Let me start by saying, this is the worst experience I have ever had with a medical team. Justin (red beard and hair) was the only person who seemed to care about my child. We were sent to the closest ER that worked with pediatrics. We got there waited like 45 minutes after we were in a room. We were told that the ENT and GI doctors refused to do the surgery because it was a child. We were also told that there was no on within a 60 mile radius that would complete the emergency surgery because she was a child. And then we were TOLD that we should have known that coming here…. So if you saw me come on with a child, knew the problem why wouldn’t you turn us away instead of having us waste precious time and money to ultimately be told we have to go to Children’s Hospital in Denver. It felt like no one cared or even wanted to help my daughter. The doctors bedside manner was awful, the nurses were extremely rude, and the discharge paperwork that I had to wait over 30 minutes for wasn’t even looked at by Children’s Hospital. We were just a number and money to collect is what it felt like. My daughter was scared the way it was and the way we were treated was not acceptable. I will never come back to you guys, I will never recommend you guys, and I am appalled that I will even have to pay money due to the fact nothing was done. Awful experience. Awful situation.

I was more than pleased with my treatment at this hospital. They were superb in every way! The doctors, nurses and all the assisting staff were exceptional. The facility was nice, clean and well organized. My experience was excellent in every way. The only thing I would alter would be the decor of the room: the color was very calming and lovely, but the photo on the wall could have been much larger.

I had the gastric bypass and it went absolutely great. The staff and nurses were so helpful, attentive, knowledgeable, and caring. They were there as soon as you needed them, and just the kindness was absolutely amazing. I strongly recommend this hospital to my family, children, friends, and loved ones.

Excellent hospital. Security, admissions and nurses were so pleasant and friendly. Very caring and efficient nurses. Doctor was very helpful and attentive. Ultrasound administered soon after arrival. Radiology results came in very good time Appreciated care by all. Clean hospital and pleasant, peaceful emergency department.

Not a place to go especially when you have a child with health issues because they have no idea what they're doing and send you away with no answers. I should've known not to take her here because once again I have to take my child elsewhere to make sure she's ok. This has happened before to where I took her in a few times and was told my child had a virus when she had pneumonia. I had to find out she had pneumonia by a walk-in clinic and when that Dr asked me to rush her back to the hospital because of what they heard I'm her lungs the Dr at this hospital still didn't want to help my child.

The nurses and staff at the ER were fantastic. I came in by ambulance with a head injury and was treated like a member of their family. A very scary situation was made much less so thanks to the care I received.

If you have to be in a hospital in CO, pray it's Uchealth! These folks are amazing; especially kind and caring. And I never had to wait more than a few minutes when I had to ring for attention. And the food is great, seriously.

They were prompt with their services and attended all the needs that I was expressing and fulfilled getting me back to a healthy shape and was able to leave confident knowing I had the care given to me that was heartfelt and compassion filled. So, I want to say thank you to the UC healthcare emergency room staff at Poudre valley hospital.

Worst experience I’ve had. Nurse wouldn’t explain anything to me. Left me in a room for 4 hours before she came and told me anything. I was in a tremendous amount of pain from my multiple roll over accident and the guy named John asked if I could raise my arm and I did. Then said “good” then he walked out with no other treatment or questions about pain. I was locked in a mental health room with no explanation to what was going on, what the rules were and nothing else. Most help I got was from security. Worst experience I’ve ever had in a hospital. Y’all clearly don’t care about mental health or trying to make people comfortable through one of their hardest times in their life. Two thumbs down, 0 out of 5 stars. A little compassion goes a long way, and y’all showed me zero compassion after I had the worst night of my life. Thanks for nothing.

ER visit on 9/29 took X-ray of my hand. They said it wasn’t broken. I went to OCR and 3 doctors have seen the original X-rays. They are shocked PVH didn’t see the CLEARLY broken bone. I just had Surgery at OCR with 3 external pins and will be in a cast. I don’t understand how the ER could be that incompetent. Now i have a bill they want me to pay that I believe I shouldn’t have to for their misdiagnosis.

