1/5 Geoffrey W. 1 year ago on Google
This
business
practices
unethical
billing
practices.
To
be
clear,
the
doctors
and
staff
are
friendly
and
fantastic
to
work
with.
I
was
very
happy
coming
here
until
I
started
noticing
a
pattern
that
the
price
I
was
being
quoted
and
the
price
I
was
being
charged
did
not
match.
At
first
I
assumed
it
was
a
one-off
thing,
my
insurance
didn't
cover
something,
fine,
I
let
it
slide...except
that
it
kept
happening.
Over
and
over,
the
same
$75
fee,
every
time
my
wife
or
I
showed
up
for
our
next
appointment.
So
I
asked
about
it,
was
told
to
check
my
explanation
of
benefits
and
call
my
insurance,
which
irked
me
but
still
I
did...except
according
to
my
insurance
they
had
paid
100%
of
the
bill
they
had
been
asked
to
pay.
They
told
me
I
should
ask
for
an
itemized
explanation.
So
I
did.
I
told
them
I
was
unhappy
with
this
charge
they
kept
saying
my
insurance
didn't
pay,
and
I
wanted
it
explained.
I
was
told
I
would
get
a
call
from
the
doctor
for
some
reason,
so
I
waited...and
waited...
Instead
I
got
a
call
from
the
office
the
day
before
my
appointment,
telling
me
my
next
cleaning
wouldn't
be
covered
by
my
insurance
and
it
would
be
$300.
I
said
that
was
too
much,
that
I
still
hadn't
received
ANY
explanation
of
the
charges
I
had
already
told
them
I
wanted
explained,
and
I
wouldn't
be
keeping
the
appointment
for
a
$300
cleaning.
Still,
over
6
months
later
since
I
originally
asked,
have
not
gotten
any
explanation.
Today
my
wife
was
told
we
owe
ANOTHER
$75
for
my
cancelling
an
appointment
the
day
before
because
I
didn't
give
them
enough
notice...the
one
they
waited
to
tell
me
would
be
$300
until
the
day
before.
You
can
get
a
dental
cleaning
for
as
low
as
$60.
$100
for
most.
There
is
NO
excuse
to
be
charging
THAT
much
and
to
surprise
someone
with
that
the
day
before.
To
then
go
and
charge
more
then
the
cost
of
a
cleaning
to
anyone
who
cancelled
because
of
your
inability
to
communicate
in
a
timely
manner
is
absolutely
absurd.
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