Under new ownership yet somehow got worse. We waited 30 minutes when the line wasn't even that long, and they STILL got both orders wrong. And they make you pull out of the drive through into the parking lot so they can mess with their timeliness stats. Go to a different Dunkin, several better ones nearby.

This past week at the one on North Ave and west, I went to get my daughter a sandwich (which she had a credit for) and a coffee. When trying to explain and follow up with what I was told - I was treated very badly by Katrina. When I heard how she talked with the window open I addressed it and she didn’t like it. With her manager Nina behind her listening to this she continued to walk around the store still yelling and talking about me. Nina was and has NEVER been nice or courtesy to customers at this location. With new ownership I do not even know how she is still working here. The only one that did try to help and be courteous was Joe. He remembered the situation and was at least professional. Customers should at least be listened to and not talked to like dirt. But as far as Nina l, who is some type of manager and Katrina I’m surprised how they acted. Not as much as Nina cause her history hasn’t been nice that I ever remember. I think if this is continues then the new ownership will see people not partake here anymore like we did in the past!

Long time favorite destination, for at least 10+ years the quality of the coffee and flavor consistency has been out standing, extremely rare to get a wrong order or an old stale pot, regardless of the time of day (since they're 24hrs) and I've frequented there during most of them. Food and service is also great.

Oh I’ve never seen a drive-through lane that is so slow in my life! People get up in the morning to get their coffee to go to work! If you wanna be late for work go here! And you can’t even get out of the drive through if you wanted to! Your blocked in…

I’ve stopped here at least once a week over the past 2 months and it seems service used to be fast and pleasant, but now it’s seriously lacking and it’s odd that things are “unavailable” one day, but available the next depending on who is working, and when I mentioned something the lady gave me an attitude ! It’s inconsistent and rude to say the least, so I will not return here after today.

(Updated 8/20/23) Decided to give them another shot, so here I am at 2:26 am, says open 24 hours in the window, and the open sign is on, but not one soul here, why keep the sign on if nobody is even here? way to waste people's time. This place really needs to just shut down. I cannot believe dunkin let's people run a franchise like this. (Old review)NEW MANAGEMENT IS TERRIBLE, Nina is hostile and extremely rude! Snatched my phone from my hand when I went to pay. The ALWAYS get my order wrong. Wait times are ridiculous. Entering and exiting this location is also pretty dangerous.

They got my order very wrong, for a simple cup of coffee. I ordered a large coffee with cream and 2 Stevia. I received a medium, black coffee with no Stevia. Disappointing considering I was on a long trip.

I eat dunkin all the time, have my favorite spots. Went to this location because it was on the way to my destination. First time at this location my sandwich was nice and hot and i ordered early through DD app. Definitely going back!

Make sure you don’t go through the drive thru, because they make you park and wait for your order. I have never seen a Dunkin’ Donuts that does this.

Why on Earth would you put the sign saying the drive-thru is open 24 hours a day when it is clearly not. This Dunkin hasn't been opened at night time for a long time.

This place is a dump, no warning when they’ll be closed, closed every other day, rude employees, the fact they make you drive up and wait for a dam coffee. I’ve been to plenty of Dunkin’s never been to one as terrible as this one. No make over to the building will fix how ugly the inside is

Only Dunkin who makes you pull up and wait for a damn coffee when no one is behind you. Employees also multiple times scammed me not receiving my change back. Rude. Distasteful place. I feel like the employees have a box of rocks as a brain because they make no sense having ppl move up to creat a cluster fuuuck for everyone at. Stay away from this dump

I had to drive around to find this one but they were open. The gentleman behind counter was busy but he still helped me right away and was very pleasant. I like how bright it was inside and he wasn't acting like he was mad at the world.

Greedy. Asked for an empty cup after buying 2 Oreo shakes. They said they charge for empty cups. Would never go there again.

Every other day or every 2 days I am grabbing breakfast and I preorder through the Dunkin app. The workers there somehow manage to screw up my order. When I request for cream, they don’t add cream or make my drink too sugary. When I order a sandwich with add ons, and pay extra, they screw the entire sandwich up and don’t even bother adding. I have to go inside each time to correct the ladies there. I literally give up. They don’t care and start blaming me that “I” did something wrong. The black girl there is extremely rude each time. Never going back ever again!

If I could give zero stars I would. Went to pick up a mobile order (munchkins and 1 donut) and get to the window and find out they are out of donuts. They refused to give me my money back and then told me to call customer service. Guess who is closed on Saturdays. Absolutely ridiculous and a horrible business model. Not to mention why can't the app refund money or at least start the process (like door dash)

Dunkin can’t even fill up your cup. Rip off.

The employees I interacted with were very kind and friendly. I called asking if they had some cups I was looking for and she said yes they just put them out. The lady who checked me out was also super sweet and made conversation with me about the cups. It's a very tight corner they're on and confusing to get into and limited parking, but I enjoyed the atmosphere

I went there twice and I had the worst experience there I took my family for an ice cream and there was this elderly men working there who was super rude and gave us an ice cream that was most likely old as it tasted weird I wouldn’t recommend going there at all

Went around 10pm and they were out of every type of donut but one. Understandable but good to know. Staff was great!

They are so rude with the customers, this is the 3er time having bad experience with this location. I love Dunkin donuts coffee. But this location are very bad experiences for me.

On May 9th I placed an order for mango pineapple lemonade refresher came to drive thru several cars ahead waited about 15 mins in line got to speaker and was told my order wasnt ready because they didnt have the mango pineapple flavoring so i asked for a refund. Dunkin should have a inventory on all stores to know which ones in the area to order from so customers dont waste gas or time on a unfulfilled order.

"DOUGHNUT" so stale needed 2 hands to break it in half, almost cracked a tooth when i took a bite. Asked for a easy cream regular sugar coffee. Got an easy cream, easy sugar coffee. Attendad was hard to understand, she rarely spoke english. The Multi-grain egg and bacon bagel was very good. Because of the bagel is the only reason im giving 3 stars. The men's bathroom was out of order so i had to ise the women's bathroom