1/5 Tennant Family (. 2 years ago on Google • 1 review
To
start,
I'm
not
one
to
usually
leave
feedback
of
any
kind,
however,
when
someone
does
something
extra
special,
it
deserves
attention.
My
family
and
I
have
been
using
this
dental
care
office
for
over
six
years,
and
ever
since
they
moved
into
their
new
facility,
there
has
been
a
noticeable
change
in
attitude
and
quality
from
each
visit.
My
latest
visit
included
being
berated
by
the
receptionist
about
my
0800
appointment
time,
and
how
I
was
at
fault
for
their
schedule
("appointments
are
not
made
on
the
hour,"
according
to
the
receptionist;
that
sounds
like
a
YOU
problem,
not
mine).
The
appointment
was
booked
six
months
ago,
so
if
the
schedule
needed
to
be
changed,
they
had
ample
time
to
do
it;
and
calling
the
afternoon
before
to
request
a
time
change
is
really
poor
planning
on
their
part.
However,
apparently
the
customer
is
always
wrong
these
days.
During
my
visit,
my
teeth
were
polished
before
being
cleaned
(which
has
never
been
done
before
in
any
experience
at
any
dental
office
I
have
been
to
in
my
life;
the
rest
of
my
family
had
the
same
experience
with
this
visit,
too).
I
inquired
about
the
practice
of
polishing
before
cleaning
through
my
sibling,
who
has
been
in
the
dental
industry
for
30
years
now,
as
well
as
multiple
people,
to
see
if
this
ever
happened
to
them
before.
My
sibling
stated
it
is
a
practice
that
is
being
taught
in
schools,
and
the
only
reasonable
explanation
offered
by
the
one
other
person
I
could
find
who
has
had
that
type
of
experience
in
the
past,
was
that
it
may
take
off
smaller
particles
before
going
to
anything
larger.
While
it
does
seem
like
a
logical
point,
again,
this
particular
dental
office
never
did
this
at
anytime
before.
And
if
that's
a
practice
in
the
dental
community,
no
problem,
but
I
find
it
in
the
capacity
as
if
you
waxed
your
car
before
you
wash
it.
Seems
very
odd.
At
the
end
of
my
visit,
I
was
not
seen
by
any
dentist
to
give
me
any
information
about
my
current
dental
health,
and
zero
explanation
of
why
I
would
not
be
seen.
Just
the
standard
offer
for
a
goodie
bag
and
told
I'm
done.
Yet
again,
that
has
never
happened
to
me
in
any
dental
visit
in
my
life.
Now
I
have
no
idea
if
I
have
dental
problems.
Due
to
the
above
factors,
within
a
couple
hours
after
my
appointment,
we
called
to
have
our
records
transferred
to
a
new
dentist.
After
I
was
just
seen
today,
and
the
rest
of
my
family
three
days
ago,
this
office
didn't
even
clue
in
or
seem
one
bit
interested
in
why
we
were
moving
to
a
new
practice.
Money
must
be
that
good!
Very
disappointing,
but
not
surprising,
considering
that
each
visit
in
the
last
two
years
has
come
with
degraded
quality
of
service.
Seems
to
be
a
trend
in
society
these
days.
The
bigger
your
business
becomes
the
less
they
seem
to
care
about
customer
service.
And
please,
everyone
needs
to
stop
using
COVID19
as
an
excuse
for
ineptitude
services.
From
the
look
of
the
negative
reviews
here
on
Google,
the
responses
from
this
office
are
full
of
excuses
and
no
accountability
of
actions.
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