Purchase experience of an anniversary ring for my wife from Kays: From the start and prior to purchasing, the lady did not trust me and would not allow me to hold the ring. I even joked about her not letting me hold the ring. After joking, she still wouldn’t allow me to hold the ring. She was not friendly and was abrasive. However going against my better judgment, the ring best suited my wife’s ring as an accent tracer band, so I went ahead and made the purchase regardless of her attitude. I waited a few weeks after they sent off to resize the ring and went to pick the ring up. The same lady assisted me again with the same short attitude and never once said thank you for the purchase. She handed me the ring and sent me out the door without asking if I wanted to inspect the ring. Well, I decided to inspect the ring regardless and prior to leaving the store. The ring had an obvious visual flaw where a section of diamonds sits lower than the rest and there was hair or fuzz stuck in other prongs. I brought this to the attention of the lady. She said there was nothing she could do due to the fact that my anniversary date was approaching too close and the fix would take too long. At this time, another employee suggested they try to request sending the ring off expedited. She was hesitant about doing so and returned with the answer that I would not be getting the ring back on time and to just wait. I will not be purchasing from Kay again. My wife and our anniversary deserve better than this.

Caedra and Brendan are amazing. Best peacocks I’ve ever met with unmatched customer service. 10/10 recommend to EVERYONE! I will 100% be back to see these beautiful people. Thank y’all so much for all of your help!!

Kyle and Terissa were amazing! They were very helpful to Jason and I, and we will be doing all of our future business with them! They deserve raises and we definitely recommend their services!

Excellent business experience! Mrs. Caedra did a wonderful job with me, helping me find my size and reassuring me on everything when I was super nervous of sending off my ring. They came back beautifully and I will have to come back for the rest of my jewelry purchases! I recommend caedra when choosing your rings, watches and other accessories, she is very friendly and will help you feel better about choosing! Thank you guys again!

My partner and I went in to get my ring finger sized and ended up getting the most friendliest service from Caedra and Kyle. They were super helpful helping me try to find an engagement ring in my style. They were also super helpful in finding something in our price range and gave us great information about engagement rings, wedding bands and the whole process as it’s our first time shopping for engagement rings!

Back on April 18th I purchased a sterling silver chain, the overall experience was great. I gave them a price range and I was fitted with my options. Unfortunately a day later I have a mid life crisis and have to make a return. They were very understaffed and helped with no questions asked. I will be recommending them to my friends.

Caedra and Brendan are the kindest, best sales people I have ever experienced! They made us laugh, feel comfortable to ask questions, and eager to come back! When we buy jewelry from now on, it will always be from them! I told my fiancé that they were so awesome, I was about to apply for a job there! Haha. (Also, Caedra will feel like your second momma) ❤️❤️

The staffs are very helpful specially Caedra and Terissa. They have a vast collection and helped me find the perfect ring I was looking for within my budget. Big thanks to Caedra and Terissa.