I have no idea why this has a 4 star hotel rating. I booked this hotel as it was rated as a 4-star and the price was better than I could have gotten with my Hilton diamond price. I travel for work and cover 5 states in the south central region of the US. Unfortunately, if it looks too good to be true then it probably is. First the good: the staff was amazingly friendly and got me checked in quickly. The aesthetics are appealing from the lobby and it smelled ok down there. Now the bad: the 4th floor room smells like my freshman dorm room in Miami. Musty and full of a mildew smell that I haven’t gotten used to 3 hours into this stay. There are mold stains on the ceiling and a wet stain in the closet on the ceiling. One of the beds has an odd yellow brown streak on the comforter, I bring my own sheets and such for this very reason and will be sleeping on the other bed. The table next to the chair looks like it was picked up from the local thrift store and has pieces missing. The interior of both bathroom and hallway doors are dirty as well. I’ve only stayed in one place as bad as this and won’t be returning. I’m really debating paying for a room at an alternative hotel out of my own pocket because the smell is that bad.

The rooms smell very old and dingy, and found molde on the facial tissues in the bathroom. After closely inspecting the room it was very dusty and dirty behind the furniture on the halls. Front desk was nice and were happy to help with our refund. So if you don’t care about inhaling possible mold and the smell of a decaying building, you won’t mind the the stay.

My business partners and I stay here regularly and the staff, rooms and all round service is wonderful. Super clean and comfy beds and no ask is ever a problem. Special shout out to Sam on the front desk who always remembers us and has the best smile round. Thanks for yet another comfortable stay while working long hours, almost feels like a second home :)

My experience at this hotel was awful! I mean it was a nice hotel, and when you walk it it smells nice and fells good. But I can’t get over the fact that me and my 3 siblings were trapped in an elevator there. The maintenance for that place was ridiculous. I was stuck in the elevator for a good 20 mins, and it was broken for the rest of the day after I got out. They only have 2 elevators and no stairs, so one being broken was difficult. They seemed careless about the matter. They also make you pay a fortune for breakfast there, and the lighting is bad. The pool is really nice though. My stay was not a good experience at all.

The Person who worked the bar/restaurant to take orders was very rude. She was training a young girl to bartend and offered nothing to help her. Instead just sat down and ate cheese cake at the end of the bar... when I asked is that on the menu she said no. And just sat there. She directly told me I work 10 hour days. Well I work more than 10 hours days away from home and spent 300 dollars to stay here and payed for dinner every night. I did not give a tip. That lady should not work at this place.. or ever be allowed to train anyone.

This is a wonderful place to stay while you are in Fort. Smith. You could not ask for better customer service. The staff are all friendly and helpful. They will do their best to meet any request you might have. The room is nice and clean. The pool is quiet refreshing on a hot day. The food was good and the bar was open. But above all the people are exceptional

A call to the service desk for a gushing leak in the bathroom took a second call after waiting at least 45 minutes of no one showing up.We were then moved to a second room due to the leak. Neither room had a clean bathroom. The first room had no ice bucket liner.The second room's coffee pot didn't work. Room service from in house restaurant wasn't even mediocre. I have stayed here before and it was great, this stay was very disappointing.

We came to Fort Smith because of a death in the family. For each trip that we made, the hospitality, clean rooms, and service made a heart heavy situation as pleasant as it could be. Our stay has always been wonderful. Amy always made sure that we were well taken care of. She went over and beyond each time.

Refused to honor #Peacemaker Festival rate as advertised despite me having my festival ticket with me and wrist band on. Bill should have been $260 for 2 nights but they charged me $390 instead. Wyndham home office wanted to help but the owner of this "independent location" was a jerk about it. Duke Welsh general manager could care a less. The floor of the bedroom was also sticky and nasty. I had to leave my shoes on. Gross!

Great location for the Fort Smith entertainment district. Room was clean and comfortable. Price was great for a King room. Get here early if you want hotel parking because on weekends patrons of the entertainment district take parking spaces anywhere they can get them.

The service was good, but the hotel was dated and my room smelled like it had been a smoking room at one point. My view wasn’t great out the window, but I can live with that. There is a large waterfall in the center of the hotel, I’m guessing to help cover the echoing inside the courtyard. There was bar that appeared to be busier and I would recommend starting there and then heading out to downtown, one street over. The 906 cigar lounge is a short walk. Overall, not a bad note, it was the room that earned it 4 stars and not 5!

