I enjoyed visiting John Lewis Cardiff, and had a great shopping experience. I was assisted by a most helpful member of staff in the makeup and beauty department, who was so helpful and professional and went above and beyond my expectations. I enjoyed how the store is well organized and feel joyful. All departments were

I had the best experience of customer service ever and wanted to say thank you John Lewis. I was returning a child’s table and not realising that we don’t take returns to Customer Services any more, I took the table there. A very kind chap called Jon appeared and asked if we needed help. He explained how returns work and directed us to the shop floor. A very helpful young woman took the table and refunded the cost but was not able to reorder it. The item was out of stock with no date for stock delivery. We were disappointed but settled on the idea of ordering the table in a different colour. We then went to look at handbags. My daughter wanted to swap the strap over so I went to sit nearby. Coincidentally the chair was near customer services. Jon noticed we were near and came to see how we had got on. We explained that we were now handbag shopping and that we couldn’t order the table. He went to double check the stock, got someone to check the warehouse and when no table was found, spoke to the department to ask if we could have the display table. The manager there said we could but it was marked. Jon said to have a look. We might even get a discount if we wanted it. He also explained how to order it on line with a request for an email when stock arrived. Jon insisted we have tea and cake because we had been waiting. I said we were very happy with the service we had received and didn’t need a “free gift”. He had been really patient,, cheerful and determined to get us the item we wanted. He insisted and gave us a voucher for the restaurant. The other thing I would also mention is that as we sat waiting in the customer service area, every person who passed us gave a warm smile. This kind of warmth and professionalism will keep me coming back.

GONE DOWNHILL BADLY SINCE say 2019. When this shop opened in 2009 it was the best thing that had happened in Cardiff city centre for many years, and we have enjoyed it's spacious sales floors, choice of quality goods, The Place To Eat, and smart professional staff. More recently we have been less impressed on all counts, especially the increasingly bland furniture department, but the biggest slide in standards has been in the staff, who are not as helpful and professional as they used to be, and can hardly be distinguished from casual customers or warehouse staff. Whatever has happened at the top level of JL management has brought the customer experience right down in a pretty short time. Bring back Mr Andy Street from Birmingham and give the place a proper shake up or it will go the same way as House of Fraser and even Debenhams.

The place where you can buy good brands if all your needs

Visited The cafe at John Lewis Cardiff on Sunday, totally baffling experience! Whilst I’m fully aware that we are coming through a pandemic the after effects have left this cafe not the place to go! The service was questionable, the quality of food sub standard and the overall experience quite miserable. John Lewis always portray themselves as having high quality and having excellent customer satisfaction , sadly on this occasion this has not been the case!

Had a great experience at John Lewis Cardiff today. We visited the store to buy their traditional Quality Street tin and sweets. FAB U LOUS idea. We were served by an absolutely delightful lady called Alisha. She was absolutely charming, offered a 5 Star Customer experience - it was a joy to be served by her. 🌟🌟🌟🌟🌟 Alisha was certainly a credit to John Lewis today and we congratulate John Lewis for employing her🌟🌟🌟🌟🌟

Its not as good as it used to be. Its still a let better than other retailers in Cardiff. I think all the original staff memembers that join the store when it originally opened have now left. They have been replaced with new staff that do not have no life skills, which I feel effects a drop a in customer service. Its still good store, but not as good as its used to be

Lovely store with wonderful cafe and food! However, was looking at purchasing some earphones and there wasn't a member of staff around who walked up to me and asked if I needed any assistance. There was a member of staff stood by the TVs and I had to find someone to help me and when I did, the woman wasn't very helpful and instead someone else offered to help. The member of staff who did help me was quite helpful but that being said, I don't know if its best practice to have to find a member of staff - I think they should be a bit more perceptive of buyers needs and wishes. I did buy some earphones and as I said, the member of staff was quite helpful but by that, I had been waiting nearly 20 minutes.

I had a great time shopping at John Lewis Cardiff. The staff was very helpful, and the store was well-organized. It's a comfortable place for browsing, and everything is nicely arranged

I’ve been a happy customer of Cardiff John Lewis since it first opened here. It’s great for presents as the selection is great that you can pick up something for everyone. I’ve bought electrical items/household appliances from here because of the guarantee they include with them. It’s also nice for furniture. The children’s section is really good too and caters for lots of different ages. It’s lovely to visit John Lewis for Christmas shopping as it always looks lovely and the section with Christmas decorations is nice. The staff here are really helpful too. Click and collect’s available for online orders the back of the store, down some stairs or a lift.

