3/5 Ethan C. 1 year ago on Google
Very
happy
with
my
actual
visit
with
Dr.
Valenzuela.
Went
in
for
an
annual
checkup.
Hadn’t
seen
a
PCP
in
a
while.
Got
in
quickly.
After
the
visit,
which
was
supposed
to
be
the
annual
checkup
that
one’s
insurance
covers,
I
ended
up
with
an
outstanding
bill
for
a
couple
labs
that
were
ordered.
The
Oak
Street
office
said
that
these
were
the
same
things
they
bill
for
everyone
coming
in
for
an
annual
visit
and
they’re
always
covered.
My
insurance
company
didn’t.
I
don’t
work
in
either
field,
so
I
don’t
know
how
any
of
this
works,
but
I
had
to
play
telephone
between
the
two
organizations
to
try
and
figure
it
out.
It
was
never
resolved.
In
the
meantime,
the
in-house
lab,
which
is
technically
a
separate
business,
ended
up
sending
my
account
to
collections,
so
I
just
paid
it
to
be
done
with
the
headache.
It
would
have
been
really
great
for
someone
at
the
Oak
Street
office
to
champion
my
case
and
work
directly
with
the
insurance
company
to
figure
out
what
went
wrong.
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