Busy but the service was still excellent. Friendly staff. Nice variety of seating options.

This Starbucks is usually REALLY busy since it has the only drive-thru in the area, but now they have a system where they put your order out on the counter so you can grab it instead of having to ask. So instead of waiting in the drive-thru parade, I order on the app, then run inside and pick up my order fuss-free! They are also always friendly and accurate with my orders, though the coffee and food is relatively expensive... like every other Starbucks. :-)

This place can be so hit or miss, depending on what staff is working, but when it’s a hit, it is the best Starbucks experience ever. Incredible customer service, quick lines, and staff that really focuses on the little things. I’m always excited to see certain staff is on because I know they will just be going above and beyond. As an aside, Koben is a star and definitely deserves a raise. Customer service during a rush is rough and your pep is infectious!

Ordering here can be pretty hit or miss with the timeliness of mobile orders. There is a clear priority to the drive-thru over lobby and mobile order walk-ins. There have been times where I've ordered 20+ minutes ahead of time and my drink still hasn't been made upon arrival (despite an estimated 7-10 minute estimated pickup time). Only when I inquire about my order will it then be made.

I always have a great experience here, but today is why I’m leaving a review. I went to a different starbucks and they messed up my order in a way that is of detriment to my health and they were super rude to me when I asked about it, so I came to this location to get a new one. not only did they fix my drink no charge, they gave me a size up and were so so sweet to me. I didn’t catch a name, but fish girl, u rock! u rly turned my day around and kept me from literally having a seizure and dying and they should pay u more<3

Awesome, polite staff. Near some kind of old stone watchtower that reminds us of Rapunzel...so if a witch pushes you out of the tower onto some thorns, just wait till morning, crawl east a little bit and there will be a coffee kiss to cure your blindness.

My favorite starbucks! Staff is always extremely quick and friendly, even when there's a long line! They've always gotten my order correct and everything is always so delicious! I get a coffee here anytime I can

The magic is gone. The hipster vibe of Starbucks is not here. I'm now left with the feeling of being in a fast food establishment. Morning crew is A+... all other crews are equal to McDonald's. The ambiance has left and taken the allure with it. #halfmast #rip

Without a doubt the best Starbucks I’ve been in. The music choices (Lots of Frank Sinatra) made me take my headphones off because the music coming from y’all was better!! Beautifully decorated, great seating. A station for people to draw their favorite animals, and a well crafted beverage. Amazing job and keep up the good work!!!!

Upbeat atmosphere with people who address you by name. Coffee was delicious. Food underwhelming. Convenient. Only place in Essex.

If I could give this place no stars I would. SECOND TIME: I Have received watered dowm coffee from this place. The first time it happened I let it go. This time I realized this is intentional. I litterly had to throw 30 dollars of coffee, and a drink away. I would of turned around but I was on my way out of town. Stopped by Williston it was perfect. I'm also reporting this branch to corporate. Don't waste your money just fill you cup with water.

It was pouring rain and I was short 2 cents on my order of $18. The staff refused to complete the order because I didn't have 2 penny's. I had to go out to my car to get a nickel. I was shocked at their lack of experience with the general public. Everyone at this location needs a cup of coffee at 7 am. After getting the two cents, they wanted to know if I wanted my 3 cents in change! Lolololol... I was shocked again! Wow ... what are these people, robots? I could have ordered a refill on my starbucks card, but was shocked at the fact that they were so insistent on getting 2 penny's! The manager said they'd be off on their drawer! Wow ... they won't be getting anymore tips from me! The plastic holder on the counter didn't have any change in it ... I guess no one wants to give them even 2 cents! Easily the worst customer service experience I've ever had at Starbucks. I mean ... seriously, no compassion here! Lolololol

Extremely bad place. Considering that I am not bourn American ( I am American citizen for over 20 years ) this place , people who works here are rude. I waited for over 20 min. for my coffee. People who came after me was served right away with employees smile on their face. This is so wrong and very sad . I will never come back to this place again. I have talked to the Supervisor. Very pleasant girl. Something needs to be done about this situation. I am very hurt, upset about this situation.

