It feels like a 3 star hotel. Some pointers here that annoyed me: 1. Reception. When you get to the hotel you have to stand there 30-40 minutes while they take your info. Normally, a hotel would ask you to have a seat and enjoy a drink while they do this. I understand some five star hotels are better than others, but just basic good reception makes a huge difference when you enter a hotel and sets the good ones apart from the bad ones. 2. The food is horrible. Buffet has some good fresh food, but lunch and dinner is appalling. 3. The pricing. I understand hotels need to make some extra money. No issues with that, but when water and coca cola at dinner goes for ≈10€ at dinner, you get annoyed. 4. Furniture: Sun loungers are made of thin, old plastic. A five star hotel should invest in some quality furniture. 5. Cleanliness: the elevator smells of urine and the coffee at the rooms smelled and tasted horrible. The room itself smelled bad, especially the bathroom. With all this been said, there are some positives as well. The rooms are roomy and the view is great. We got a free upgrade and the beds are comfortable.

Loved this place, can not fault it! Food choice great, spa amazing, 2 swimming pools, excellent service. Will be celebrating my 50th there! Hi, need to book for December 7 nights for 6 people, can you send me phone number or an email address for detals? Thank you

Very nice place. Lovely room, two large beds and excellent shower. Fantastic breakfast included in the room rate. Hotel has a reasonably equipped gym although it is badly maintained. I raised this with the hotel and they said it was due for an upgrade so this was likely the reason. A long walk from town (about an hour) which suited us fine as we like to walk everywhere. The hotel is also right on the beach too. Would certainly stay here again.

What an amazing place, wonderful people, wonderful staff. A loving happy environment to relax in. The pool is very large and has a nice depth. The buffet breakfast is outstanding. Just needs work on the fruit section. Would love to see more berries. The location is perfect. But be careful if bringing children onto the beach as it is a nudest beach. Buffet dinner is all you could ask for, sushi. And meat being freshly cooked in front of you. The lobby has that 5 ⭐ feel. staff are very attentive. And welcoming. Did struggle with turning light off. Because you need to use a small white controller. Which is on a small table. 3k walk to estapona. But the walk is very stylish and modern and paths are well kept. The spa is a must visit very calming and soothing The staff are very happy and the facilities are beautiful small maintained gym. Could do with some newer gym equipment. an all round lovely hotel with great views and facilities.

It’s a pleasant hotel with very friendly staff and nice atmosphere but could do with a refurbishment. Rooms are comfortable and spacious however very dated, the bathroom is quite nice. The pool is nice but lots of the sun loungers and broken. Good food at a reasonable price. The hotel is very peaceful and quiet which is great at night to get sleep. I think perhaps the hotel is aimed at elderly people but could be fantastic with a bit of a refurb.

Last week we had the pleasure of staying at the Gran Elba in estepona. I have to stay we really really enjoyed it. Its the 6th time we have visited the hotel. The staff are amazing and really ensure you are looked after. Big thank you to Pepa (one of the management team ,) She always ensures the quality and standards of service are of the highest level. The resort has lovely pools, spa and restaurants. We have already booked our return for next year!

If this place is a 5* hotel then I’m the King of Estepona. It relies very heavily on the view. The service is bang-average (check-in took way too long) the food is below average - by whatever criteria you could look at it and the room was only clean-ish (I can tell you the previous occupant had long black hair). But, the view is good. And 20 years ago when this hotel was last done up then maybe that amenities matched it.

Absolutely brilliant time away with kids. Hotel is spotless, staff are amazing, so friendly and helpful. Food was lovely and great walks nearby. Personal favourite was the heated rooftop pool. Rooms were spacious and overlooking the sea was a dream. Would return in a heartbeat

Where do I start, without hesitation a brilliant experience of staying here from the rooms, to the staff and facilities. Great reception from staff, bedrooms large spacious and equipped. Breakfast is very good too and location is amazing, right off the beach and three hotel pools to choose from. For us, the staff all round made this a great place to stay, they really help made you feel comfortable. Will without doubt recommend and be returning.

