4/5 Khaled Z. 3 months ago on Google • 181 reviews New
Our
spa
experience
at
the
resort
was
tranquil
and
a
highlight,
deserving
a
4/5
rating.
The
serene
ambiance
immediately
set
a
relaxing
tone.
We
were
both
booked
for
pedicures,
and
my
wife
additionally
inquired
about
adding
a
manicure,
specifically
asking
for
gel
or
shellac
options.
The
front
desk
staff
assured
us
that
these
were
available,
which
was
a
key
factor
in
our
decision
to
book.
However,
just
before
our
session
was
to
begin,
the
spa
technicians
informed
us
that
gel
or
shellac
options
were
not
available
after
all.
This
was
quite
disappointing,
as
the
manicure
was
an
important
aspect
for
my
wife,
and
had
we
known
about
the
unavailability
beforehand,
we
might
have
reconsidered
our
booking.
Despite
this,
we
proceeded
with
our
pedicures,
not
wishing
to
cancel
at
the
last
minute.
The
pedicure
session
itself
turned
out
to
be
exceptional,
thanks
to
the
outstanding
service
provided
by
Simone
and
Shanika.
Their
expertise,
attention
to
detail,
and
genuinely
caring
approach
made
our
experience
memorable.
The
quality
of
the
pedicure
and
the
overall
luxurious
care
we
received
were
noteworthy.
Although
the
initial
miscommunication
about
the
manicure
services
prevented
a
full
5/5
rating,
the
excellent
service
from
Simone
and
Shanika
deserves
recognition.
Their
professionalism
and
kindness
greatly
enhanced
our
spa
visit,
making
it
a
valued
part
of
our
stay.