Great experience. I was seen right away (and my issue wasn’t immediately life-threatening), and they quickly got to running tests/doing imaging to get to the bottom of the problem. Everyone I interacted with was kind, patient, and attentive. I came out with some answers, a follow-up, and a script that gave me some relief. Good people all around. ❤️

I was seen by Dr.Cook presenting with severe allergies. He referred me to a Dr. Hyde of the Alpine Medical Group of Ft. Collins. The Alpine Medical Group refused to schedule because they do not accept Wyoming Medicaid and referred to a Dr. Silver of the Ivinson Medical Group in Cheyenne. However they refused to schedule because they bever recieved a referral from the Alpine Medical Group. The Alpine Medical Group never notified me of their policy that they have a policy thay they must see a patient before referral. I waited more than a week before learning the Alpine Group/ Dr Hyde had made this decision without notifying me. My emergency has remained unabated Do no use UC Health for any medical condition. Do not use ER physician, Dr Cook or Dr.Hyde of the Alpine Medical Group. All charges related to my ER visit are hearby refused! I will anticipate the coming litigation and continue to publicize my complaints on all forums and thruout the internet environment. Sincerely, John Bolen November 25, 2023

It almost requires two reviews. Different areas require different responses. I'll start with the wonderful. The actual ER is filled with doctors and nurses who are kind, considerate and efficient. I was extremely impressed with the actual care I received. I can't express enough how awesome they were. The check-in and security however, that's a whole different story. Walking in, you reach a security checkpoint with a detector and guard. As you're standing there in pain, the guard takes his sweet time going through your purse. No sense of urgency for your discomfort. Then moving on to the check in lady. She demands your social security number be said aloud. When you question the safety of this, she gets snarky. She tells you there is no one in earshot, when in actuality there is someone sitting a few feet to your left and someone behind you. To even imply that this is safe is completely naive and ridiculous! The fact that this area isn't even remotely safe is proven by the need of being searched before I can enter and is compounded by the fact that upon leaving, my truck was stolen right in front of the security office where seven guards were sitting and doing nothing! My husband parked right in front of the security office to pick me up and walked in and 58 seconds later, our truck was stolen with our dog in it. I went to the security desk to ask if they checked video or if one of the multiple guards in the office did because my truck was stolen with my dog in it. The guard looked at me like I had three heads! They tapped the office window and a guard came out and when I told her, she looked at me the same way! She went back in and found the video and then helped and was great from that point. We called the police and they put out a bolo and the guard gave them the footage. After the police left, I was working on getting transportation when the same guard came out with a man who might have been their boss? He was out of uniform and only wore a badge. They wanted to know what my plan was. Am I getting a ride? I explained that I was on the phone working on it. They made me feel as if I should just move along! Finally someone from the ER, Maggie came out and offered a Lyft for us. She said it was the least they could do. She was kind and caring. I leave you with this... How is it safe to broadcast your social in public? Why is going through my purse more important than my pain I want to be seen for? How in the world does a big red truck get stolen in FRONT of a SECURITY OFFICE WINDOW???? The departments surrounding the ER are extremely problematic, but the ER itself is amazing. The only reason I gave a two is for the care of the actual ER. The rest is a joke and risk of safety.

I had gone there because I had severe pain in my abdomen in the morning and the staff was nice enough but it felt as though they brushed me and my symptoms off because I was a young female. The doctors had discharged me after they had belief I had an early onset of appendicitis. Once the surgeon said it’s commonly mistaken as ruptured cysts on the ovaries in young females, everything was said to be fine even after two MDs and the lab work showed I had the beginning stages of appendicitis. They did not do anything further to help even though the report shows “critical findings” in other concerning areas and said to come back if it got worse. They dismissed me without prescribing anything even after they had said they were going to admit me to give me antibiotics for a few days to see if I got better if I decided not to go the surgery route. The surgeon who talked to me did not take me seriously whatsoever.

This was the best experience I’ve had at a hospital! All of the staff members, including the front security, were courteous, respectful, and empathetic. The care they have for their patients is evident as they truly listen to your needs and respond accordingly. Keep up the great work!

THE cleanest hospitals I have ever visited. Tiffany was the most friendly and professional employee. Exceptional customer service. Overall five star hospital.