If your Native , Mexican or don’t look caucasian prepare to pay for a 150.00 deposit fee! Promising a five to ten business day return! In their policy once they charge your card they can not cancelled it. The following morning at breakfast my mother asked others guests if they have been charge the same fee but they were not. I should also mention they were all Caucasian guests and reading previous reviews it’s not the first time it has happened. I don’t recommend staying if that’s how their going to to treat minorities guest. I will keep you updated about the deposit!

The management and staff is enough reasonable n why you shouldn’t stay at this hotel. The night we arrived Tommy was fantastic and that was the only good part about our stay. We stayed overnight and during that time my wife used one washcloth for her makeup and They charged us for it. Out of the 150 we gave them the night before we only got $ 68.59 back and because they said they would have to throw it out. First of all we all know that washcloths are not that much. They will try to get all of the money they can out of you. The front desk management should be fired they made my wife cry and were all around disrespectful. Thanks for ruining our entire stay. If you are contemplating staying at this hotel then don’t. I have received better service at a Motel 6

Booked the motel thru third party. Website did not mention pool was out. Customer service was great. Breakfast was out of potatoes, eggs and milk when we got breakfast. But there were other foods to enjoy. Will definitely come back to stay again.

The room was selected was not the room we got, and they also charge a deposit of $150 in cash as other guests was not charged this fee. Profiling? I think so, then there was a small candy stain on a white towel, and the charged for that!! 6.75 and I didn’t even get to keep the towel! The stain would have definitely came out! Never staying here again Room was not bad Customer service was

The check-in process was great and the lady helping me was professional and kind. The room I paid for was clean but it was not the quality expected Room: I walked to my room I paid for (King size bed) and it looked like someone was already in there. The sheets were not fixed, there was towels on the restroom floor and the T.V. was on. I immediately told the front office lady. She told me she would clean it up. As soon as she seen the room, she stated it would take her more than 45 minutes to clean. Therefore, she ended up giving me another room with full/queen size bed due to no more king size beds available. I don’t mind a different hotel room, however, I prepaid for a king size bed. I understand things happen and rooms are not guaranteed for whatever reason but, in this case, I think it’s reasonable to be charged for a queen/full size pricing, basically an adjustment to the hotel fee instead of a king size room. It was not my fault the room was not ready or “pet-friendly”. Next day: I told the front office about the issue before checking out and a different lady stated there was nothing they can do. I called Expedia to report a complaint. Expedia called the hotel and stated the reason I was given another room was because it was not a pet friendly room. This is where I disagree due to dishonesty. The front receptionist told Expedia I was given a different room because of my pet, however, the issue that I witnessed was the previous room was not clean. Again, the lady who checked me in for my hotel room was well aware I had a pet. I did let the hotel know I was bringing a pet with me before checking in. I did sign papers regarding I would be charged for a pet fee and rules regarding having a pet in the hotel room. So in my opinion, the hotel was well aware I had a pet before given an assigned room. I wish my experience was better. I surely hope your experience is better when staying at this hotel.

The property is clean the staff is nice and the bed is comfortable. But in a king room for 2 people only two washcloths. Then you have to sign a conduct statement! I felt like I was checking into a dorm or something. I guess it is because you can hear every noise from the street and hall so if you want a quite place don't come here. Oh an our first attempt at a room the desk clerk gave us keys to a room already occupied!!!!!!

Great hotel, especially for a small town. Internet and great breakfast included. Room was clean with microwave and fridge. Recommend.

All I can say is Wow! This was the best Best Western hotel we have been at our whole trip. The room was perfect. Everything in good shape, well maintained. Workers knew and did their jobs well. Breakfast was superb. Really awesome experience

Do not stay at this hotel at all no exceptions, DO NOT Stay. . They have bedbugs in their 2 queen bed rooms and management did not want to do anything about the problem or refund deposit or money for our stay at this location. We even had kids in the room in which they got bit to. Do not pay the ridiculous price they have for the rooms either especially for breakfast in the morning. Breakfast female attendant is very RUDE as well. All-around horrible experience ever and we will NEVER be back period. I hope this helps whoever is trying to book a stay at this location !!

We have stayed at many Best Western hotels and this was by far the worst. We spent 4 nights and had 4 rooms in our group. Room keys stopped working every day. Waited 15 minutes for someone to show up at the desk to make new keys. Toilet seat was loose. Terrible housekeeping: K-Cups, coffee cups, towels, shampoo not refreshed daily. Trash cans not emptied. Four outlets don't work. Wi-Fi connection is terrible. We wouldn't stay there again and we are Best Western Platinum members.

The room was clean enough and was ok. The bathroom was fine. Our key stopped working after the first time. They need to hire more people. Some staff are really awesome, but one of the kitchen staff was rude for no apparent reason. The other kitchen member was very respectful. Breakfast is a 1/5. We were there at 7 and they run breakfast 6-10. There was no food hardly at all and it was not great but it’s food. Maintenance was really nice, let us in our room and was there right away. We would not stay at this hotel again. And I would recommend staying somewhere else.

