Bought out by USA vien clinics, they have destroyed three local offices in Texas including the one in Flowermound. I spent six hrs waiting for a service I had scheduled a month and a half in advance due to their buy out. The Dr. And staff are great but wont be there much longer due to this company's poor transition and lack of caring for patients.

I showed up for my scheduled appointment but doors were all shut! Could only get in touch with someone at their call center who was not very helpful with rescheduling or anything for that matter! I needed to get my veins taken care of so ended up going to the vein clinic of Dallas just down the street. So far it's been great - the doctor is excellent and he has wonderful staff.

The operators who run the main number for all the clinics need better training. They drop calls when transferring, when you finally get to a department (billing or scheduling) it’s still not a local clinic. They scheduling person didn’t know answers to basic questions and then told me my dr left the practice and needed to reschedule my appointment. I was the one who called and it was just a couple days before my appointment so when were they going to tell me? The billing person said they couldn’t give me an estimate of cost for my visit when I’ve gotten that multiple times before. The lack of professionalism is sad and at the clinic it’s not that much better.

Please do not obtain any types of services at Vein Clinics of America (VCA). Their quality of care and patient safety are beyond lacking. I assisted my mother in setting up treatment for her varicose/spider veins. The 1st appointment was amazing, the physician reviewed everything with us, and we took home a plan of care. The following 2 appointments were conducted by the physician, who has since departed the clinic and no longer works with VCA. At this point, my mother’s treatment became inappropriate and borderline dangerous. She attended her next appointment with a Nurse Practitioner (NP) who was in a rush and could not be bothered with any questions. The next appointment was conducted by a different NP, who upon examining my mother’s legs advised the other clinical staff in a hushed tone (that we could hear) that the prior NP had not completed my mom’s procedure correctly and didn’t close her veins. At this point, the medical portion of our treatment plan had been completed. The next phase was cosmetic to address her spider veins. She paid for a bundle of spider vein treatments; per the NP she would need more than one treatment on both legs, the bundle covered 4 sessions for $599. The 1st treatment was conducted on the leg that was in the “better” and was painful but tolerable. The 2nd treatment was conducted on the leg that was “worse” and was excruciatingly painful. My mom advised them more than once that the procedure was very painful, and she couldn’t take the pain, the staff told her that there was nothing they could do (essentially too bad- it’s this or nothing). Upon the completion of treatment, my mom was in tears from the pain. The staff didn’t ask if she was okay, didn’t bother helping her, and allowed her to get in the car to drive herself home while she was crying and in excruciating pain. My mom called me from the car crying and I requested she pull over, so I could pick her up because I was scared that she was going to have an accident. I called the clinic upset and was greeted by the corporate number who advised me that I could not speak directly to the clinic. The rep advised he would open a ticket and a manager would call me back; I never heard back from them. We then received a call from a scheduling rep advising that the Southlake location was closing, and we could no longer be seen there. We scheduled the next appointment at the Hulen location. That appointment was today 12/1, we sat in the waiting room for 2 hours before being called back. When I got up to inquire about the delay, the nurse advised that they were short staffed and out of needles, so one of the employees had to go get more needles from another clinic. After waiting 2 hours, the doctor examined my mom for 5 minutes and told her she didn’t need anything else, we were both speechless. We expressed concern and advised him that we felt treatment had not been completed. He told us that we could use google to find the initial doctor who completed my mother’s treatment and follow-up with him wherever he went since he is no longer with VCA. It was very clear the physician didn’t want to continue my mother’s treatment since he isn’t the one who initiated it, I know it’s a liability concern on his part. My hope was that he would have done what was right by the patient (my mother) instead of worrying about his medical liability. At this point, my mother paid for 4 treatments and only received 2, so the clinic owes her a refund. I called corporate again today and was told another ticket would have to opened if I wanted to speak to a manager; I have not heard back. If I don’t hear back from them, I will be filing a complaint with the Texas Department of Insurance and the Health and Human Services Commission for inappropriate quality of care and patient safety. Please find a different family and doctor who cares about their patients.

DO NOT go here. Period. I've had 2 treatments with not so good results. Staff and nurses are nice, but since the company USA has taken over its impossible to get appointments or refunds for prepaid sessions. Find another reputable company to treat veins. Very frustrating!

Very friendly, and prompt. The facility was clean and friendly, the procedure was quick, minimal pain (needle stick was the worst part and that wasn’t much).Dr. Hagman knows his stuff - I felt at ease the entire time.

I was really nervous when I went in for my first procedure! Dr. Hagman, his assistant, and nurses as well the staff were professional and made me feel so comfortable. I did not experience any pain and would recommend them to any and everyone I know. Thank you for this painless experience!

I only had my initial consultation so I can’t comment on any procedures. The staff (admin, nurse/medical assistant and PA) were all nice, professional and informative. I left feeling like I understood all my options and how to manage my veins until I have them treated and for minimize them for the future.

Magdala was helpful, knowledgeable and flexible with scheduling. Rachel was informative and very clear on how procedures and processes go. She even gave preventative education — above and beyond care. The front desk receptionist/aid was personable and made things very comfortable giving me a snazzy pair of blue paper shorts! :) The lady that helped with my billing and checking out — was very knowledgeable about insurance and explained the codes. She wanted me to know in advance what sort of financial commitment that I’d be making and how much I would need at each appointment. My experience was more than pleasant. I also noticed that have water in the waiting room and the facility was very well kept — I’m a sticker for cleanliness. I recommend this team to all women and now that I know one out of three women have vein disease, I highly recommend it!

They make you feel welcome and comfortable. I have gone in several times. They are always friendly and helpful. The procedures are practically painless and don't take long at all. I love the girls who work there. They are talented, professional and put you at ease. I highly recommend the Flower Mound Vein Clinics of American. Great place!