For the love of God. FIX. YOUR. PHONES. Out of probably 15 times (at all different times of day) I've called I've only gotten through once. The phone indefinitely rings, it gives a busy signal and immediately hangs up, @+and if you finally get through to the "press 1, press 2" section it doesn't work and will just stay stagnant even after pressing the correct number. It is incredibly frustrating because there is no other way to get in contact with the clinic. I have been trying to make an appointment for weeks and just can't. I mean, everyone is great when I finally get there but the process of communicating and booking appointments is less than 1 star. Please fix it!! Edited to add: Also, so does no one who is a spouse/not in the actual military have a job? Why on earth is the latest possible appointment 3pm? Absolutely asinine. I have a job. Lots of people have jobs. What is the logic behind closing at exactly 3pm? I would love to hear it. I know it's the government and it's against the law for things to make sense. But wow.

Impossible to get a hold of. Just terrible and I had my fair share of Air Force clinic; this is without a doubt the worst clinic ever. First of, it is impossible to get a hold of them over the phone. When I first got here and my sponsor was showing me around the base, he told me "Here is the clinic, don't bother trying to go there, it is terrible and hard to get an appointment". I took this comment with some doubt at first, thinking it was just another disgruntled Airman. I was wrong. He was right. It is close to impossible to get a human on the other line. I just wanted to set up a quick little appointment. Secondly, I appreciate the elderly retired people for their previous service; but all the places I have been stationed at has a Active Duty/In Uniform priority service. McChord Clinic does not have this, and unfortunately you're gonna have to wait in line to 15 retirees and their dependent. Are the Airman and NCO just afraid to have the Active Duty/In Uniform have priority over the retiree? Active duty has a job to do and we have little time to go to appointment, they should know this. I shouldn't have to wait legit two to three hours to be seen after checking in for an appointment that I scheduled over three weeks ago..

This is about family medicine... The Doctors there don't care to listen to you they just say whats their opinion and not even try to compromise with you about your care. Everyone knows their own body and what works best for them. For a new person to come and be very adamant about how they feel you should be treated is just wrong on so may different levels. Yes you're a doctor so let's come up with a treatment plan best for me together. Not whats best for you in your opinion. If I could give ZERO stars I would.

If this clinic represents what tricare prime treatment and accessibility is like, then switching to tricare was a very bad decision for my continued care. As a mid/late 20s young technologically savvy individual (and also work in the healthcare field), I even have difficulty managing my healthcare/appointments through McCord Medical Clinic. I could only imagine the difficulties accessing healthcare that people with even less knowledge about the system encounter. While you call the tricare central scheduling number for most appointments some individual specialties within the clinic you cannot schedule an appointment with in regards to the centralized scheduling. Instead, they give you a separate number and then you leave a voicemail, for example- one of the extensions I was directly given and confirmed the number multiple times-I left four voicemails over the course of three weeks and never got any return. I did end up having to drive 40 minutes to make the appointment to which the employees lacked professionalism and exhibited very negative body language during the scheduling process. Unfortunately, this very small example is not my only difficulty with this clinic-in fact it is very surface level in comparison to a VERY negative experience I had while seeing a normal PCM and adjunct staff. In the end, It’s sad that people who don’t have any other options just have to deal with this place. Of course, after my experience then most of the doctors and PAs I work with spoke up about healthcare on base and said negative things as well. I mean, at least it is some form of healthcare for people- which is far better then nothing, however the standard of healthcare at this clinic for what is acceptable in America’s Military has A LOT of room for improvement.

I was told to schedule a follow up appointment by my doctor for next week and I have called a total of 8 times and EVERY time, they decline my call. THEN, they answer and tell me that my doctor is booked into next month. Also the last time I came in for an appointment I had to wait 2 hours because they were so far behind so I ended up just canceling my appointment because nobody has the time to wait for their appointment to be 2 hours late. I work, there is absolutely no way I am calling out of work so they can cancel my appointment last minute because by the time they’d be able to get me in they’d be closed. Ridiculous.

