We came for our appointment for PCR test on July 28 as we were travelling out of the country. When we arrived the technician suggest we return on July 29 Thursday morning at 8:00 am for the test to meet the required deadline for the airline. We arrive at 7:45 wait until they open, call the lady the answer tells us they can’t see us. Bad communication. I would not recommend this place for PCR testing if you are travelling.

I’m never coming back here again. For one it took forever for them to see me. Which I understand y’all are short staffed. When I got to the room I explained my reasoning for coming in and they had me do two tests and urine. Once I did the test the physician was confused on what I gave and she didn’t explain properly what was happening and the tests that they are going to do. They shouldn’t even call themselves a urgent care ladies I recommend if you can’t see your ob gyn don’t come here. Go somewhere else because they don’t care. Once I told them I was getting ready to leave the receptionist and the lady that does the testing calm me down and told me my test results. But the other lady; “the doctor” she is horrible and should work somewhere else. If you not going to care about the patients you taking care of find another job that caters to what you went to college for.

Left the facility in tears. Went there for questionable something in my eye. Had filled out all information on line so what I needed to be seen for was already in the system. At checkin the receptionist ask what I was being seen for so I told her and she told me that the meds to numb and dilate eyes were expired so they could not be able to check my eyes and no one tried to get hold of me before my appointment to cancel and what kinda health place allows meds expire and not have Stock to replace it (poor office Management). I ask if someone could just check my eye to see if anything was their. Waited in exam room for lil while. So when the np came in she told me about not having the meds to dilate and numb my eyes she also said she could only look into my eye the same as I did (how rude). She looked with light she said eye was red and swollen. Well I had been trying to get out anything that was in my eye. She gave me a couple of things it could be but didn’t give diagnosis. She was going to write me a prescription. How can she write a prescription with no diagnosis only said what it could be. I told her in a calm voice that this was a waste of time. I did not take the prescription and left upset. I would not advise anyone to go to this place for any type of care.

The front desk receptionist was somewhat rude. I've visited hospitals, urgent cares, Pharmacist and doctors appointments many times. All have assisted with calling the insurance company to inquire about coverage. She said "she don't call companies!" Her disposition was a bit stern, rude and unprofessional. Once I got confirmation of coverage I asked her what I needed to do next and she looked at me as if I asked an unsettling question. She made the visit very unpleasant. No wonder the lady that came in after us was very upset with the service she received from this urgent care. Although I didn't agree with the lady's tactics I understood her frustration. The other staff were very friendly and nice.

Total waste of time! I could have stayed at home and took my own Tylenol! Offered no advice on getting my issue resolved other than to go and sit in the hospital emergency room and be treated there. No blood work, no shots, no prescription offered, just nothing. Why are you there? I see no purpose! Never visiting another urgent care again, just go straight to the hospital....to avoid getting billed for nothing! They should have a sign that says WELCOME TO URGENT CARE where NONE of your URGENT NEEDS WILL BE MET! 😑👎🏽👎🏽👎🏽👎🏽

OMG, why does it say URGENT CARE when you can't get any care. It should be posted by appointment only. Who know when and urgent situation is going to happen when you need help you need it then not make an appointment. Oh and the staff is RUDE!!!!! I have read some of the other reviews and you all should be tired of apologizing for bad service every review I read is an apology for something that's happened within your facility if you keep apologizing then maybe you need to revamp on your staff. No I will not be emailing anybody to get any further communication going you need to check on your staff after all of these reviews you still asking people to email you and tell you what's going on, they telling you what's going on right here in the comments, so why would I email you. Guess what I'm not going to do is come back and anybody else that I can tell they won't be coming there either.

This place is good if there is absolutely no where else for you to go. My son’s visit was rushed and half done. No real examination to determine the reason behind his cough. I took him his pediatrician when they opened the next day and received the medication he needed.

Took my son the other day. When the woman who was checking us in asked reason for visit we said covid testing & consult with a doctor she looked at us, not with empathy but like we were crazy. She decided to have a side conversation in front of us asking if we could leave because she didn't want us there. The woman she spoke with said, "no, you cannot turn them away, they still have to be seen". This was so unprofessional. Then the nurse that came to see us never checked his ears or anything just asked his symptoms said there was nothing she could do but sent us home. His temp was 103° in office. They never even got him motrin or Tylenol to bring down the fever. Worst experience at an urgent care ever. Didn't even receive discharge papers or anything. They were too worried about getting us out of the building & rushing the visit. Please don't leave your health in this locations hands. Go to a better one.

Poor medically trained staff. They Wanted to force my son to wear a mask while he was already having hard time breathing. Staff refused to provide any accommodations. Supervisor a non medical person, was unable to comprehend the nonsensical idea to put a face mask on a child already having hard time with oxygen. Got care somewhere more friendly to humans.

I took my son yesterday to check for a possible ear infection because he was complaining of ear pain. The doctor or nurse practitioner checked his ears and told me they were fine and to follow up with his PCP if any other symptoms arise. When she came back in with our paperwork to leave, I even asked her again if his ears looked okay and she again said yes. In the parking lot, I contacted my child’s PCP to see if they could fit us in that same day. Luckily they could squeeze us in if we arrived within the next 20 mins. We were seen and come to find out, my son had an ear infection in not one, but both ears. Needless to say, I won’t be back.

Been here a few times and only once been properly diagnosed. I expressed to the nurse practitioner my symptoms and health history but she proceeded to state I had a virus like the last couple times. Unfortunately these misdiagnoses has required to follow up with other doctors and rack up unnecessary bills. 10 out 10 do not recommend.

