McDonald's image

McDonald's

Restaurant Cafe Fast food restaurant Coffee shop Breakfast restaurant Hamburger restaurant Sandwich shop

One of the Most Revieweds in Farmers Branch


Address

2899 Valley View Ln, Farmers Branch, TX 75234, United States

Website

www.mcdonalds.com

Contact

+1 972-620-1247

Price rating

$ $$$

Rating on Google Maps

2.90 (2K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (18) service (9) asked (7) manager (7) fries (6) McDonald (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jose M. 1 year ago on Google
    So I went to McDonald's to get over charged on my order I wanted 2 large sprites I got charged for 2 large fries and to make it worst I had to wait for 20 minutes for them to bring my food to the front were they asked me to park and to make matters worse they didn't wanna refund the fries .when I got home my burger was missing the top bund like worse experience ever .Bad management!!!!!
    3 people found this review helpful 👍

  • 1/5 Tommy L. 7 months ago on Google
    My recent visit to this restaurant was an absolute nightmare. The service was beyond terrible - rude and unprofessional. They had me pull to the side and I waited over 15 minutes before going in to ask about my order (10 piece chicken mcnugget combo). But what truly shocked me was when they practically threw the bag of food at me. It was a complete disregard for customer satisfaction. I cannot express how disappointed I am with this experience.
    3 people found this review helpful 👍

  • 1/5 Dawson S. 7 months ago on Google
    I don’t understand how a restaurant can mess up an order so damn badly. I ordered something they’re running as a special, something you’d think they’ve been pushing and getting orders for frequently. Not only did they mess the entire order up at the window, things can happen. I’m then asked what I ordered 10 times as they ran around trying to get it made. Then the lady that messed the order up had to bring the food out, which was still wrong. I get that this is supposed to be a cheap fast food that can have it’s screw ups, but for $10 you’d think they could at least try to get your order close enough.
    3 people found this review helpful 👍

  • 1/5 Mitch M. 11 months ago on Google
    Whoever the older African American lady is who was passing out orders on 5/10/23 was VERY rude. I had just walked in and she was already complaining about no one claiming the to-go mobile order I placed. I said “excuse me?” And she walked off talking under her breath. Had it been a male I would’ve taken it upon myself to have their attitude adjusted. NOT what I want to hear after a 12 hour shift. If you don’t like your job go work somewhere else! Will not be returning to this location again.
    2 people found this review helpful 👍

  • 1/5 Valerie 11 months ago on Google
    The majority of McDonald's have a bad rep. It's a given. This one is in a league of its own. Inside is dirty, especially by the soda machine. Never stocked. Rudest employees. Slow service. I have been to this location many times over the years. (Kids love it) Nothing ever changes.
    1 person found this review helpful 👍

  • 1/5 L J. 10 months ago on Google
    They close early! I get off work at 12am! And I had to go out of my way to find another McDonald’s that open 24 hours! As they should be. Ridiculous! They closed every other McDonald’s open 24- there was other cars to in deuce they trying to order food and they closed!
    1 person found this review helpful 👍

  • 1/5 Robert S. 10 months ago on Google
    Patrick the manager is a joke, not customer forward. This place just needs to be knocked down. Been in Farmers Branch all my life and it just gives the area a bad name. Great work McDonald’s, hope you are proud of less than unsatisfactory location.
    1 person found this review helpful 👍

  • 5/5 Calvin H. 5 months ago on Google
    Don't listen to all these other comments! This McDonald's is awesome! They are really really improving. I've only come maybe 10 or less times, and I've already become friends with many of the workers there! The food is also super good! I just had the Mcrib today, and it was surprising really good! This McDonald's also has some also light tables that will keep you entertained for a while! Give this place a try one more time!! It will surprise you!! Also again. I want to emphasize how awesome the workers were here. I came in one day with my friend, and a worker there offered us Hot donuts for free! And Patrick the manager is awesome! The first time I walked in he immediately gave me a drink for free!! These guys are awesome!!
    1 person found this review helpful 👍