25/11/22: Usk & Cardiff Weekend John Lewis at Christmas is magical. I love the decor!

The food in the Place to Eat cafe was beyond disgusting. The chocolate croissant was more like a sausage roll, completely inedible and rock hard. And I even left my bacon and egg bap - how can they make it so badly? Don't know why the food here is so poor when it's John Lewis.

Such a good experience at John Lewis department store, Cardiff.What added to my experience, the friendly, helpful staff, so kind.It’s so appreciated, John Lewis, is a pet friendly store, my elderly miniature Jack Russel, felt so welcome too, thank you.

Staff in the fragrance and beauty sections are the rudest people I’ve had the displeasure of experiencing. So hostile and unhelpful. Waited to be helped for 15 minutes and no one asked if we were ok even when looking around. When we picked up some samples a rude gentleman snatched them off us and said we could only have one. I was going to purchase two new perfumes but I bought them from Boots instead and they gave my sister and I samples without us even asking. Way friendlier staff there and better prices. I’ll never come here again, literally zero customer service skills, bozos for store assistants with no decorum or charm.

Fashion cycle is dodgy and the discount signs are clearly miss-selling. Recently took 5 items for a £5 voucher via the Fashion cycle scheme which sounds great in paper. However, they need the clothes to be in perfect condition. My old shirt cuffs were a bit scuffed and it was rejected. That will be 5 clothes in landfill instead! I was also scammed by my cashier who was refusing to apply the additional 20% off at the till for a cardigan. Despite showing her multiple pieces on the rack to prove I'm not lying she was determined to justify that the discount has already been applied. It seems like the rules are being made up on the fly! Very disappointing for a place like John Lewis. Edit: I contacted by John Lewis and they have refunded the 20% discount that should have been applied at the till.

Visited Cardiff store of John Lewis and had a great shopping experience. I was assisted by a most helpful member of staff in the ladies wear department, who was so helpful and professional and went above and beyond my expectations. Thank you Pamela I very much appreciated your help and advice 😊👏👏👏

Went in today to purchase a dress for a wedding!! Was greeted by the lovely assistant Honesty in White Stuff. Such a delightful young lady, helpful and happy in her work. Made my purchase and left with a big smile. Thank you

I had a lovely experience at the Creed Fragrance booth today thanks to Lynda. She was so helpful and friendly. This is good service and I hope she gets recognised for doing such a good job!

Extremely poor customer service from the Manager I spoke to today in JL Cardiff. I was sold a Clarins product in the wrong shade and she refused to exchange it even though I had proof of payment of my phone. Even worse, she was rude and did not once apologise for the inconvenience. Instead she expected me to keep an expensive product that I would not be able to use. No attempt to rectify the issue or take any responsibility. Definitely requires some more training. Have since visited another John Lewis branch where they sorted the exchange for me no questions asked. Will not be shopping beauty in John Lewis Cardiff.

Visited with my Mum as she needed some new makeup products. Therese at the Lancôme stand was so unbelievably friendly and helpful, offering advice and being engaging throughout our visit. Please pass on our thanks, she’s a real asset to both brands.

Having been a company trainer for almost 1,000 staff I have to say how impressed I am by Gareth on Small Electrical. He’s worth his weight in gold to the company for his outstanding product knowledge, professionalism and genuine desire to help customers. Outstanding!

We had an amazing experience on Saturday in Cardiff with Katie finding outfits for myself and my son’s girlfriend to attend my other sons wedding in France. Katie listened to what we wanted and didn’t force anything on us. She made the whole experience wonderful and we both came away extremely happy with our purchases!

Claudio on the third floor went above and beyond and was so enthusiastic and helpful - also very patient when I had a little trouble with Apple Pay too. The most exceptional customer service I have received in a while and it makes all the difference! 100% recommend the tech department here!

Good market Available everything Good staff Good deal Thanks for everyone

I recently bought a lovely jumper. But when I went to wear it, it had 3 holes in one sleeve. Under the sale of goods act can I get an exchange without a receipt. I was told no !!

10/10 to Carol in the ladies clothes dept in the St. David's store. She went above and beyond to find a Hobbs dress for me. Fabulous customer service

Fabulous department store. Staff always very friendly and helpful. Picked up a new Nespresso machine for our office. Customer collection is super easy and convenient.

