I came in a few days ago to shop for promise rings for my girlfriend and I. Kathy was very rude. A few times while we were looking at rings she made some snide remarks. I liked the look of a particular ring for myself and she said “it makes sense you would like that ring seeing as you’re brave enough to wear a floral shirt”. It’s very disrespectful to insult your potential customer especially considering the customer is what keeps the business running. This was my first experience here and I have zero interest in shopping here ever again, especially if Kathy helps me. Hopefully this is a rare occurrence and no one else has to deal with this kind of disrespect.

My boyfriend had purchased a promise ring for me a year ago and the ring broke within 7 months of us having it. We took the ring back because we bought warranty and they sent it off, when they called us back to pick it up, they put the wrong headstone on it. So they sent it off again, and it came back wrong again. So they sent it off again and after 3 months they contact us and tell us they do not make this ring anymore. We asked for our money back and they said that can’t happen. Very disappointed in the way they handled things and the way we were talked too. I asked to talk to someone higher up than the people working at Kay’s in the mall and Kathy said “ our district manager is not going to talk to you” and “ no I am not going to give you the number to contact him” She was very rude! Will not be there again…

First person I got was rude and and if I hadn't checked my receipt as I was leaving I would have never gotten my ring back. My daughter bought me a ring for mother's day and she was told all I had to do was bring it and and they would size it to fit. First thing the woman wanted to know was did I have warranty after I had just told her what my daughter was told. Then I'm holding the brand new ring in my fingers with my old ring on my thumb waiting for the sizing guides when she asks, "are you sure it's one of ours?" Then said she thought the one on my thumb was the one I wanted resized, when you could clearly see a brand new, sparkly ring held in the same hand. But most shockingly was that the whole ticket was wrote up wrong under someone else's name and not even for a ring but a pair of garnet earrings. And for a customer in another state even!! I may not have ever gotten my ring back as there would have been no proof they had it!! And I won't even get into what she chose to wear to work, apparently some think that is ok, but for a jewelry store I thought it was tacky. The gentleman in the suit had the right idea, at the very least slacks and a blouse, stretchy pants have no place in the work place!!!

I have been going to kays for many years and i take my jewelry in every 6 month to get inspected they always check my stone and clean them until i went in March 2021and Greg Hatcher looked up all my jewelry in the system and NEVER looked at the stones and told me that being they are in the ring boxes that i must not wear them they didn't need to be checked or cleaned I told him they always check them he didn't even want to check the ones i wear daily i was very upset about the Service that i will never come back into the store when he is there. Jennifer Millsap is the BEST SALE person there she will always have my business she is always very helpful and doesn't rush you just to make a sale I highly recommend her for your sales person

If I could give them a 0 star I would. I had the displeasure of dealing with the store manager Cathy, who had gave me the worst customer service I have ever received. She acted like I was a waste of her time and a burden for walking into the store. I have spent alot at other Kay's Jewelers but she has ruined my experience and I will not give another cent to this company because of her attitude and her being disrespectful to me and my wife.

We have been going here for several years, they have a good selection. One thing we don't do is "dress up" to go the mall, and normally they do not act to busy to "deal" with regular people. That being said we have had a few times in the past(twice) that we was treated rudely. Cost them as Zales was across the hall. However; all the other times including today they have been extremely helpful and patient.

Have a Very nice variety selection of jewelry to choose from,whether it be your standard ring bans; or the entire array of jewelry looked beautiful! Definitely recommend this Kay's location if you're looking for a great store with very kind and as of service to you as a customer upon being greeted by every Sales Representative! I showed up 10 minutes to close, and didn't get a chance to take a nice walk around. The staff were very polite and kind and were willing to go above and beyond! Out of the few Kay's stores I've ever shopped in, I definitely give this Kay's Jewelry Store at Central Station mall a 10 out of 10!

In May 2019 I got a necklace & earring set matching ring and bolo Mom bracelet for Mother's day. My ring had to be resized which we got the warranty for and they resized it and the ring looks great. In September I had broke my bracelet when it got caught on a table and my necklace broke as I was turning the chain. I took them both in to be fixed in late October and luckily they fell under the 6 month warranty. They were back after a week and I went to pick them up. The chain on my necklace wasn't fixed due to too many week link's in chain. Not sure why a brand new 4 month old chain has so many week link's? The lady found another chain and gladly replaced mine. As for my bracelet it looks horrible they simply soldered 4 link's together. They didn't straighten it out or realign the bracelet to make it straight. So now my beautiful bracket has a noticeable soldering blob. While the jewelry is nice and affordable it is very cheaply made and the repairs are sloppy. I don't plan on purchasing from them again. The staff @ store in Fort Smith have alway's been courteous and helpful the problem I have is strictly with the repair department and jewelry.

Fabulous service and very knowledgeable staff. Jennifer didn't even blink when, out of the blue I walked in, and let her know I had many pcs of jewelry to be cleaned and semi annual service performed. Jennifer was able to transfer all needed information from out of state to this new location. Great experience here.

never use this company/// if your payment is late by 90 minutes because their systems are down theyll still mark it late and wont work with you at all. no personal connection at all// money hungry grimy people

I guess bc I don't look like I'm almost 30 they didn't really wanna talk to me when I went in to have a ring appraised. Seriously bad customer service. They told me to go somewhere else that would be "faster" bc they would take 2 weeks. I didn't care about how long it would take but hey. Would rather support some place local then some ignorant corporate store anyways

Great experience Alize was so much help recommend you to stop by and see her

Kathy was great and very helpful! I’ll definitely be sure to shop with her at my next visit!

Had a good experience shopping here, would definitely recommend. Lady who helped me was very kind and helpful

Kathy was so great with my purchase for my wife!

Two weeks ago I purchased a Citizen Watch here. I attempted to bring it in today to have it sized. Was told that it couldn’t be done today because of it being holiday time ( like I didn’t know that) and he couldn’t do it today. I don’t get how, for any reason, that he even remotely thought any excuse for not taking care of a customer is denied for any reason. I guess I should have checked your customer service before shopping there. Never again.