3/5 Elliot G. 10 months ago on Google
My
girlfriend
and
I
live
just
down
the
street
from
Williams,
so
we
decided
to
go
there
to
look
at
engagement
rings.
We
had
a
good
experience
there
as
we
were
helped
by
Jack.
He
was
patient
and
did
a
good
job
at
explaining
all
the
details,
as
he
knew
it
was
all
fairly
new
to
the
both
us.
Overall,
the
experience
in
the
store
was
positive
with
Jack.
I
emailed
him
a
week
later
asking
to
schedule
an
appointment
to
design
her
ring.
He
got
back
to
me
four
business
days
later
with
some
times
and
I
sent
him
my
availability.
I
did
not
get
a
response
and
had
to
send
him
another
email
due
my
schedule
changing
(although
it
was
only
two
business
days
by
then
and
not
his
fault,
as
my
schedule
changes
frequently.)
We
then
met
and
he
said
he’d
get
back
to
me
within
a
week
for
the
ring
design.
I
did
not
hear
back
from
Jack
at
all.
I
sent
him
a
follow-up
email
a
month
after
we
met
asking
for
an
update
and
still
did
not
hear
back.
Over
another
week
passed
and
I
emailed
the
store
(still
had
not
gotten
a
response
from
Jack
yet)
to
inform
them
of
what
happened
and
that
I
was
going
to
go
elsewhere
so
they
could
stop
the
process
on
their
end.
I
still
have
not
heard
back
from
the
store
nor
from
Jack.
I
then
emailed
another
store
and
had
an
immediate
response
and
a
design
sent
within
a
couple
business
days.
As
previously
stated,
we
had
a
great
experience
in
the
store.
But,
the
consistent
lack
of
communication
was
not
impressive.
If
there
were
delays
in
the
process,
at
least
some
communication
would
have
been
nice.
I’m
not
asking
for
a
24-72
hour
response,
but
to
go
almost
a
month
and
a
half
with
no
contact
and
me
sending
follow-up
emails
with
no
response
did
not
make
me
feel
very
valued.
If
I
could
do
2.5,
I
would.
But
because
Jack
helped
us
so
much
the
first
day
and
because
they’re
a
family
owned
business,
3
will
do!