3/5 NejM X. 1 year ago on Google
I
want
to
leave
a
fair
honest
review.
Booking
our
spa
day
was
a
nightmare,
and
took
for
a
complaint
to
actually
get
booked
on,
was
a
voucher
so
already
paid
for.
Things
started
to
look
up
at
this
point,
as
we
had
our
spa
treatments
at
the
same
time
and
afternoon
tea
booked
in,
only
to
receive
a
phone
call
2
days
prior
to
say
we
can
no
longer
have
our
treatments
at
the
same
time
and
they
was
hours
apart
meaning
we
had
to
change
our
afternoon
tea
time,
this
put
a
damper
on
everything
because
we’d
be
spending
2
hours
apart.
On
arrival,
we
went
to
the
main
entrance
where
a
lovely
guy
greeted
us
straight
away,
gave
us
a
map,
circled
all
the
places
we
needed
to
go
and
was
just
lovely,
so
we
go
to
the
leisure
facilities
where
another
lovely
man
(Star
Trek
fan)
was
also
so
lovely,
showed
us
around,
really
polite,
just
great.
The
spa
facilities
are
disappointing,
and
there
was
grandmas
with
their
loud
grandchildren
splashing
and
making
a
lot
of
noise,
which
was
not
relaxing.
We
went
in
the
pool
doing
lengths
only
to
be
splashed
constantly
by
these
kids
and
couldn’t
hear
ourselves
talk
so
we
just
got
out.
There’s
not
many
lounges
there,
and
not
much
to
do.
We
went
for
a
cup
of
tea
and
the
bar
staff
was
all
so
lovely,
fast
service
too,
though
we
felt
uncomfortable
because
we
was
in
robes,
some
was
in
normal
clothes,
others
golf
clothes,
and
then
some
in
suits
and
nice
dresses,
so
we
was
just
uncomfortable
being
sat
there.
Then
we
decided
to
walk
together
to
the
treatment
room,
and
luckily
there
was
a
relaxation
room
and
there
was
2
women
in
there
also
waiting
for
treatments,
then
a
lady
come
up
and
said
basically
one
from
my
party
and
one
from
their
party
are
booked
on
now,
and
the
other
from
my
Party
and
the
other
from
theirs
was
booked
on
at
the
same
time
too
so
did
we
want
to
swap
so
we
get
ours
together
and
they
get
theirs
together,
which
was
obviously
a
massive
yes
but
begs
the
question
why
they
rang
us
with
bad
news
to
change
ours
so
we
had
separate
times,
when
they
could
of
rang
the
other
party
with
good
news
that
they
can
now
be
together?
(They
originally
booked
different
times
because
it’s
all
they
had
when
booking
as
they
told
us)
Anyway,
rosher,
my
masseuse,
was
incredible,
funny,
made
you
feel
comfortable,
and
really
good
at
her
job.
Then
was
the
afternoon
tea,
there
was
ample
staff
on
but
service
was
quite
slow
yet
really
good
when
they
did
come
to
you,
which
sounds
bizarre,
there
was
only
2
tables
dining
in
the
restaurant.
Afternoon
tea
was
tasty,
well
presented,
plenty
of,
could
of
done
with
Yorkshire
tea
though…
the
tea
was
just
really
weak,
but
didn’t
ruin
it.
We
got
to
take
our
cakes
home
as
we
didn’t
manage
to
eat
it
all.
The
music
was
really
bad
though,
it
was
top
topic
of
our
conversations.
I
wouldn’t
book
again,
only
because
the
little
spa
facilities
and
the
loud
kids,
which
is
a
shame
because
the
treatments
and
afternoon
tea
was
great.