Had a really lovely stay, great hotel, great staff. Everything I would say was pretty perfect. Other hotel users again a good quality of people staying there, no idiots or rowdy behaviour. Good location on the beach, £8 euros into the old town. Just far enough out to have a very relaxed holiday, some magnificent golf coarses within a 15 minute drive. Book with confidence, you won't be disappointed. Phil

Enjoyed our stay, staff were lovely and spa was fabulous. Paid for all inclusive so was a little annoyed that only the drinks in the mini bar are included, not snacks. Not enough veg options for food but the chef went out of her way to make sure there were special options available to us each night which was greatly appreciated!!!

Overall, pleasant stay while on business. The overall look of the hotel is a little tired and could be updated. However, that's probably a costly venture . Stayed out of season so the meal selection was a little limited. Staff are very friendly and helpful

Absolutely fantastic staff! Super friendly and helpful front desk. The rooms are a good size with a good size shower and bath. The view of the Mediterranean was breathtaking, I couldn't wait for sunrise. The beds in our room could see an upgrade, the mattresses were very "soft" in the middle. The location is next to the main road into Espinosa, next to a roundabout, so traffic is not noisy. But you need a car. The pool area is amazing, but getting a drink or food served was a hassle, or impossible actually, so we went and got our own. The access to the beach is right behind the hotel, but the beach is stony. You need a bit of a walk to get to the soft sandy are. The breakfast has a huge selection of foods and good egg / omelette station. I wouldn't recommend the hotel for families with children. It's more for adults.

Incredible hotel. Really great staff. Hotel is situated next to the sea. The beach isn't the biggest however there is direct access to the sea from the hotel. The pool is a good size with a bar that provides drinks and snacks throughout the day. The breakfast buffet was nice, with a fresh omelette station, pastries and selection of cheeses. Good balance of vegetarian and non veg food. There's also an entertainment room for kids through the day and also live entertainment for families in the night. I'd come back here as it was a lovely relaxing time.

Staff were lovely and supportive when I needed to go to hospital. So uf this gets to them-Thank you. They upgraded us when we arrived which was a pleasant surprise. The Room was Big as was the bathroom. Great sea views. Multiple pools. Breakfast was as you nay expect plenty of tasty varieties and Fresh. A number of pools to choose from. Unfortunately as my stay was caught short, I was not able to try the evening menu.

I recently stayed at Elba Estepona Gran Hotel for a 8 day holiday, and while the location of the hotel was undoubtedly its standout feature, there were several disappointing aspects that prevented it from providing a true 5-star experience. Let's start with the positive. The hotel's location was absolutely fantastic, offering breathtaking sea views from the room, which was one of the highlights of our stay. The proximity to the beach made it convenient for long, leisurely walks along the shoreline, and the views alone almost made up for the shortcomings in other areas. However, the service we received upon arrival was far from satisfactory. After a tiring international flight, we arrived at the hotel around 1 pm, expecting a smooth check-in process. To our dismay, we were informed that check-in would not be possible until 3 pm. Fair enough, we thought, as we decided to wait in the lobby. However, the clock ticked past 3 pm, and still, there was no room ready for us. It was frustrating that we weren't informed that check-in wasn't "at or by 3 pm" as we assumed, but rather, it began precisely at 3 pm. The lack of urgency from the staff to get our room ready was evident, and by 4:45 pm, we decided to take matters into our own hands and stowed our bags in the spa area to at least make use of that while waiting. Throughout this ordeal, there was a conspicuous lack of updates or offers of refreshments to make our extended wait more comfortable. Another issue arose with our room booking. We had reserved a sea-view suite, which we later discovered came with daily spa privileges. Surprisingly, the hotel staff failed to inform us of these privileges when asked, and it was only when we interacted with the spa staff that we learned about them. This lack of communication and coordination within the hotel staff was disappointing, especially considering the room category we had booked. Also despite daily requests, the room lacked a telephone. Other than the breakfast buffet were fresh eggs are cooked to order, the food at the hotel was another letdown. Orders placed for meals often arrived cold. This was a significant drawback, and the absence of freshly prepared beverages even simple ones like milkshakes or smoothies, was surprising for a hotel of this caliber. It felt as though the culinary experience did not meet the expectations set by the hotel's overall ambiance and location. On a more positive note, the pool staff was responsive and helpful, making efforts to provide towels and assist with finding available sunbeds. However, it would have been beneficial if the hotel offered more activities for both teens and adults. Beyond a daily volleyball game, there seemed to be a lack of engaging recreational options, would be good to have yoga, Pilates, etc. In conclusion, while the location of the Elba is undoubtedly its strong suit, the overall experience left much to be desired. The check-in process was needlessly frustrating, communication within the main staff was lacking, and the food quality was inconsistent. To truly earn a 5-star rating, the hotel needs to address these shortcomings and provide a more seamless and customer-centric experience for its guests.