Horrible place and horrible care! If there was a way to give zero stars I would! I unfortunately had to take my son to the pedestrian there at the clinic since he was assigned there but the supposed doctor, if she really is that, literally knows nothing! My son had a ear infection which was very obvious but when I took him to the clinic the doctor said he didn't and that everything was ok with the ears but then I took him to a off base doctor and in like two seconds of looking at my sons ears he could see clearly a ear infection. Like really! I'm not a doctor but even I could see something was up with his ears! And all through the doctors appointment at McChord clinic the doctor just kept trying to refer me to others for help since she clearly had no clue what to do. I don't know how this lady became the pedestrian at McChord Clinic but she needs to not be. No one should have to take their child to her for care! Everyone please be cautious if you do have to go to her and always get a second opinion when something seems off! Oh and the staff seem bored to be there or like it's an inconvenient for them to be there taking care of your kids so that's not great either!

This is the worst medical place to go to. There is so many people in need of help and they don’t treat it like it’s important. You can never get ahold of anyone on their phone number they provide and they always got an attitude..how is anyone supposed to make an appointment? It’s really a disappointment because I would expect more from a family clinic which serves for the military families. If you don’t take your job seriously then get a new one tf people need help and care.

huge issues with the phones. this clinic is very well known for never answering the phones and could leave you on hold for over an hour (could be longer but i never waited more than an hour) i have a prescription i have filled yearly, and my doctor requests that i go in to see her to do so. but i cant even get a hold of the clinic, tried calling tricare west appointment line, they said i need to call the clinic for a womens health appointment. 🙃 never ending loop.

As a military spouse for 18 ½ years. I’ve never met such a condescending, rude and unprofessional doctor as Dr. Michael J. Rossi at Mchord Clinic! I came to voice my health issues and was told that my symptoms were laughable! Like I was crazy for being seen for my health issues/concerns! I was just so appalled of his behavior that I couldn’t believe a military doctor is acting towards me as a patient! I’m looking into filing a complaint. No patient should ever feel talked down to! Never in my years as a military spouse been treated so horribly as Dr. Micheal J. Rossi has! I provided afew photos below of my laughable symptoms!

I was excited to hear the McChord clinic had walk-in physical therapy appointments. After getting a referral for physical therapy I attempted a walk-in appointment. I was told "Due to the fact you have a referral you'll have to schedule an appointment". Best they could do is 3 weeks later! So if I THINK I may need physical therapy I'll be seen right away, but if KNOW I need physical therapy I have to wait 3 weeks. Only in the military.

They always seem irritated & they are not the most customer friendly. You can’t hear them very well through the plexiglass. The need to place some holes so you can hear what they are saying without yelling. That way others aren’t hearing what you’re getting. Keeping it much more private.

Went for a lump on my neck and the male doctor literally told me that he couldn’t see/feel the lump, therefor it didn’t exist. -.- Then he proceeded to tell me he wouldn’t do anything about it and said to come back if I noticed a change. Like I CAME HERE in the first place BC I NOTICED A CHANGE. Fkng Misogynistic male officer. They are so terrible here, the doctors don’t even actually have their doctorates. I’m going off base and to pay cash to get an actual diagnosis instead of this joke they call a clinic. The Womens health clinic is good enough though I guess. Probably because they have female doctors who actually give a sht.

The Pediatric clinic is excellent. The staff, nurses, and doctor were all very kind and helpful. The pharmacy was a significantly quicker process than Madigan's pharmacy. As someone who is primarily seen at Madigan, the difference is night and day.

I've been trying to call them for a good 30 mins now and no ones answering. It's 10 AM on a Tuesday. They're open

Why is the lab even open, when there's a sign placed on the counter turning customers away and directing them to Madigan? Especially when I can hear employees talking and laughing in the back?

I have had FABULOUS care here with my pregnancy and 100% recommend Melissa West

We switched from madigan to here and had a better experience 100%. The experience was so bad at madigan we almost lost our son and seriously didn't trust any Dr in this state but coming to mcchord really ease us as a family. I'm glad we spent the time we had left in this state here. Just a better experience overall. Not so crowded and crazy and what I really like is it's the same few Dr's.

We’ve dealt with MTF’s for 22 years. This has been one of the best facilities yet. They have been thorough, kind, and helped tremendously. Whether our provider or someone else! Staff, thank you!