2/5 Jessica M. 10 months ago on Google
I
have
been
to
the
Fairview
Park
location
a
few
times
and
have
always
been
overly
satisfied
until
my
last
experience
which
was
very
disheartening.
First,
let
me
start
out
by
saying
the
food
was
excellent
on
ALL
of
my
visits.
It
is
always
hot,
fresh,
and
the
portions
are
extremely
generous!
No
complaints
about
the
food.
My
issue
with
our
last
visit
is
with
the
general
level
of
unacceptable
customer
service,
especially
from
the
owner/manager.
Someone
in
our
party
graciously
offered
to
buy
a
round
of
shots
for
our
group
of
5
people.
We
quickly
settled
on
Avion
tequila
by
mine
and
my
boyfriend's
recommendation.
We
chose
this
tequila
because
my
boyfriend
and
I
were
there
a
couple
weeks
prior
and
we
had
done
shots
of
this
exact
tequila
(or
so
we
thought)
and
LOVED
it.
We
specifically
remembered
saying
it
was
a
very
smooth
tequila
and
not
super
expensive,
only
$9-$10
a
shot!
So
here
is
where
it
goes
south:
our
server
brought
the
shots,
we
cheered
and
drank
them
and
it
wasn't
until
we
were
all
completely
done
with
the
shot
that
our
server
says
to
us
"you
guys
know
how
much
those
shots
were,
don't
you?"
Immediately,
my
boyfriend
and
I
spoke
up
and
said
yes
and
explained
how
we
had
that
exact
tequila
a
couple
weeks
ago
at
this
location.
She
proceeds
to
tell
us
that
the
shots
we
just
consumed
were
$25
a
shot!
We
were
all
taken
aback
for
a
number
of
reasons:
1.)
An
experienced
server
would
have
confirmed
with
us
that
these
shots
were
what
we
intended
to
order
since
they
are
on
the
expensive
side,
&&
especially
knowing
that
ONE
person
offered
to
pay
for
them.
2.)
She
waited
until
AFTER
we
did
them
to
tell
us
the
price.
3.)
This
is
the
worst
part
of
all:
She
also
informed
us
that
she
didn't
have
time
to
make
the
shots
herself
and
that
the
owner/manager
helped
her
out
and
prepared
them
for
her.
Apparently,
unbeknownst
to
us,
there
were
different
quality
levels
of
this
tequila
(a
silver,
a
gold,
etc.)
and
instead
of
asking
us
which
level
we
wanted
(we
didn't
specify
when
we
ordered
simply
because
we
didn't
know
there
were
different
options!)
the
owner
went
ahead
and
just
assumed
we
wanted
the
top
shelf
one!
Who
does
that!?
If
he
wasn't
going
to
take
the
time
to
ask
which
one
we
wanted,
he
should
have,
at
the
very
least,
assumed
we
wanted
the
lowest
quality/cheapest
so
as
to
avoid
the
situation
that
ensued.
I
think
the
lesser
issue
here
lies
with
the
server
being
uneducated
on
the
tequila/menu
-
had
she
known
there
were
different
levels,
she
could
have
prompted
us
right
at
the
time
of
ordering
and
we
would
have
chosen
accordingly.
(I
would
like
to
note
that
she
was
very
kind
and
very
accommodating
throughout
this
entire
debacle.)
The
biggest
issue,
in
my
opinion,
lies
with
the
manager/owner.
He
should
NOT
have
assumed
the
most
expensive
one
and
lastly,
we
asked
to
speak
with
him
at
the
conclusion
of
our
meal
and
he
refused
to
come
out
and
speak
to
us.
He
did
begrudgingly
adjust
the
price
of
the
shots
to
the
lowest
priced
one,
as
he
should
have.
We
will
still
be
back
because
we
really
like
this
place
but
I
was
embarrassed
that
we
brought
people
who
had
never
been
before
and
this
is
the
type
of
service
we
received.
