Booked this hotel to attend a wedding. On checking in was informed the bar was closing at 2130hrs as there was no staff also even although we had booked breakfast with the booking there was no breakfast. The room was small, no sound proof windows, no wardrobe (just a small rail above tea tray) and worst a broken divan base for a bed. After much debate we were offered another room for one night only as the whole hotel was full with a view to the bed being repaired the following day. Unfortunately due to our commitments we felt this was too much disruption. The hotel offered a full refund which was fine. But this left us to find suitable alternative accommodation at 8pm at night unsure of our surroundings. We ended up paying double our original budget and felt aggrieved we were left in this situation. Feel the hotel has some way to go to get on top of all issues they have to get up to scratch for welcoming guests and expecting them to be comfortable

Avoid this absolute steaming dump of a hotel. Poor communication prior to booking with conflicting messages about facilities and prices. Then they did not inform me they were shutting for a refurb leaving me and family standing outside and having to find 5 nights locally at the last minute. Location is very noisy on the edge of London Road and there is no parking. I wish them no success for the future. Plenty of better places in Kingston, this is definitely one to avoid.

Beautiful pub in lovely Kingston, part of London where you can be very quickly via train back in the centre, on the other hand you are round the corner of Hampton Court, Wimbledon, great location, Buzzing high street, amazing walk along the river. The rooms really well set, clean, comfortable, really surprisingly nice, exceeded my expectation. cozy, great stay. Highly recommend. Really helpful staff, just breakfast might have a better variety of food, I was missing bread and toaster, but it would not put me off, maybe just message for the team )) I had croissant and it also made it ))) THANK YOU!!!

The hotel was NOT as described. We normal stay at the travel lodge but decided to pay the higher price for 2 reasons, free parking and a gluten free breakfast. There is NO parking and NO gluten free extras provided for breakfast. Also you had to pay for hot drinks at breakfast. So we were very disappointed. The rooms were starting to get a bit tired ie writing desk was broken and 'dressing table' was very unsteady. Only one double plug socket so you may need an extension lead. Comfy beds, great shower.

What an incredible find five minutes walk from the town centre. Very tastefully decorated in a minimalistic fashion. Everything looked freshly refurbished. The bedroom and en suite bathroom looked as though they had been recently decorated and were very nicely done. No expense had been spared. My only complaints were that the upstairs hallway was unbearably hot and nobody attended to the room whilst we were out. Nonetheless, we had a wonderful stay here. The available food was unusual and not as described on their website so be aware but it was still tasty and served its purpose of filling us up before we went out. There is onsite parking which consisted of two spaces and a disabled bay so they will be allocated on a first come first served basis. I believe that there is public parking nearby but cannot confirm.

Excellent hôtel in Kingston. You will get a warm welcome from staff who go out of their way to make your stay the best it can be. I found the decor to be stylish and the atmosphere friendly. With easy access to the town, it's ideally located and offers great value for money. I'd definitely book here again

Very disappointed with this hotel. On the Internet it says there is a restaurant but there isn't. Breakfast was poor, tables dirty. The room wasn't what we had expected. It was expensive for what it was. The furnishings were poor. No plug socket near the mirror to do my hair. Bathroom was ok. Overall poor

We enjoyed a 2 night stay and were very pleased we chose to stay here. Clean, smart (but very friendly) , great staff (a special mention for Emma who was so helpful) Great dinner on one evening. Although on a busy road the shutters and sliding glazed windows kept the noise and light out

I am unfortunately quite disappointed at this place. I’ve stayed here multiple times and never had an issue, staff have always been friendly! But the last time I stayed, I left an expensive charger in the room before I checked out, and so I phoned them the same day as soon as I realised I had left it there. I was told it would be left behind reception. I wasn’t in the area until about 2 weeks later, but I had exchanged emails and a phone call with them to confirm it was still there. When I eventually came to collect it, I was given a different, cheap charger and told it was the only one left at reception. The only people to have access to these rooms and reception are the staff, so this begs the question… who took it? And why deliberately replace it with a cheaper one? I hate to leave a bad review to a place that’s been generally good, but I’m quite bitter about how this has been handled. It’s a real shame that I won’t be coming back to this place, but stealing is really not okay. I haven’t been able to reach ANYONE but one guy behind reception, who says nothing can be done. 0 effort.

Me and my partner came to London for a couple of days and booked The Kingston 1 as a last minute booking (our previous accommodation cancelled 48 hours before we were meant to be there). All of the staff were incredibly helpful and polite and always courteous. A special thank you to Emma and Kennet (I think that’s how you spell it, apologies if it’s wrong!) who were both very attentive and a real treat to deal with. The food was very enjoyable, with lots of choice and the location is about a 5 minute walk from the centre of Kingston! If we ever come to Kingston again, we will definitely be booking here, thanks again!