I've been to this Starbucks countless times. The atmosphere is very lively and upbeat, the employees smile and interact with the customers in a positive way, and overall customers leave happier to start or continue on their days. However, upon entering the Starbucks this time. The atmosphere was different, it was very dead and everyone working there looked scared. It took me a while to see the troll in the corner. It had transformed from a coffee shop in America to a dungeon in Transylvania. When I arrived to place my order it almost appeared as if the employees were signaling me with their facial expressions to call for help but I didn't realize it until I left. It all started when I placed an order, I realized rather quickly that the employees were working and constantly looking over their shoulders, afraid of what might come. When I asked for the extra tea bags I didn't comprehend the non-verbal communication from the cashier, "Trust me, just leave it and come back any other day," she said mentally. I was too late; a foul odor filled the air, every cup with liquid began to vibrate, and there was a great feeling of distress in the air. The tension was only cut by a voice that sounded like nails on a chalkboard, "what does "he" want?" The troll stated, and I repeated myself only to see the grin on her face rising as she said, "well I'm not doing that." In disbelief I asked why not? Other Starbucks has no issue fulfilling this request. This was not any other Starbucks, this was the domain of the troll with red hair that hides her name badge so she can't be identified, but I was determined. Jess, was hidden in the flesh of the troll, but I can't be for certain due to it's self preservation mechanism of knowing customers would likely write something very similar to this. Needless to say, this Starbucks needs new leadership because any other day I would not have had to type out this experience. If you do decide to go here, and notice someone with a troll lik appearance. Go to a different Starbucks if you want to live. All I wanted was some tea.

Both this Starbucks and the one in Colchester communicated with each other to reserve me a Been There mug. Excellent service as they went above and beyond to get me this collectable mug for my girlfriend’s birthday.

Unfortunately, I must have visited during the shift change. It took several minutes for anyone to greet me. There were five staff on.🖐🏽 Some of the staff were excellent, focused; others were walking in circles touching things but not doing anything. I ordered a coffee. There were two other customers inside the establishment. They already had their drinks. It took two drive-through-customers worth of time to make one little cappuccino.

Always a great team working very hard! Even when it's completely packed, they somehow keep things flowing nice and smooth! I was impressed thank you everyone ☺️

This place has improved so much since they opened.I had an issue with a coffee and the manager today demonstrated professionalism by addressing the issue effectively and exhibiting a friendly demeanor. I didn’t catch her name but I will definitely be going back I can tell she cares about the store and the costumers.

One of the best Starbucks!! Employees are FANTASTIC, they are kind and attentive no mater how busy, of course the products are top notch as well.

I waited in a long line and found only one coffee option that wasn't designed to promote type-2 diabetes. It was black coffee, which was seriously awful. The harried batista was nice, in spite of enduring awful working conditions.

The barista told me when my To Go order took over 20 minutes, that they really don’t look at the To Go orders as they are too busy with Drive thru and In store orders.

I was verbally attacked by a religious fanatic this morning at this Starbucks location. The employees didn't seem to care that these people were soliciting others within their business. I ended up leaving, feeling uncomfortable with what was being allowed to happen.

If I could give this store a 10 star review, I absolutely would. I’m an out of towner. Visiting and loving Vermont. Im actually considering staying. Anyhow. I stopped in at this location after visiting the Essex dog park. I mean, I took my dog to the dog park, then I stopped in; I didn’t just go solo and visit the dog park. That would be weird. I mean. I could do that. People like dogs. It would make sense. Kind of. Anyhow, this Starbucks, was fan F-ing TASTIC. - the staff were VERY kind. I mean chatting, joking, making the experience SO pleasant that I couldn’t leave the parking-lot without first leaving them a raving review. Honestly. I don’t thunk I’ll go to another Starbucks in this area now. I think this one took ownership of my coffee heart. And, as a former employee (#1522292 #RIP) all I can say is… thanks fam!! Thank you so, very much!! To the manager of this store, your Saturday morning front store staff are doing fantastic (as I’m sure the rest of your staff is) you should be very, very proud.

As a former starbucks employee I am always disappointed when I come to this location. It always takes them over 10 minutes to make my one drink. Today it took the 20 minutes. I order a pink drink and that’s it. They got the orders out for everyone behind my in line and only gave me my drink once I asked. They practice habits that were high discouraged when I was working for this company. i.e taking out drink stickers before you are ready and just leaving them their. They had plenty of staff yet took forever.

I always order online and use the drive thru for pickup. It works great. Very friendly staff. They have a tip jar at the drive thru window, but I never have cash! Wish they would put a Venmo square there so I can tip! Or if the app had a place for tips that would be great too. I usually get the egg bites and ice passion tango tea. I do wish Starbucks had more sugar free cold drinks...