1/5 SCW D. 1 year ago on Google
I
bought
a
pair
glasses
from
the
Folsom
store,
and
at
the
time
of
purchase,
they
informed
me
that
I
had
a
warranty
for
free
replacements.
Sometime
later
my
glasses,
we're
scratched,
and
I
inquired
in
regards
to
the
warranty
and
what
I
should
do.
The
lady
said
there
was
no
warranty
and
there's
no
free
replacements.
I
informed
her
this
is
not
what
I
was
told.
She
said
there's
nothing
that
she
could
do.
So
I
went
onto
the
Target
website
to
fill
out
a
store
experience
form
on
a
link.
I
then
later
received
an
email
with
a
link
to
file
a
claim.
I
use
the
link
and
was
sent
an
email
by
LensCrafters.
They
said
that
they
have
nothing
to
do
with
target
optical
and
they
would
try
to
reach
out
to
the
store
manager
to
help.
Today
I
received
an
email
from
LensCrafters
with
the
following
statement
from
the
regional
manager
of
Target,
Danielle.
"Hi,
Please
close
the
loop
with
this
guest.
This
is
a
guest
that
has
a
history
with
consistent
issues
(all
notes
in
his
file)
and
how
he
communicates
with
the
team
is
hostile.
He
had
two
remakes
due
to
him
not
understanding
his
rx.
He
did
not
redeem
the
WFPP
previously.
Appreciate
it
and
thank
you,
Danielle"
All
the
statements
in
this
message
were
lies.
I
did
not
mistake
my
RX
and
did
not
have
them
remade.
I
had
my
lenses
replaced
under
the
warranty
for
free
because
they
were
scratched.
The
store
manager
wouldn't
even
speak
to
me
because
they
said
the
optical
dept
was
separate
from
Target.
I
am
not
a
hostile
person.
I
do
not
have
a
criminal
record
and
I
take
great
offense
to
this
statement
from
Target's
regional
manager.
Very
unprofessional
and
I
am
still
waiting
on
a
resolution
to
this
problem.
They
have
lost
customers
for
life.
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