We decided to host our wedding at the hotel, and it was an excellent decision! Pepa, the public relations, has been there every step of the way to make sure everything was as we wanted it. The entire staff of the hotel is absolutely adorable: attentive, warm and charming. We will definitely come back here!!!

I have to start by saying we really enjoyed our stay here, but, just to manage expectations, for those of you used to 5* hotels in the Middle East or Asia, this falls well short and would comparably be around 3*. Saying that, it's quite a nice hotel but quite tired and could really do with an upgrade. However, what we paid was quite reasonable for 8 days b&b. You can walk out onto a stony beach so if you're looking for nice sand, this is not the place for you. FYI there is a nudist beach next door which is nicer! The rooms are spacious, ours was a junior suite with a generous sea facing balcony but could have been better in terms of cleanliness and the furniture could have done with upgrading. Staff are delightful and attentive, however it felt like they were stressed or overworked in the restaurant and bar area. You're about a 10 min drive to the centre of Estepona, which we love, 30 mins to Sotogrande and about 30 minutes to Marbella. There's not a lot of choices to eat locally within walking distance except a Burger King and a middle-of-the-range Sushi restaurant. There is a phenomenal Thai restaurant about a 5 min drive called Roi Et Thai, which is well worth a visit (have reviewed this already). Breakfast at the hotel is very average, definitely not 5*, and a la carte lunches and dinners are ok but nothing to shout about - I would suggest eating out. All in all, as long as you manage your expectations, you should have a good stay.

This hotel requires some major works, rooms are dated and the food is poor. Some serious money needs to be invested into this property to bring it up to a decent standard. Will not stay here again. I am sure the manager will give his standard response.

Amazing hotel, fantastic staff, incredible room, especially the bathroom and shower. Great pool and the food was excellent. We have had a wonderful holiday.

The hotel is nice but a bit dated. There is a complementary bottle of water in the room upon arrival. The hotel does not provide a free bottle of water thereafter, which other 5 star hotels would. The beds are comfortable, but no spare pillows or duvets are provided in the room. The buffet breakfast is good, and there is a wide selection of tasty pastries. Unfortunately, there are no hashbrowns. The family pool is great and the people are very nice. The location of the hotel is 5 minutes by car from the marina and 50 minutes by foot from the old town. The old town is pretty and offers some nice local shops and restaurants. Apart from the local Aldi supermarket, pharmacy, Burger King, Italian and Sushi restaurant nearby (7min by foot), there are no other shops nearby. There is not a lot to do in Estapona, but offers a peaceful getaway.

TOP Wunderschöne Anlage, sauber und sehr freundlich. Wir hatten eine Junior Suite gebucht und sie gaben uns eine Suite! Sehr schöner rooftoppool.. Gerne immer wieder!!!

Had a really nice stay at the Elba Estepona! The pool was great, and the beach right next to it. The staff were good, really nice at the reception. The bar at the pool was great, I had a really nice frappe. Breakfast every day was very pleasant, a really good selection. Nespresso coffee, so nothing top tier, but for a buffet, it was good. The day we were checking out, we realised my gf had lost some sentimental clothes the night before on the beach. The reception lady didn't know where they were, but they put the word out, and just before we left, they found that they had been found by the team that sort the sun-beds on the beach, and they were returned! Really appreciated. Had a night time swim in the sea (that led to the lost clothes!) and saw some beautiful bio-luminescence. What a wonderful experience.

