1/5 Howard Marc F. 8 months ago on Google
On
the
evening
of
August
8th,
2023,
my
colleagues
and
I
visited
a
local
restaurant
for
a
pleasant
meal.
Regrettably,
upon
arrival,
we
were
met
with
an
inhospitable
greeting
from
the
hostess,
who
happened
to
be
an
individual
of
African
American
descent.
Despite
providing
the
requisite
information
for
our
party,
we
were
directed
to
wait
for
a
table.
Our
wait
time,
unfortunately,
extended
to
nearly
thirty
minutes,
despite
several
unoccupied
tables.
In
addition,
some
of
the
staff
members
appeared
to
be
clearing
tables
before
the
restaurant's
closing
hours,
which
was
frustrating.
Upon
inquiring
about
our
wait
time,
the
hostess
provided
no
clear
response.
Eventually,
we
were
seated,
but
the
servers
scarcely
acknowledged
us
as
they
walked
by
without
a
word.
Fortunately,
a
male
server
of
Asian
ethnicity
eventually
approached
us
and
took
our
order
in
a
courteous
manner.
Regrettably,
the
quality
of
the
food
was
not
up
to
the
usual
standard
we
had
come
to
expect
from
this
restaurant.
The
rice
was
still
watery
and
sticky,
and
the
mussels
were
overcooked
and
not
properly
combined
with
the
sauce
and
other
ingredients.
It
was
as
if
the
cook
had
rushed
the
order
without
any
regard
for
the
food's
quality
being
served.
As
regular
customers,
this
was
disheartening.
Furthermore,
we
were
alarmed
to
observe
that
many
of
the
workers
were
passing
by
our
table
with
frowning
faces,
providing
no
greeting
or
acknowledgment.
We
also
noticed
that
some
of
the
female
food
servers
and
runners
had
long,
artificial
nails,
which
is
a
clear
violation
of
food
safety
regulations.
The
workers
should
have
provided
gloves
to
customers
without
being
asked,
and
the
tables
should
have
been
cleaned
much
more
thoroughly,
including
areas
underneath,
to
ensure
they
were
free
of
any
dirt
or
residual
food.
Overall,
we
believe
that
the
management
of
this
restaurant
should
take
a
more
proactive
approach
to
ensure
their
workers
are
more
welcoming
and
have
better
interpersonal
skills
with
customers.
Additionally,
they
should
ensure
that
they
are
following
all
food
safety
regulations
and
providing
a
high
level
of
customer
service
in
order
to
retain
their
loyal
customers.
3 people found this review helpful 👍