I started at this clinic with an amazing doctor who has since moved on and am now looking for a new GP Your experience can be vastly different depending on who you deal with, some workers here are amazing and some are always very short with you and rude. The past few interactions for me have been incredibly negative, a new policy demanding I state why I need to see a doctor when making the appointment in a busy waiting room makes a personal issue embarrassingly public and should not be mandatory due to confidentiality issues. I now prefer to spend hours in walk-in clinics rather than fight with individuals here over procedures and paperwork that used to be handled instantly in the past.

Dr. Kaplovitch is one of the best doctors I've had the pleasure of knowing. Hands down. A good family friend recommended him when we were about to have our second son, and over 20 years later, he's still our family doctor. The birth of our first son was traumatic and filled with a mistrust of those in the medical field, but with Dr. Kap, our second son's birth was nothing of the sort. He was cool, calm, and collected as everything around him was hectic. He never makes you feel rushed, and will answer your queries in a way that puts you at ease. I honestly don't know what we'll do when he retires.

When I researched walk-in clinic on google map, this clinic is showing up on the map. But they don’t accept any walk-in patients. You should announce it if you don’t take any walk-in. It was waste my time.

While the doctors I have seen there tend to be caring and attentive, the support nurses have at times been downright rude. They also do not seem to take accurate record keeping as I have several times been called weeks after an appointment or procedure for them to confirm if something was done.

Dr. Kaplovitchits the best doctor. He delivered me in 1987, and now I am 36 years old. He delivered two of my nieces, and he also delivered my first daughter and my youngest daughter. Whenever I go into his office, I will see my baby picture when I was born. He actually listens and gives me advice when I am going through my problems. I just hope he doesn't retire.

Been going to see Dr. Kaplovitch since I arrived in Canada 24 years ago. He’s such a warm wonderful family MD. He delivered both of my babies and i’m truly happy for the care he has provided my family. The wait time can be improved, but otherwise no other complaints.

Although the Doctors and the nurses are fantastic, the reception staff is awful and has gone downhill tremendously. I work in health care myself and understand the office can be a busy place. But when you call in because you just literally received a message from the nurse to call back regarding results and are told by reception that the phones are too busy to deal with you, that's where I draw the line. I have been a patient there since I was born, and yo be treated like my call does not matter is just rude and disrespectful. All I had done was request that my call be transferred to the nurses station as I missed the part about dialing 2 because I was calling from work where I took am busy and in-between patients. I was told the phones are too busy and to hang up and call again. I did so, but when I called there was no dial tone to the nurses station, didn't even get a voicemail option. So I called reception back and once again told the same thing. I tried to explain what had happened and that I would even like to be put on hold for the nurse but she didn't even let me finish before saying you need to call back and try again. I don't have time for this and I don't have time to continue this endless cycle of missed calls from me and the nurse. I went on to say how I felt the customer service was bad and she actually fought me on the fact that her service was great and pretty much pointed the finger at me. The amount of time I was on the phone explaining and receiving this kind of service I could have been on hold for the nurse. I would have even taken an answer that said, I'm sorry you feel that way, I will pass on that message to the clinic owner, however our practices have changed in the clinic. That would have been so much more acceptable than sorry the phones are busy...so basically my care does not matter. Why even have reception staff if the phones are too busy to deal with people who call in. I think you need to rethink your customer service training for patients, especially for those that have been long time patients before you start losing some. Like I said, I understand change and I understand customer service and how busy a medical office can be, but that if not how you should care for a patient or even treat an individual.

I’ve been a patient for 6+ years and every time I call the receptionists are never welcoming they are dry and have the worse attitude. Dr. Chetman has a cold and bland personality and doesn’t seem like he cares much about his patients.

RIP Dr Fogel. Ty for your services as “as good as you ever will be” I appreciate everything you. I’m giving a 1 because as a whole business and a clinic. You left me crying, worried, concerned on what I’ll do as a person whose left with no family doctor. And you don’t think you should be held accountable for the complete unprofessional way you handle this. I basically was left was with “figure it out yaself we ain’t taking Dr Fogels patients” oh okay. Thanks for helping, you sure showing us how much you really care for patients lol. Got everyone fooled.

