4/5 Artie 2 years ago on Google
A
welcome
that
was
worth
a
thousand
words
upon
our
arrival
drums
and
singing
just
warms
your
heart.
From
there
on
it
was
downhill
checkin
took
forever
I
guess
due
to
COVID
measures,
upgraded
our
rooms
upon
arrival
and
that
alone
was
a
mission.
Way
too
many
things
went
wrong
safe
not
working,
internet
not
working,
tv
not
working
no
towels
in
room
and
for
a
supposedly
5
star
hotel
this
should
not
be
the
case.
After
having
a
conversation
with
management
our
stay
dramatically
improved
and
they
waived
a
portion
of
the
bill
and
sent
a
fruit
platter
and
a
wine
which
was
a
nice
touch.
Management
was
understanding
of
our
concerns.
From
then
onwards
staff
paid
more
attention
to
detail.
Cannot
say
this
place
is
5
stars,
maybe
with
a
little
improvement
it
could
be.
Staff
do
their
absolute
best
but
they
seem
overstretched
and
severely
overworked
this
might
be
due
to
COVID
I
don't
know.
Rooms
are
super
spacious
and
mordern,
everyone
is
always
wearing
a
smile
and
willing
to
help.
Food
is
fantastic
myriad
of
worldly
foods
and
delectable
wines
and
drinks.
The
pool
area
is
lovely
especially
for
families.
There
is
an
adults
only
area
which
is
a
bonus
and
they
have
a
baby
sitting
service
winner
if
you
have
kids.
Highlight
for
me
was
the
Lomani
dinner
(probably
not
spelling
that
correctly)
be
sure
to
try
that
out.
The
hotel
is
family
friendly
and
always
have
entertaining
activities
for
young
and
old.
Here
are
some
of
the
people
that
made
our
stay
enjoyable,
Clyde
has
all
the
hallmarks
of
a
great
manager
and
it
was
good
to
see
locals
in
top
tier
positions.Tiki,
Kira
is
the
life
of
the
party
Baby
sitter
Laisa
great
with
kids.
Milo
offered
exceptional
service
at
the
Lomani
dinner.
The
guy
that
played
Santa
is
a
workhorse
such
a
legend.
Will
definitely
be
back
next
Christmas
hopefully
no
hiccups
next
time