1/5 Joe S. 8 months ago on Google
The
first
time
I
was
informed
my
Ranger
was
repaired
and
presented
to
me
after
undergoing
Gerberās
quality
inspection,
the
entire
right
side
of
the
truck
bed
was
poorly
painted
and
not
supposed
to
be
painted
at
all.
At
the
beginning
of
my
interactions
with
Jessi
Hawley,
Gerber
Collisions
representative,
I
experienced
some
difficulties
in
regards
to
my
aftermarket
exhaust.
Due
to
the
accident,
my
right
exhaust
pipe
was
damaged
and
pushed
forward
and
off
of
the
mount.
During
the
install
inspection,
Jessi
questioned
me
about
who
installed
my
exhaust
system.
I
informed
him
that
I
installed
the
exhaust
myself.
Which
in
response,
Jessi
stated
the
reason
my
exhaust
was
pushed
forward
and
crooked
was
due
to
improper
installation
and
a
missing
support
mount.
I
had
to
then
physically
roll
under
my
truck
and
show
Jessi
the
mount
that
he
thought
was
missing
and
where
the
exhaust
pipe
was
pushed
back.
Jessi
and
I
then
discussed
only
painting
the
scuff
that
was
directly
behind
the
rear
bumper.
Jessi
attempted
to
insist
on
painting
the
entire
right
side
of
the
truck
bed,
Jessi
and
I
discussed
this
further
and
then
informed
me
that
Libertyās
representative
was
in
agreeance
with
me
and
was
only
going
to
authorize
repairs
and
paint
to
the
damaged
area.
At
this
point,
I
was
under
the
understanding
that
only
the
damaged
area
would
be
repaired
and
painted.
Jessi
and
I
discussed
this
and
he
indicated
that
doing
the
repair
this
was
would
leave
a
soft
blend
line
behind
the
bumper,
āonly
we
would
know
was
thereā
(Jessi
Hawley).
This
was
the
outcome
and
expectation
I
had
when
I
agreed
to
have
Gerber
provide
the
repair
service.
When
I
received
my
truck
back,
about
4
weeks
later,
I
was
frustrated
to
say
the
least
to
see
that
they
had
painted
the
entire
right
side
of
my
truck
bed.
As
a
result,
the
paint
had
fish
eyes
in
it
(small
dots
visible
in
the
paint
due
to
dust
particles
in
the
air
at
the
time
of
painting).
Small
scratches
crossed
the
bed,
I
am
assuming
from
washing
the
truck
with
a
dirty
sponges.
There
was
a
line
of
orange
primer
showing
between
the
bed
and
cab
of
the
truck.
The
FX4
decal
was
ripped.
Major
damage
to
the
top
right
corner
of
the
bed
occurred.
The
metal
was
cracked
off
between
the
top
part
of
the
truck
ben
and
where
the
side
rail
protector
is
located.
I
was
informed
by
Gerber
that
they
had
to
replace
this
side
rail
protector
because
they
broke
the
clips
on
the
factory
part
during
removal.
My
logical
explanation
for
this
is
a
worker
broke
both
at
the
same
time
when
a
screwdriver
or
a
tool
like
that
was
used
to
pry
the
two
parts
apart.
Jessiās
comment
on
this
damage
as
being
a
āfactory
stamping
issueā.
(Jessi
Hawley)
Jessi
remains
adamant
about
this
position
despite
the
clearly
visible
crack
marks
in
the
metal,
the
bare
metal
showing,
and
no
formation
of
rust
that
would
have
occurred
during
the
year
of
owning
a
vehicle.
None
of
this
damage,
with
the
exception
of
the
bumper
making
contact
with
the
bottom
right
corner
of
the
bed,
existed
before
Gerber
took
possession
of
and
worked
on
my
truck.
In
reference
to
the
bumper,
the
installation
and
alignment
was
off.
Now,
when
I
lower
my
tailgate,
it
hits
my
license
plate.
Which,
as
a
result
has
caused
a
chip
in
my
pain
on
my
tailgate.
The
left
middle
sensor
was
installed
incorrectly.
The
lock
cap
for
the
spare
tier
is
now
faded
with
a
thumbprint
shaped
marking.
In
addition
the
exhaust
tips
were
sticking
out
past
the
bumper
about
2.5
to
3
inches
instead
of
being
flush
with
the
bumper.
This
was
relatively
an
easy
fix.
Jessi
did
offer
to
readjust
my
exhaust
tips,
however
I
was
upset
that
I
informed
Jessi
that
I
would
reposition
them
myself.
Due
to
space
limitation
Please
see
yelp
for
the
rest
of
the
poo
review.
I
have
a
lot
more
to
say.
5 people found this review helpful š
