1/5 Carito L. 3 years ago on Google
This
office
is
a
mess!
First
appointment
was
during
the
beginning
of
COVID,
but
being
a
new
patient
with
Medicaid
you
need
to
see
the
PCP
for
the
first
time
especially
if
you
need
referrals.
The
office
left
me
a
message
the
day
of
the
appointment
around
10AM-they
said
it
was
going
to
be
a
phone
appointment
(?)
don't
come
to
the
office.
I
called
back
for
2
hrs
no
one
answered
the
phone
neither
returned
multiple
messages.
Finally
the
Dr.
Marcu
tells
me
that
was
a
mistake.
They
scheduled
for
2
weeks.
appointment
day
comes
and
AGAIN,
the
same
day,
they
call
to
say
it
isn't
in
person.
Finally,
we
see
the
dr.
and
I
asked
for
the
referrals
we
requested
2
weeks
ago.
Dr.
gives
excuses
for
the
employees
(you
see,
that
shows
a
problem).
A
medical
referral
for
a
person
with
disabilities
is
a
necessity
and
it's
extremely
important.
I
had
to
go
to
the
office
to
pick
it
up
because
no
one
ever
called
me.
Now
I
need
another
referral
for
an
appt
with
a
neurologist
on
December.
I
started
calling
on
10/01,
10/02,
I
showed
up-the
girl
wasn't
there
that
day,
I
left
a
message
with
a
co-worker,
kept
calling
leaving
messages
for
a
month.
Today
is
11/20
and
no
one
has
called
me
back,
no
referral.
The
people
that
pick
up
the
phone
for
appointments
aren't
in
the
office,
so
they
can't
help
you
either.
This
is
the
worst
practice
ever!
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