Hotellilta ilmoitettiin max 2h mittaisesta vesikatkosta. Tämän jälkeen suihkusta tuli vettä todella pienellä paineella seuraavat 2 vrk ( pitkä hiuksia ei pystynyt pesemään) Linnut söivät ihmisten kanssa samaa aamupalaa, lennellen makeisesta toiseen. Henkilökunta ei tähän juurikaan reagoinut. Aamupalapöydässä juustot olivat kuivaneita päältä. Ja kahvi oli automaattikahvia. Kahvi maistui vedeltä tai kaakaolta. Joka aamuinen smoothie maistui tiskivedeltä? Hotellissa käytettiin voimakkaita tuoksuja, vanhojen kalusteiden hajun peittämiseksi? Hotelliin kirjoitimme matkaseurueestamme kaksi viestiä, johon emme saaneet vastausta vuorokauden sisällä. Hotellihuoneesta saimme tuliaisiksi luteita, jouduimme jokainen käymään lääkärissä Suomeen saavuttuamme.

Wonderful experience! The highlight was definitely the friendliness of their staff. The rooms and hotel were big, clean and comfortable. The spa and facilities are great and the sea view is stunning. Definitely worth it!

This is a wonderful hotel with great facilities. The staff are in the main exceptional offering excellent customer service. Only let down is the beach but the pool is fabulous. Rooms are spacious and Piano Bar great for evenings.

we were very satisfied, our room was luxurious. The food was amazing and 5 stars for the service. We recommend to everyone. Good peaceful area. suitable for those who want to rest away from the noise of the city. We were very satisfied. If you want to explore the city, we recommend renting a car from the airport and driving to the hotel. Because the city is a 45-minute walk away. And there are no restaurants nearby.

Elba Estepona Gran Hotel & Thalasso Spa, located about an hour's walk from Estepona, provided us with a low 3-star hotel experience. While the concierge was friendly and helpful, it was the only highlight of our stay. The breakfast and dinner buffets were both average, and we tried them twice but ultimately found them to be a waste of money. We didn't bother with the a la carte restaurant, as we assumed it would be run by the same kitchen staff as the buffet. Our room was upgraded, and it was spacious with a clean en-suite, which was maintained well throughout the day. Unfortunately, we did not sleep well due to the old and uncomfortable mattress that was angled, causing me to almost fall out of bed. The view from the terrace was nice, but it was limited in scope. We did enjoy the Spa, but it was evident that it was in dire need of maintenance. Most of the showers were not working, which was disappointing. Overall, our experience at Elba Estepona Gran Hotel & Thalasso Spa was underwhelming, and based on our experience, we would have a hard time recommending it for a stay.

Elba hotel, Estepona is a fantastic hotel. Staff were kind, polite and very helpful. Just on the beach location. I booked double sea view room which indeed was great. Only down side was the pillows were very uncomfortable. Breakfast was average.

The Hotel is officially designated as a 5 Star establishment... however, I doubt that in most countries it would get a 5 star rating. Amenities and interior are a bit dated. Food quality is adequate but nothing exceptional. Very friendly staff!

Everything about the hotel was brilliant except the service at the bar after dinner was slow and the breakfast, although the food was great, the queues at the serving counters was slow.

Great hotel to relax and enjoy the pool and beach. Buffet isn’t too bad but not many vegetarian or vegan options. Staff are incredibly helpful and friendly. Strong perfume throughout hotel which could be a concern for chemically sensitive individuals. No recycling available for guests… but would still come again!

Not all facilities work. A bit outdated. Nice sauna and cold pool. Jacuzzi was very relaxing. Clean pools.

What an amazing hotel and the suit is to die for. I am currently on my terrace overlooking the garden, pool, beach and sea

What a beautiful hotel overlooking directly to the open sea and beach below. The staff are attentive, kind and helpful (especially Gloria!) and it has a nice quiet and safe atmosphere. It is about 10 minutes drive from Estepona town but not a few minutes walk to nearby supermarkets and even a McDonalds. Highly recommend.

