I had a really bad experience at this store. I bought a pair for my wife and decided to return one of them. When I reached to return it, person said that it has scratches and has a chip, honestly there wasn't any and no scratch on the glass. Person was trying hard to find the scratch. I asked to show it to me and I couldn't see one. It was unused and not even tried once besides store trials. Also, that store person offered me an exchange, which tells me they want to keep the money anyhow! Not good. They go extra mile while selling you stuff but if you try to return they give these little excuses.

Just wanted to have a look at various models and the store was about to close. Joalis and Andy let me in and worked with me until i found the perfect pair! They were so professional and very attentive AND complied with all COVID regulations, meaning that EVERY pair i tried on, they cleaned (and i measured a lot!). They were so patient, so nice and so helpful that i ended up buying two sets of sunglasses and I am extremely happy with the service i received and with the glasses i bought. Definitely will come back and buy again! Thanks Joalis and Andy, keep up the great work!

The general manager Melissa was not professional at all and Romina did not help either . We went in to exchange a pair of glasses that we were told were Evolve and turned out they didn’t transition at all. A nice gentleman informed us that we were able to do it and that if we decide for a 2nd pair we would get their 30% off promo. After an hour of deciding our glasses we went to finalize and Melissa came out and refused the exchange. She had an attitude saying that we had made 2 exchanges previously and that they weren’t going to help us. We were treated very poorly. We were willing to buy the 2nd pair and stay with the original glasses since she refused the exchange but she didn’t even want to give us the promo even after we told her over and over that we were fooled about the Evolves and Romina didn’t even bother to convince her either she was like sorry but she’s the boss. As a manager myself you should make every intent to push the customer to make a purchase and leave happy. She did the complete opposite! We left feeling disrespected and disappointed.

Portuguese- Rep super cool at Elizabeth mall Thanks for with my custom Rayban order. Can wait to receive!

The representative, Kendell, was very accommodating. He was very patient and he knows the products very well. It was such a nice experience. Excellent customer service!

Awesome experience. Staff was friendly and very helpful

Awesome experience. Went for a pair of glasses and ended up getting 2. The store is well managed and the employees were great, very patient with us. If I can give them more stars I would. Hanoon, Jessica and Kayla were wonderful and really took care of us even with a busy store full of people. Thank you so much!!!

I went to NJ Gardens Mall, and visited my favorite place "Sunglass Hut" I purchased sunglasses for the summer. The customer care who helped me was super friendly and knowledgeable. They have a huge selection of beautiful sunglasses for me and for her. Lol

As a shades lover, I'd rate this store 5 stars, we bought a pair of Ray-Ban for my husband yesterday and Jamie was right there helping out and giving us a professional advice, unlike the other employees, she would make you feel comfortable looking around and will at the same time suggest an advice with a huge and genuine smile. Thanks Jamie 🤝 Highly recommend!

I've always received great service at Sunglass Hut, Jersey Gardens. I'm from Ireland and not used to having assistants leap on you to get a sale, but I've never had to worry about that here. Staff are friendly, and offer good advice when their opinion is requested but I've never felt pressured or uncomfortable. I was at this store in 2019 and bought two pairs and purposely returned there July 2023 to buy two more pairs.

Poor customer service - disrespect to customers. They have a store representative stalking us making us extremely uncomfortable. When we spoke to the “manager” she mentioned it was the store policy

Lovit nice people they help you good prices come in

Do not buy from here, go to the main stores. I visited this store and liked one of the RayBan glasses. They didn't have a new pair at the store and they ordered one for my home. After two weeks the order didn't arrive and they customized a new order. But they had customized it in the wrong size and now they don't accept returns. So I have to throw it away. $200 in the trash.

Best sunglass selection of brands and styles under one roof! Informed staff and real sales around holidays. I’m a collector of shades and going to Sunglass Hut is like going to Disney World for me 😊

It’s 11am the store is supposed to be open and is still closed. This is in acceptable. I am a palled. I am poor of the. This is extremely unprofessional. It’s literally the only store closed in the mall.