Great department store. Staff have always pleasant and professional but didn't enjoy my recent visit when at the changing room in which all the cubicles were empty, I was taken by shop assistant to a cubicle which had a corner wall jutting out into it making it considerably smaller than the others. 😨 Bought a beautiful dress but due to this assistant's service considered looking for and ordering on line.

Went in for a TV return and it was 5 stars. Outstanding for a 3 year old TV. Even came to collect it from the car as it was large.

Great choice, well set out, lovely place to shop.

It's a pleasure shopping at John Lewis Cardiff, excellent customer service and their staff are so knowledgeable and helpful. Ella in the crockery department today was superb. Thank you 😊

A fab visit, brought everything we needed and the staff were exceptional as always.

Been into John Lewis, Cardiff today. Have to say what a lovely clean, well laid out shopping experience we had. All the staff were lovely however must say huge thanks to Ella who was extremely helpful.

Dont really write reviews but really had to comment on the help I received from Alex on 3rd floor tech the other day when helping me with a purchase. He absolutely went above and beyond with me over something he could've brushed aside. super super thankful, thank you Alex :)

Came into store to get Christmas presents for my sister and girlfriend. Had no clue where to start but Jen on Estée Lauder and Therese on Lancôme went above and beyond to help me find the perfect gifts. Will definitely be returning in the future!

Cardiff City Centre landmark. Survived the recent cull of branches and seems to be doing well enough to be recruiting new staff. Helpful staff and plenty of space to move round. Good range of items on display. Cafe a little disappointing on quality and price.

Bought my mother a Dyson vacuum cleaner from the lovely gent here. He wasn’t pushy and allowed me to test different options. I left as one happy customer.

Appalling service, purchased integrated oven which wasn't delivered due to 'damage in transit'.....after numerous calls from myself they suggested an alternative delivery or 26th (confirmed)..... only to be told by the Courier that they cannot deliver until the 29th....phoned Customer service but nothing they could do...........in the meantime they have left an 86 year old widow with no means of cooking.......absolutely awful service. My mother was insistent on using JL.....I should have gone elsewhere!

I was here to get some perfumes and pretty much clueless on that side as well .. but Linda was patient enough to help me out .. she knows the stuff there and got me possibly the best deals on the price range I wanted .. Ask for her and you will be glad you did ..

Just had lunch at Cardiff branch - food was fine but there were 21 tables that hadn’t been cleared and cleaned. They had run out of knives and plates. Most of the staff were sullen - very disappointing!

I ordered a fridge on line . I had a couple of problems because I had to change the date of the delivery as something happened and I was not available at the original time arranged. The young man in customer services was extremely helpful and arranged this. The delivery men arrived on time. Were very helpful. I expected I would have to fit the fridge myself because the plug is in a different cupboard and the plug had to be taken off and the wire threaded through to the next cupboard but the delivery men had a drill ,enlarged the hole and fitted the plug through and had to move part of the plinth to fit the slightly wider fridge. They were helpful and cheerful all through the delivery. It is great to see this can do attitude it is so often missing these days. Thank you.

I love John lewis in Cardiff. A true department store with a superb choice of products and great quality too. The staff are always extremely professional, polite, and knowledgeable and go out of their way to be helpful. Their customer service is the best of any high street store. I MUST-VISIT whenever I'm in Cardiff.

There's nothing quite like John Lewis at Christmas time 🥰 the smell, the the the vibes. The customer service is quite something truly special. A great place to come to get a few deals and last minute presents and stocking fillers.

Excellent helpful service in the menswear department from stephen while i was looking for a shirt and jeans and being very patience whilst i was making my mind up and also took the time to explain the different fits of the jeans and shirts,he is a credit to the store! and last week he served me again and his level of customer service was fantastic,this gentleman is a tremendous asset to your store and business and i will always look for him to serve me in the future if he is available. Came back into the store last week to look at children's clothes and televisions on the third floor and was served by Stephen again and as always his level of customer service was exceptional this just makes the shopping experience so much better with customer service this good.

Men’s shoe department, disgraceful service . Waited nearly 20 mins to be served. 1 person serving . Assistant sat and untied all the shoe laces and undid zips of 5 pairs of shoes for a customer. Then walked off, informing us that she was going ti get someone to help. Returned with another assistant who procceeded to serve another customer who had just walked into the department Ignored our request that we were there first … A total of 3 customers and it took us 30 minutes to get served … wow