Before the outbreak of Corona virus my wife and I , stayed in this hotel for two weeks and we really had an excellent time . Everything about this hotel was great to name a few I can say the Location , Food , Friendliness and caring of staffs and management , Room Service, swimming pools , and the very well coming hotel lobby and the entertainments . Always taxi services right by the entrance available to go to beautiful old town of Estepona and other places to visit . We loved Estepona so much that we bought an apartment near the Port / Marina . Was a lengthy and difficult process but it was all well worth . We recommend Estepona for holidays and having second home 🏡 .

An amazing stay. Loved the food, drink, atmosphere and staff. The spa was very relaxing. We were given room 616 at the top of the round tower. It had the most amazing 180degree view over the ocean and pools. We cannot thank the hotel enough for the room.

My family and I stay here for spring break and we had a fabulous time. The staff were friendly, helpful and professional. We felt like royalty. The view from our room was spectacular. The breakfast was devine. And we couldn’t believe we were sunbathing in the outdoor pool in April. What a treat. We are looking forward to our return.

Very nice hotel and classic ,the staff and the service was very good, I highly recommend the rooms with. Sea view

Room sizes are amazing! The hotel itself is really good, I was super impressed. The downside was the breakfast, I thought the hot food selection could have been better. The location isn't ideal. If you're wanting to go to Marbella, it's a good 20minutes drive.

absolutely awful. The rooms where that bad we changed 3 times. We had ants and fleas in the rooms. The food was adequate but I've had much better in 3 and 4* hotels. The dining room furniture was shabby and should have been replaced years ago and I would say the same about the pool furniture. There was supposed to be evening entertainment but on a 9 night stay we only had entertainment on 5 nights. do yourself a favour. DON'T STAY HERE. IT IS DEFINITELY NOT A 5* HOTEL

A "tired" 5* hotel close to Malaga and Gibraltar. The property used to be luxury but now most of the common areas require renovation and upgrading. WiFi quality is very bad. Breakfast is relatively good but after a week is boring. You check everything and go back to eggs and stuff. Dinner is not worth 30 EUR for buffet, deserts are not home made and are very basic. Spa is moderate, pool area is good for kids, so is the mini club, please note that staff do not speak French at all. Access to sea is close but the beach is not well equipped and is very basic. No private parking on site. No good restaurants and promenade area nearby.

Friendly staff and clean. Rooms are extremely spacious amd amazing large bathrooms with Separate shower and bath. You also get a nice balcony area to sit. Just looking a little dated and some areas of small maintenance required. Great breakfast buffet but just not a fan of the buffet dinner as although a good selection of food it was all a little bland. However I have yet to try the other restaurants for dinner. Good price and I would stay again.

Lovely place to be. All the staff here are the best, not forgetting the Lovely guys serving up dinner Pedro and Abraham and our smashing breakfast ladies, to you we say thank you. The indoor pool should have 7 🌟. There could be some improvements made to the outdoor pool by supplying more comfy sunbeds and serving some type of lunch by the pool. Other than that we'll be back as soon as possible. Thanks guys... Caroline from Kensington

Old and worn hotel that has seen its best days, poor service from the staff. The beds are awful. Old, worn uncomfortable. Time has stood still for 20 years and not much has been fixed. Would possibly give this 3 stars but the beds get 2 😠 buffet food with recipes from the 80's. Choose something else every day of the week. The positives are the proximity to the beach. But it's not enough.

lovely friendly staff at the reception, the nice smell of cinnamon in the air and welcoming cold drink by the big window in the lobby with the eternal view of the ocean, the nice experience started just from there, room was spacious and clean, albeit aged but in a very good condition, the hallways were quite. For me the best part of my stay was the buffet restaurant at dinner time , with the freshly cooked meat and fish with variety of seafoods and salads , and again smiling staff and a lovely chef. indoor pool was great for kids and beach was few steps away, all made it a nice stay which I think we'll try it again for sure.