The location is fine, and the staff are friendly, but this place is very badly managed. I booked a table for 5.30pm and was quickly seated and had a drink delivered 10 mins later. At the point that my drink arrived, I ordered my food. 1 hour later I had not received my food, nor an update or apology from the staff. I decided to leave at 6.40 and ended up buying a sandwich from the nearby garage due to time constraints. I won't be returning here for food again, it's not worth the hassle.

Ordered sausage and mash. That's the burnt sausage they cooked for my daughter. I tried to ask for another one but not a person available. Not a expensive place. But service and food was awful

Stopped off for breakfast on way to Southampton. Excellent choice of food at a really good price. Eat as much as you want. Would definitely use again.

We booked a table for 7pm for 8 of us including 2 children. When we sat down the Manager told us that food may be a little longer as they had just had large group order food. Not too much of a problem for us, so we ordered our drinks. 3/4 of the drinks came out, the waitress took our order but the rest took ages to come out. Our starters came out an hour later. Once we'd finished our starters no one came to collect our plates. And over an hour passed and still no mains arrived. We hadn't seen our waitress since she brought our drinks out. Eventually our mains came out. I told the waitress that our plates hadn't been cleared. She went back to get a tray and move the plates off the table then she gave us our mains. She nearly dropped our mains in her haste to clear plates and give us our food. To be clear I don't blame her at all, it was her first shift and clearly management are not scheduling enough staff. The food was was disappointing to say the least - my food was barely warm, my niece's chicken was rock solid. My mother in laws chips were cold. Other family members food wasn't hot. Also by this time we weren't particularly hungry as we had waited so long since our starters for our mains we didn't enjoy our meals. I feel the food was left waiting for ages before it was brought out which was why it was cold. By this time it was getting late and the kids were getting tired so we didn't order dessert God knows how long we would have waited. Other diners who has ordered their food left before the food came out. We raised our concerns with the manager and raised our concerns that they needed an additional member of staff. He gave us a discount on our food but we will not be back. I don't blame the staff they are doing the best they can with limited resources. TableTable this is not good enough. You lost money because of poor service the manager gave us a discount. You lost money because we didn't order dessert due to the wait time on food. You lost repeat custom we will never return here. You lost Premier Inn money because we will never stay at this Premier Inn. You will lose money due to word of mouth and our friends and family won't visit here. It is very shortsighted to not schedule enough staff to give your customers good customer service. It isn't fair that your staff have to take criticism from your customers for what is out of their control. We felt so sorry for her. We visit your Bournemouth branch regularly and our experience couldn't be any more different so clearly you can give good customer service.

Great food and amazing staff. The staff at this place should be given a pay rise for being so good...👍

I would advise you to book especially if you go on the weekend. Had a really good breakfast which is a buffet style breakfast. Lots of options including fruit, cereal, pancakes, toast, and cooked English breakfast. Asked about allergies and after mentioning my gluten allergy was given the allergy book to look at what I could and couldn't eat. A wide selection of Gluten free and offered to cook it fresh as well. Only reason for not getting a full 5 stars is the staff looked rushed and understaffed, but they did do an excellent job.

It was actually very nice, didn't think we would get many roast potatoes so ordered more, we had loads and they were well nice. Beef abit chewy but would definitely go again.

A lovely place which seated a large table nicely. Didn't ask for a pre order so had to wait a while for our food, and when we got it, it was a little warm, not hot. But tasted really good. Service was amazing and very attentive. Would defo go back but maybe with less people.

Had a meal last night with hubby Waited ages to be sat down. After sitting down for a few minutes we were moved to another table. We were. told that someone would be with us. Advantually someone came to take our order. The poor girl serving us was her first shift ( wonder why she wasn't with someone) When are food came the chips were cold. We were given another portion of chips but this was after we had finished the rest of our meal. I'm not blaming staff there, obviously doing their best, but maybe more support is required.

Always polite.try to do their best when busy. Food has been enjoyable .we eat there every Sunday. If.a problem they're only too happy to put it right. They do their best when very busy and little staff on sometimes.we like it there .lots of room always clean. Not had breakfast there

6.15pm booking on a Saturday night, table of 4. We phoned ahead about 10 minutes earlier, because the place we were going to had a maintainence problem, so it closed. They had plenty of space, so we got a table and got there at 6.10pm. Very friendly front of house staff member showed us to our table and took our drinks order, and then a very lovely waitress took our food order, all around 6.20pm. It was a long wait for food, and we didn't have any update on how long it would be - not to the fault of the staff, the 4 people we saw on duty were all rushed off their feet and were very polite to us at every interaction. But we could tell all the tables around us were also waiting on food. We finally got our food at 7.20pm, a whole hour later. Food was lovely, albeit my chips were cold. But everything else was delicious. My parents had the fish and chips, and it was a very decent portion, a huge piece of lovely fish. So, can't fault the food. Though we did get our food earlier than another table we overheard complaining they'd been waiting over an hour and a bit for theirs. Not sure why we got ours first, but hey ho. It was just a case of waiting a very long while. But like I say, very lovely staff doing the best they can, while I assume being understaffed in the kitchen, maybe? The actual restaurant was hardly packed out either, one side being completely empty. Almost as if they are running low on staff, so they can't run at full capacity. I think a lot of companies are suffering at the moment, though, so no complaints from me, just the way things are for some places at the moment. Anyway, long rant over. But yes, very long wait, however majority of the meal was wonderful, staff were very polite and friendly, and restaurant and facilities clean. Also, remember to register your number plate when you get into the restaurant, to receive the 3 hours of free parking.

First evening there was fine. Second evening I went in it was very quiet, but they couldn't fit me in for a meal at any point that evening. Went back 1.5 hrs later and the place just as quiet. Very poor to be turned away when there was obviously so much space. Won't be returning. Picture of empty bar area....but still not allowed to order food!