2/5 T 5 months ago on Google • 14 reviews
We
have
visited
Finger
lakes
a
number
of
times
and
enjoyed
it
immensely.
We
normally
visit
the
dinner
buffet
however,
today
we
took
a
friend
to
the
early
Sunday
Buffet
for
his
birthday.
There
was
no
one
in
the
line
when
we
arrived.
We
walked
up
to
the
counter,
and
a
lady
asked
for
our
gaming
cards
to
check
for
any
money
on
the
cards
for
discounts.
As
we
were
checking
in
a
gentleman
and
a
lady
came
in,
and
we
were
asked
to
allow
them
to
be
checked
in
1st
as
they
were
"diamond"
members.
Although,
we
were
already
at
the
counter
and
had
already
began
checking
in
for
the
Buffet,
we
noticed
that
the
lady
had
a
walker
and
sat
down
as
the
man
paid
for
their
meals.
No
problem,
was
a
pleasure
to
let
them
go
ahead
as
it
seemed
the
right
thing
to
do.
After
the
man
left
the
counter,
the
lady
behind
the
counter
resumed
checking
us
in,
which
took
a
few
minutes
for
our
party
of
4.
Other
guests
began
coming
in,
and
there
was
now
a
line
behind
us.
Then
another
couple
arrived,
walked
past
the
others
in
line,
and
again,
the
lady
stopped
checking
us
in
and
said
that
it
was
yet
another
"diamond"
customer
and
we
were
asked
to
stop
our
transactions
at
the
counter
to
allow
them
to
go
ahead
of
us.
Now,
that
makes
2
times
as
we
were
checking
in.
We
were
told
that
"diamond
"
members
have
priority
being
diamond
members.
The
problem
we
have
with
that
is
when
we
arrived,
no
one
was
there.
We
had
already
began
the
process
of
checking
in
(at
the
counter)
when
we
were
stopped
and
asked
to
move
back
and
wait
while
the
1st
"diamond"
couple
arrived
but
then
after
resuming
our
check-in
and
another
"diamond"
couple
arrives,
we're
told
again
to
step
back.
That
was
totally
unfair
to
us
or
anyone
else
that
experienced
that
sort
of
treatment.
If
we
had
not
already
been
at
the
counter
and
were
just
next
in
line,
perhaps
it
could
have
been
understood.
When
we
1st
arrived
and
walked
up
to
the
counter,
there
was
still
nobody
else
in
line.
We
can
understand
that
"diamond
"
members
have
some
sort
of
priority
however,
there
had
been
absolutely
no
one
in
line
at
all
when
we
arrived
and
we
were
handling
our
business
for
4
at
the
counter
and
were
asked
"twice"
to
stop
and
wait
for
2
other
couples
who
arrived
minutes
later,
to
jump
ahead
of
us
at
the
"counter".
Was
NOT
a
good
experience,
was
embarrassing
and
unacceptable.
Waiting
on
a
call
back
from
a
Manager.
I
will
add
that
the
only
pleasant
part
of
this
story
is
good
staff
in
the
dining
area
and
especially
a
waitress
named,
"LU
LU"
that
waited
on
us
at
the
Buffet,
who
was
absolutely
AMAZING!
She
was
extremely
hospitable,
friendly
and
made
us
feel
very
comfortable.
We
really
loved
talking
with
her,
and
she
has
a
beautiful
smile.
She
deserves
a
score
of
10!!
T
:)
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