered all of my questions without hesitation. He explained what he was doing as he worked on me every step of the way. He relieved the pain temporarily and gave me prescriptions for antibiotics and pain meds. We were very impressed with the entire staff. Debbie gave me a phone number to call at ANY time if I was still having pain or any more questions. Would definitely recommend this practice.

They are professionals at the top of my list. They concentrated on my time and all of my concerns and made me feel so comfortable. I felt special. I was also part of the decisions. You would be happy having Dr Pomeranc as your dentist like I was. The front office also made me feel so special going over all my concerns and helping with choices I needed to consider.

Update: I was back for a whitening treatment this time and couldn't be happier with the service as usual! I was originally scheduled for a different (prior) day but my husband had work done that day too and the dentist needed to devote more time to him than expected so we rescheduled me. I'm happy we did because I'd rather reschedule than have the dentist rushing to get through patients and Dr Pomeranc respects his patients enough to give them the time and attention to detail required which I sooo appreciate! My experience with the whitening was actually a lot better than I had expected because I do have sensitive teeth to begin with and although I got the zingers it was a lot less than I thought it would be. The technician that worked with me was Elizabeth and she is very lovely indeed (every staff member there is lovely imo) but really the most important person for me is the dentist and Dr. Pomeranc is the best in my book! Thanks for my smile and quality of life 😁 The absolute BEST! Dr. Pomeranc, his gorgeous wife Debby (aka Mom) Brittany the hygienist, Rose the XR tech and Brenda on reception.. Thank you all so much for such a pleasant, professional and generally great experience. This was my first visit. I had a wisdom tooth extraction and a cleaning along with a comprehensive exam and full xrays .. EVERY moment was so comfortable and no pain today thanks to the stellar competence and skill of this dentist and his crew!! Absolutely outstanding and genuinely caring doctor and staff! I will return for all my future dental needs and have already referred 2 people. Who knew it could be possible to look forward to a follow up dental visit but it is with this place! Thanks guys.

I do NOT recommend this place after a terrible experience w/ Dr. Ben Pomeranc. After waiting for almost 30 minutes, I simply asked if it could be acknowledged that I had to wait so long. I was then given attitude by his tech as though we were out in the street somewhere & Dr. Pomeranc was not apologetic. He finally begins the appointment by asking me basic questions about my braces that I had already gone over during my previous, first appointment - which was no huge deal, but I was curious to know if he remembered me. He got upset because I asked him if he remembered me, said we weren’t “meshing” & asked me to leave - it’s clear that this guy doesn’t like anything to be said to him, especially not anything from a black woman. To get so upset about a customer just asking you to acknowledge that you had them waiting for almost 30 minutes in the dental chair & if you remembered them because you’re asking questions that they’ve gone over before in detail, is ridiculous. It’s clear why others in the office find it perfectly fine with not giving decent customer service & acting the way they do, because they see the unprofessional way that the doctor operates. Ignorance at its finest! If I was a white woman he would’ve had no problem simply saying “Sorry for your wait”. Again, I do NOT recommend this place, especially not to my people.

Ben Pomeranc is truly a master at his craft, my implant looks amazing, and so natural. He cared enough to perfectly position the implant to align with the rest of my teeth for an amazing finish. I am truly impressed with my results, and the staff is so friendly and professional.

Dr. Pomeranc is the most considerate, professional and dedicated dentist I've ever met! I have been to this office numerous times this year and every time I get the same level of care, respect and attention to detail from this dentist and his staff. Any questions are always answered in detail and he checks I understand before moving on. That, to me, is treating me like a human being and shows me that he doesn't carry a big ego around but instead chooses to treat his patients as people. I've been to many other dental and medical professionals who could learn a lot from him. My dental care journey with Dr. Pomeranc has been stellar! 5+ stars from me.