Unethical, fraudulent, unprofessional, and illegal business conduct. I would also like to add, after Grenzhof's racist response (they deleted/changed - find original on Facebook) to my review, they are still disgustingly trying to blame me & my fiance for their own disorganization and unprofessionalism instead of apologizing. Let me be clear this is not about "Grenzhof vs us having different ideas" - they didn't honor their original wedding contract prices/terms and held our deposit hostage to force us into signing a new contract. The owner voided our contract without telling us, and sent us a new one with no explanation Warning to all potential wedding couples, or Brautpaar: this place violated our contract terms, along with very poor communication, and confusion among their own staff for how it happened. We are still trying to get our deposit refund back, and it has been almost 3 weeks since Grenzhof confirmed in writing that we would receive it. According to our German attorney, Grenzhof violated EU and German laws in multiple ways and we are prepared to report them to the European Commission and German Consumer Groups for investigation. See the details below. November 11, 2018 - Wedding contract signed for them to host our wedding. Deposit of 500 EUR wired to their account immediately. June 5, 2019 - We called Grenzhof to set up a meeting with the manager so that we could discuss wedding logistics. WE initiated the contact. June 6, 2019 - My fiance and I met with owner/manager to discuss the timeline for when things should be done. At this point she made NO mention of any price changes or contract changes, but we noticed she circled a few things on paper. June 8, 2019 - Received new contract in the mail. They INCREASED prices without notification, REMOVED agreed services in the contract. We called asking for explanation, front desk said she was only told to send new contract by owner and did not know what was actually happening. She said owner claimed that our meeting was to discuss contract changes, which was simply not true. June 12, 2019 - Spoke with different front desk. She said, "This is all new to her, said she would contact [owner] to figure it out". Could not explain to us what happened. June 17, 2019 - Front desk forwards us some notes they took in September 2018 contract details, stating they made pricing mistakes in our contract and didn't notice until now, so they sent us a new one. Grenzhof made the mistake in a signed contract, not us. It was a one-sided decision to void the contract. No apologies, or explanation for why agreed services were removed. This is a LEGAL, BINDING contract and we should have been given the option to cancel. Again, we asked if we can speak to owner to at least renegotiate on friendly terms regarding the services and we were ok with the updated pricing June 25, 2019 - Still no word from owner. She has since refused to speak to us in person and uses her staff to communicate with us. Finally we call to cancel and asked for our deposit back. Which they agreed to in writing confirmation. July 1, 2019 - Still no refund. Called again, which they said their accountant only processes refunds twice a month but would happen "soon". July 11th, 2019 - Still no refund. We send an email to ask for an update, which they ignore and do not reply to. July 12th, 2019 - Finally we call again, impatiently now, as this money is in our opinion considered fraudulently withheld and they are keeping it illegally. Front desk again tells us she does not know why, has no explanation and no update. Very unfortunate as the location is beautiful and we were so excited initially to have our wedding there. They have wasted a lot of our time and we still have no results from them.

What a lovely farm-like atmosphere. The staff was super friendly and garden/courtyard was very warm and cozy. There was a bit of a fly issue but other than that it was quite charming.

The rooms are very comfortable. The service is informal and friendly. Location is nice.

Good service. But avoid a Hotel stay. In particular room 101. The bed makes some noise,

Wunderbar! My 2 colleagues from work had a wonderful time in this great hotel. All staff was very friendly and helpfull, the hotel and the rooms are gorgeous, dinner and breakfast were excellent. We surely would recommend this hotel if you want to visit Heidelberg. Extra thanks to Sonja and Sabrina from the reception desk who were assisting for the booking and organisation of this trip. We even would give 10 stars if this would be possible! ♥ Greetings from Switzerland, Sophie for Harley-Davidson Aargau.

This is the second time that I visit the place during my short trips to Heidelberg. The food is amazing (today was vegetarian pasta with goat cheese and vegetables). Highest recommendations. Waiters are super polite. 5 our of 5.

Hotel quiet. Breakfast good but too few seats. No good for business as a very narrow desk. Bathroom drains stink. Very poor selection of TV channels. No foreign or English channels, very few German channels. No facilities such as shops or other restaurant in direct vicinity as very rural. Bad attitude shown by staff when issues are mentioned instead of being thankful for feedback.

I am always interested in Germany how in the middle of nothing one could find such nice and cozy places.

Very good taste, unfortunately the waiting time was quite long

We had an amazing meal, eating deer saddle, delicious salads and soups. Very nice ambience and atmosphere.

very nice hotel, very nice location, very nice restaurant, excellent food and service. hope to come back soon, our stay was so pleasant. the lady owner was fantastic in kindness and availability