1/5 Monica L. 1 year ago on Google
My
family
and
I,
along
with
my
sister
and
her
partner
booked
2
rooms
for
7
people
to
stay
between
July
16-19.
My
sister
and
her
partner
stayed
in
a
safari
tent.
My
family
stayed
in
a
2
bedroom
chalet.
We
made
sure
to
only
book
accommodations
with
air
conditioning.
Upon
arrival,
the
room
was
not
cooled,
all
windows
were
left
open
and
it
was
about
35
degrees.
The
conditions
at
the
time
of
check
in
were
extremely
hot
in
the
room,
with
a
low
blowing
ac
unit
that
felt
like
a
fan.
By
the
late
evening,
the
room
still
remained
very
hot.
After
speaking
with
the
check
in
desk,
they
lowered
the
room
temperature
but
the
room
always
felt
like
it
was
25
-
27
degrees.
By
the
second
day,
we
left
the
ac
running
while
we
were
out
and
upon
returning,
the
room
was
not
cold
at
all.
By
10pm,
the
chalet
was
extremely
hot
and
unbearable.
By
this
time,
we
had
2
days
of
extreme
heat
in
the
room.
The
camp
grounds
failed
to
properly
maintain
the
AC
unit
and
failed
to
check
it
properly
when
we
had
addressed
the
issues
the
very
first
night.
A
technician
was
only
sent
when
we
pushed
for
the
night
time
front
desk
agent
to
come
and
check
our
room
during
our
second
complaint.
When
they
came,
that’s
when
they
realized
something
was
wrong
with
the
air
conditioning
unit.
A
technician
was
sent
the
next
morning
and
after
the
technician
changed
the
filter,
the
unit
began
to
work
properly
and
was
blowing
cold
air.
We
had
2
days
of
unbearable
heat
because
the
ac
unit
was
not
working
properly.
2
of
my
children
had
heat
exhaustion
because
they
had
to
sleep
in
a
room
that
felt
like
saunas
and
were
not
able
to
sleep
well
because
of
the
extreme
heat.
We
moved
our
children
to
sleep
in
my
sister’s
tent
because
our
chalet
was
so
incredibly
hot.
This
has
left
us
with
a
terrible
experience.
We
paid
a
rate
that
was
more
than
double
than
my
sister’s
safari
tent
and
she
got
a
far
superior
stay
compared
to
us.
We
were
better
off
sleeping
on
the
ground
outside
the
chalet.
The
pool
closes
early
at
8pm
and
the
grocery
store
at
8:30pm.
Overall,
it
was
a
very
disappointing
stay
and
I
do
not
recommended
them
and
would
not
book
with
Hu
again.
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