  • 1/5 Rosalyn R. 7 months ago on Google
    I came to get my son lunch for school. Ordered medium fry as well for myself. They gave me old fries and not very many. I inquired about paying for a medium and getting the amount of a small. Lady said that’s all they give for medium. I asked for new fries since the ones I got were old. They made me pull to the front. Brought out hot fries and even way less fries than what I got before. This is ridiculous! It’s rude, all because I questioned the amount I received and the quality. My first time at this location and my last !
    1 person found this review helpful 👍

  • 1/5 Kadeem W. 1 year ago on Google
    I normally don't post an review! But on this morning at 6:15am 3/23/23. I went thru the drive-thru ordered an #7 meal with an additional hashbrown. Once I proceeded to the window I was told by the manager I believe so; they did not have burritos, yet I wasn't told that at the speaker box. Then it was said that they could. After paying and waiting for about 3 mins I was headed an order that was incomplete. I'm trying to understand how the #7 meal is 2 burritos, yet I only received one. Spending almost $11 and getting an incomplete order is crazy to me.

  • 4/5 Grace S. 10 months ago on Google
    Good place for a quick bite, not always the friendliest service, but it's McDonald's 🤷‍♀️ gotta keep expectations low.

  • 5/5 Christian G. 11 months ago on Google
    Esmerelda gave us great service, she was the sweetest woman who catered to us and brought us refills and condiments faster than most restaurants! The food came out fast, hot, and correct! Great experience!

  • 1/5 Percy R. 4 months ago on Google
    I made an order through the self service screen. I waited for more than 15 minutes for a single caramel frappe. I went to ask for my order but said my order was not in their system when I had already paid and told them the order number. The self service screen didn’t gave me a receipt which had no prof to show only the money taken out of my account. Cashier didn’t do nothing about it.

  • 1/5 Stephanie 5 months ago on Google
    Everyone is so rude and the managers are unprofessional. They need to close this McDonald’s and y’all need to start going to the other one next to the Freeway . There service is way better and they do not take long for anything they will take care of you right away unlike this McDonald’s . I came today to just purchase some drinks and when I come to the speaker to try and order them no one was answering. There was no line or any customers. I waited for about 5 min and I pull up to the window. They still did not open their windows until I kept honking non stop. A big ahh guy with tattoos then took my order that I had with a code and after I told him I had a different code on a separate order. He said he couldn’t do that in the drive way but the other times when other people take care of me in the window when I have different orders with separate codes , they don’t say that. I’ve had managers who’ve token my orders on the drive way with 2 separate orders and there was never no issues. When he said that I asked if I could speak with his manager which didn’t turn out well as well. The manager stated we were holding up his line but I don’t see how it was our fault. He then proceeded to call us names and that’s when we just asked for the money back so we could leave. I hate coming to this McDonald’s but sometimes I have to because it’s closest to my house. After tdy I will never ever go back and I hope this place gets shut down.

  • 5/5 Rita M. 5 months ago on Google
    Exceptional customer service! Came in around 11am for the playhouse and breakfast. A manager assisting other guests asked how we were and noticed that we had finished our coffee. He got use another cup and was so friendly and welcoming. It was such a nice surprise and made our day.

  • 1/5 Kim A. 7 months ago on Google
    My recent visit to this restaurant was absolutely a nightmare. The service was beyond terrible. The manager Gloria was extremely rude and unprofessional along with being racist. She refused to take my order. When I asked for her name she refused to give it to me. I had to speak to several employees there to finally get her name. I believe if you do not have the patient to help people you should not work in the food industry. I really hope that action are taken with Gloria who is currently the manger. How can you be a manger and lead a team with that kind of disrespectful behavior towards others.


Call +1 972-620-1247 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Kerbside pickup
    • ✓️ No-contact delivery

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