Rooms were clean and checking in was a breeze! Very friendly employees that greet with a smile. Wifi and a variety of tv channels are provided thorough DirecTV. Convenient location (short 2 minute walk to Walmart) and even has an indoor pool. The lobby provides pamphlets on activities and restaurants around the city. I was not able to stay for breakfast hours but the dining area was spacious, neat, and tidy! Extra points for the cute, labeled “MAKEUP” face wash towel.

For the price, I’d expect real scrambled eggs…not microwaveable, individual packaged, folded egg with fake cheese that you warm up in plastic. I was surprised. Even $50/night motels have actual eggs for breakfast. I’m not complaining… but I was VERY surprised and disappointed. The rooms themselves are very nice and everything seemed very clean. I’d stay here again… I just think it’s good to manage expectations.

We are incredibly grateful for the staff here at this location. Chelsea and Dalia kindly mailed our daughter's violin back to us. We left it there and didn't realize it wasn't with us until 4 days after checkout. They saved us quite a bit of money. Their entire staff is kind and attentive. The breakfast was very good. Everything was clean. We are very thankful and will return.

Great, friendly service in a great location. Many things to do and sights to see. Also the complimentary breakfast was wonderful!

The best hotel location we have ever encountered!!!! You could walk to Walmart, McDonald's, restaurants, Target a hundred yards away. Very nice hotel, comfortable beds, Dove toiletries, very clean, friendly staff, quiet, nicely decorated. Breakfast - finally something special. Mexican specialty every day. Excellent juice. They could make regular waffles or strawberry waffles!!! Extraordinary juice and real coffee machine we could choose different coffees or even hot chocolate. For us surprising cutlery dispense. We have never seen it before. A lady who was in charge of the area kept filling missing things, cleaning the floor, tables, getting guests... Amazing service, out of the ordinary Parking - we were always surprised that someone came with a truck and used ALL the parking spaces on one side. It was not just once. Every night. $150 deposit is just too much. We have been on USA roadtrips many times, but the deposit was $0-50. All in all we could not have had a better stay. Thanks to the location close to Mesa Verde, Bisti Badlands, Ah-shi-sle-pah, I am pretty sure we will stay there for future road trips.

I’ve been staying here for years when I’m in Farmington visiting family. However this time around was not good. Usually when we stay two nights here, the house keeping staff cleans our room when we take down the “privacy Please” sign. We’ve never had any issues about this. This time we were not informed that we had to request service one day ahead. I know. All hotel policies are different but the front desk agent did not tell us this. When we arrived from our day out to find that our room wasn’t cleaned, or we didn’t have new towels, or coffee refills for the morning, I was somewhat upset. The General Manager didn’t seem to care and basically told me that I was lying about not being informed about the house keeping policy, then she let her staff yell at me in front of guests trying to check in, she tried to push me aside to check in Other guests waiting without even trying to resolve my issue. Whatever happened to the customer is always right? If you are a best western rewards member, other than receiving points, don’t waste your time. This is a nice hotel at a good location near stores and restaurants but be aware of the staff’s unprofessionalism. We will not return. Oh yeah, if you can’t find parking for your vehicle, because large vehicles with equipment take up 4 or 5 spaces and there’s not enough parking for your vehicle? Better call wal mart who’s parking lot is next door and ask permission to park your car in their lot.

Clean and very spacious rooms, nice pool and hot tub, comfortable beds, tasty breakfast, very courteous and helpful staff. Good thick walls, too, so the whole hotel doesn’t have to hear when the baby cries. No complaints!

We had a fantastic multiday stay when we were in town for a funeral. The rooms are super clean and modern. Breakfast was fantastic each morning, I love that there was the option to add green chilies to your food. Room service has been great and very polite. The pool has a nice temperatures, not too cold not too warm. Beds were nice and clean and comfortable. The hot tub was down unfortunately but it looks like it was undergoing maintenance, so that's totally understandable. I'll definitely stay here again whenever I visit.

The location surprised me as I thought it would be noisy sitting on the main drag in between a Target and Walmart... Nope... Nice, quiet, and cozy. Staff were great and friendly.

Faith and dalia were amazing with accommodating our staff. They ensured that our needs were met.

This hotel is very nice. Clean and well maintained, with friendly staff. Safe area with plenty of nearby restaurants - many within walking distance. A great place to stay when on a family vacation!

My very first time staying in a motel w out my man w me! I was a lil anxious but did it!! We stayed in this same room last time we stayed. Friendly staff-clean-comfortable-spacious-hot breakfast w many items to choose from! Only thing I would recommend is getting a shower hose not just the shower head. Not all handicap ppl can stand to shower and the shower head is a bit high to reach. Other than that r stay here has been great!! 👍👍 I had to come back to Farmington to get an oil change on my truck and met up w my Dad to get my mail on this trip.

Great location. Room clean though I do not like carpet, I think it's probably really dirty. Check-in person was very nice. Lobby nice but they usually are. I got there early & the room was ready so they let me go ahead in. Hallways to rooms smell like old cigarettes, ick. Not the room though. Worst part is the noise from the street. I'd never stay here again unless I could get a room in back. It's absolutely horrendous.