I took 3 of my daughters to get treated for there illness and only got 1 token care of Now it’s the next morning and I’m sitting in the er because that didn’t prescribe my child w the antibiotics that they needed

I went into Mercy urgent care on North Lindbergh I needed to see a doctor, but it wasn’t necessary to go to the emergency room. I got signed in was immediately taken to a room where the staff came and took care of me. Everyone was professional, pleasant and compassionate. I highly recommend this facility.

Took wonderful care of our daughter Gracie when she had a cough due to allergies and an ear infection. Quick and friendly service and very knowledgeable. In and out. They are fantastic.

The staff asked maybe two questions. They took my vitals then listened to me breathe. They asked no further questions after that, provided no follow-up care. The team did not go over my diagnosis. They simply gave me discharge paperwork and told me to get over the counter. There was no empathy or trying to get to know your patient. Patient relationships should be your first priority. 1/5. This is extremely sad for those patients who already have anxiety going to the doctor. I felt worse than when I got there.

I liked being able to schedule my appointment time, register quickly online, and the professionalism of all of those with whom I came in contact. The doctor was knowledgeable, he listened intently to what I said, and he had a very pleasant attitude. He also made sure I understood the information he shared with me.

I checked in online at 10am for a a 6pm time. I got a text a 530pm that they were almost ready to see me. I was 3 min early for my appointment and they informed me they wouldn’t be ready for me until 7pm. I waited all freaking day for my 6pm appointment for you guys to still be an hour behind. The entire idea behind having an appointment is so we do not have to sit in the office around all the sick people. Ridiculous!

I had a virtual appointment. It was scheduled for 5 PM and started 20~ minutes early, catching me off guard. When reading my list of prescriptions, the practitioner asked me "You're on X medicine AND Y medicine?" as if I wasn't capable of picking up on the condescending tone of her voice. Despite repeatedly describing symptoms I experienced a few months ago due to dental issues I'm having and the need for some type of antibiotic, I was repeatedly told it was probably viral and dismissed. I had to repeat that I had a sore throat three times. Not a pleasant experience and especially not for the price I paid to be seen for 10 minutes.

Friendly, helpful staff. They were very patient and it didn't take as long to be seen, treated, and on my way. Jessica, the NP, who also manages the office was great! Very thorough and kind. Thanks!

I have had the best and most pleasant health care service in one week. I was waited on immediately, the most professional staff I have seen in ages. I was not kept there for hours. Very clean facility. It was wonderful.

My experience was great staff was very professional and the Practioner who saw me was very good. Very impressed with the cleanliness.

Horrible experience the doctor there don’t care about her patients . She don’t take her job serious . She need to be fired . Beside the doctor being so horrible . Everybody else was great & wanted to help .

I took my daughter here yesterday and the nurse practitioner says oh I see where she look like she have strep throat and they told me she had a fever. The practitioner still sent usout the door with no proper medication for her systems. No medication at all to be exact. She said that they are waited on the test results to come back. It would take more then one day. Honestly I feel like it's some type of racism going on with that practitioner. My daughter is barely even drinking anything we are now headed to the emergency room but all this could have been prevented if she would have just gave her the proper medicine for her symptoms. I will not recommend anyone go here. The rest of the staff is nice and sweet even the nurse is sweet but the practitioner NO. I won't bring my child here.

I wish I had the option to leave no stars. I visited this office on 06-23-2023 and the front desk receptionist were so freaking rude, because I asked for a more legible consent form that I had to sign. The NP was ill and coughing really bad, she had on a mask, and she was actually the only respectable person there. The Dr. I feel was just there to receice a pay check. I know that the front desk clerk intentionally stuck the ear cleaning tube further in my ear than she was supposed to. I literally had to nudge her, due to the pain. Cleaning your ears is pressure, not pain. I definitely will not be returning to that location. Also, know the difference when billing patients, for emergency room visits vs. urgent care visits.

This is not a place to go went in today thought I still had pneumonia they did a X-ray but no Covid nor flu test I get home my son was rushed to the icu with the flu so that’s wat I have The last time I went on the 8 of Jan they did a COVID and flu no X-ray but gave me prednisone had my height weight wrong didn’t check for a fever nor blood pressure I asked the lady she said o they probably got it off the last paper how I haven’t been there in a year somebody need to check them the will get someone killed

It kind of defeats the purpose of urgent care if you need to have an appointment. I was told to come back in an hour even though I was visibly in pain. The woman at the front desk was rude, dismissive and lacked empathy.

My daughter went here on a Monday to get an examination because she had Cold Flu like symptoms. They only tested her for Covid and sent her home. I took her back yesterday and they finally tested her for the flu. The front desk clerk was very unprofessional and mean. She actually did not want to check us in. Needless to say, I will never go back again. This place has gone down since they moved from Dunn Rd.

My visit was for a sinus infection which Dr confirmed. She prescribed prednisone. I told Dr I've never been prescribed prednisone for sinus infection. I asked about an antibiotic & she said no prednisone will take care of it. The med temporarily helped my throat to stop hurting from inflammation for 3 days & now it's back hurting, coughing never stopped, now voice is gone, coughing more & mucus still yellow & green, which never went away. Can't sleep @ night due to constant cough. Will return tomorrow with an update & hope I'm not charged again for having to return due to med not working!

They were friendly, helpful and quick. I was in and out. I am a veteran and there in network with the VA. I paid nothing and they made sure I had the info to get my prescription filled. If I ever need urgent services again I'll be going there.