Dr. Weisbrod is the best! I've been a patient of his for 3 or 4 years now, and I've never had doubts that he cares about his patients and their concerns. Would highly recommend him to anyone I know or meet. The phone lines are another story: usually always busy and you get out on hold, however, making appointments is easy and pretty flexible and you can usually be seen within a few days to a week

The younger caucasian receptionist with red dyed hair is actually the worst. She is rude and consistently hang up on people. One time I was physically in the clinic and watched the lady with the red dyed hair swear at a patient through the phone and hang up on them multiple times. Please get rid of this horrible person. Shes the face of your clinic and dealing with people who are already in pain and making their day worse.

I've been wanting to write this for a long time. I've known Dr. Kaplovitch for many years. This doctor is the epitome of professionalism : patient, knowledgeable, friendly, compassionate and above , all , a great listener. He really listens and empathizes with the patient. .His virtues are legion and very conducive to making his patients feel better about themselves . His calm demeanor alleviates any concerns his patient has. Simply put: an extraordinary doctor . PS The office staff, Veronica and Lucy are also great . Very efficient and accommodating. .. . dating.

Thank you Dr Fogel for the many years for caring for me and my whole family. You were loved and respected and will truly be missed.

Seems to have come apart after the very sad death of Dr.Bernard Fogel. Can't get any straight answers as to what is going on. Phone calls are not returned, total disarray.

Attentive and caring staff, great doctors, convenient location, and an integral part of the community for over 30 years.

The customer service and bedside manner at this clinic has gone downhill lately. I’m considering switching clinics.

Everything this viewer,HOWARD GARBER, has said on here about Dr Kaplovitch is true ...been a patient for decades, except sometimes I have felt UNHEARD in the past, especially when NOTHING Comes out of the issue you visited the office for, in the first place. Feel you have wasted your time visiting and also that you/your issues are not important. As for the receptionists... like some viewers have said on here, the service has gone downhill, especially with Veronica, not willing to hear you out, quickly wants to hang up on you. Florida used to be the same . Glad she's no longer there! Felt relieved when I heard she gone! Always felt stressed when I got her on the phone. Lucy tries... Found sometimes the in the past OLDER CAUCASIAN nurse was impatient and rude at times... haven't spoken with her in a while not sure if that's change...or if she's still there ...maybe retired...spoke with a new nurse who sounds Black to me, she was very patient and understanding and listened to what I had to say ...with RESULTS...

The hours of operation should be modified on Google. It says you're open until 7pm but it's 6:30pm on a Tuesday and no one picks up the phone.

Dr. Barbara Dziewaltowska-Gintowt was rude and insensitive.

Worst service ever! Very rude , Bad costumer service The woman yelling at us several times The man that took the Covid exam didn’t wash his hands! Don’t do the test here!!

Helpful and caring staff!! 👍

Receptionists are kind and helpful. Physicians of varying quality.

Dr. Weisbrod is excellent. He really cares about his patients. If he's away, they will book you with one of the other doctors who share the clinic.

Dr Mawji is the best doctor I've had the pleasure of working with. Truly excellent family healthcare for myself and my son.

Absolute worst customer service by the receptionist name Veronica. Very rude, very disrespectful and talks to you in a condescending tone if you have multiple questions. Very eager to rush me off the phone and not a care to hear what I really needed. The lack of communication and the tone in which she spoke was appalling. All because I was trying to explain to her that she (Veronica) or another receptionist had called wanting me to make an appointment. Instead of trying to help the situation, she went on telling me that she didn’t appreciate the fact that another receptionist called, left a message and accidentally thought it was here. I tried to explain to her multiple times that I have a voice message from the clinic, but continued to disagree and argued that I must wait for another approval from my own birth doctor. My situation was urgent and dyer as I plead with Veronica. It seemed as if she had a vendetta and tried her best not help and figure out the situation right then and there as it was very important. By the end, she hung up on me, told me she had other important patients and left me with out any answers. 39 years at this amazing clinic and amazing doctors and by far THE WORST experience ever.