2/5 Cody P. 2 years ago on Google
I
don't
go
to
Beans
often,
but
when
I
do
it's
for
the
donut...
And
they
didn't
give
me
the
donut
I
worked
at
McDonalds
in
high
school
and
they
had
a
motto
they
indoctrinated
us
with.
"Give
them
a
pickle".
Meaning
that
if
a
customer
wants
an
extra
pickle,
just
give
it
to
them,
make
them
happy.
So
after
my
years
in
the
food
industry
combined
with
my
girlfriends
8
years
as
a
barista,
our
particular
pet
peeve
happens
to
be
bad
customer
service.
I'm
also
a
business
owner
myself,
so
I
tend
to
hand
out
GOOD
reviews
and
RARELY
leave
bad
ones.
But
here
it
goes.
After
we
paid
for
our
$8
bill
and
tipped
$2
(a
25%
tip)
they
still
didn't
give
me
a
donut.
I
wanted
to
take
the
tip
back,
I
hope
your
two
dollars
is
worth
a
lifetime
customer.
Donuts
don't
come
on
iced
coffee
apparently,
so
as
my
girlfriend
enjoyed
her
donut,
I
sat
there.....
with
no
donut.
I
asked
very
nicely,
let's
be
clear!
As
a
new
customer,
how
was
I
to
know
that
donuts
don't
come
with
iced
coffee?
It
went
something
like
this.
"Don't
iced
coffees
come
with
a
donut?
"No,
actually
they
don't..."
"Oh...
well...
can
I
have
a
donut?"
I
said
with
a
pretty
big
smile.
"You'd
have
to
pay
for
it."
"Ohhhhkay....
how
much
is
a
donut?"
She
proceeds
to
walk
over
to
the
cash
register
and
ring
up
a
33
cent
donut
so
I
can
run
my
credit
card
AGAIN...
33
cents
is
probably
the
whole
transaction
fee.
Even
if
they
had
said
"I'll
give
it
to
you
this
time,
but
normally
they
don't
come
with
a
donut!
Make
sure
to
get
a
hot
coffee
next
time."
I
would
have
been
happy
with
that.
But
the
barista
stood
there
in
a
stalemate
with
me
over
a
33
cent
donut.
So
now
this
isn't
something
I
can
discuss
with
them
in
person,
and
I
have
to
leave
this
petty
review.
Even
though
the
coffee
and
atmosphere
was
actually
really
good
(thus
two
stars)
I
just
don't
want
to
go
back
now.
I
felt
pretty
disrespected
and
confused
in
front
of
the
line.
So
now
you're
PUNISHING
A
NEW
CUSTOMER
for
not
knowing
your
menu.
Got
it,
lesson
learned
loud
and
clear.
You're
also
punishing
iced
coffee
drinkers
(which
actually
require
less
product
because
of
the
ice).
And
I
would
have
potentially
been
a
regular
since
it's
on
my
way
home
from
the
gym
every
day.
I
know
it's
petty
as
hell,
trust
me.
But
theres
just
SO
MUCH
WRONG
with
poor
customer
service
and
those
little
decisions
make
the
difference.
So
I
guess
I'll
just
go
to
Starbucks.
Because
when
I
go
to
Beans..
I
go
for
the
donut..
and
they
didn't
give
it
to
me.