The elevators on day one went down and we were forced to use the stairs. The inside feels like you’ll contract hepatitis if you touch anything. The lobby is dingy, humid, and smells. The nicest part of it is probably the seating areas. The kid at the front desk with the shirt that’s 2x too big while checking my family in stopped talking to me mid check in after handing me room keys and acted like I wasn’t there and began sorting stuff at the desk. At no point was I told everything was good until I flat out asked him and he said yes you’re all checked in. I’m sure back in the early 80’s this place was the place to stay but it definitely falls short some 40yrs later. The rooms though furnished nicely are dirty; dust, have remnants of dry wall work all over the carpet, moldy bath tub, and one of the comforters had old blood stains on them. (Good thing we brought our own blankets to use). Parking is horrible. The parking garage is full of graffiti. The convention center lot is not well monitored. The Wi-Fi is horrible. Cell service is nonexistent in this building so you’d almost expect the Wi-Fi to be somewhat good. The pool area is nasty. The flooring is all jacked up, the railing loose, rusted, and unsafe. Windows have mold along the casings. The ceiling is literally falling over the pool. No towels available just a nice empty rack at 2pm. The tiles lining the pool are algae covered. The power to the whole place went out. No one could tell us what was going on. This is all unacceptable for a hotel of this supposed caliber. When I booked and saw the price I thought no big deal. I walked in and was immediately disappointed. I don’t expect this sort of hotel even from the Red Roof Inn. At least a Red Roof charges what you would expect to be charged. $665 is absurd for this old, tired, dingy, and down right rip off of a 4 star hotel. I definitely look forward to staying somewhere else next time I’m in town.

This is my first time writing a review but I felt I couldn’t let this one go unnoticed. I travel all the time and my service dog is with me 100% of the time. This was hands down my best experience to date. The staff was AMAZING. The kitchen, room service, and front desk staff went above and beyond. I always feel a little unwanted or brushed off because of the dog or simply due to making request that staff have to hear All day and seem annoyed. This was NOT the case here. I had everything I needed right at my fingertips and constantly felt so accommodated by the staff. This was hands-down one of the best stays that I’ve had in the last couple of years. I would suggest this space to anyone, I have zero complaints and only good feedback beyond measure. Thank you guys so much for making my weekend so much easier than I could have expected. It was absolutely lovely. If you are staying here, don’t plan to go out for food or anything else, Absolutely everything you need is right outside your door, and the staff will make you feel beyond welcomed and accommodated. And if you want to grab a drink or food outside of the restaurant, don’t worry about getting in your car as everything is just steps away from you

For an older hotel it's really on the nicer side. Location isn't the greatest in town. Great bar and lounge area inside with a good assortment of beverages. Food is pretty decent from the restaurant unless you order it from room service. It doubled+ in price. All in all, I'll be back if I'm passing through again

Our hotel lost power and we were rerouted to Wyndham. The staff there was amazing. Everyone was so kind and helpful and they were very gracious to allow us a hotel room while ours didn't have power. The rooms had a very musty smell, but they were working on fixing the HVAC system in the hotel (this was told to us at check-in, so it wasn't unexpected). The waterfall in the center of the lobby is very beautiful. The elevators are glass so that you can see out. My son loved this part. The room service for dinner was amazing. We loved it. The breakfast was not as spectacular. It was very sub-par. They do charge a delivery fee and a 22% gratuity with every delivery which is not noted when ordering. The pool was a decent size and was warmed, but it required some cleaning. There were some bits floating in it when we first arrived. We did have an issue with when I checked out, they didn't check me out in the system. This caused my card to be charged an extra night. However, when I brought it to the manager's attention, she was extremely helpful and verified she would get it taken care of so that the charge would be reversed.

I love this place clean and nice for most part I always love come here with the family love it here. Beds are way way comfortable to me love them. Only thing I don't like which I wish y'all had in the rooms I know u have one down in lobby but way more convenient to have in the rooms for sure no fridge or microwave it should be a must for me lol but I love u guys and you have great service will be coming back always do.thsnks for the service.

The hotel was easy to find, parking was excellent, the hotel was clean and modern. Asia, customer service, at the front desk was very polite and helpful. Our room was clean, spacious and comfortable. I would recommend this hotel.

Sam was a life saver. Had reserved 2 rooms over phone guy only put down one. Thanks Sam The food was not up to par. 3 little fish strip what a tease. Pancakes were frozen or not done two bites in couldn't eat. Waitress didn't ask me if I had a problem with them.

Great place. Good food. Rooms were exceptional. Only complaint would be no refrigerator in the room. Staff was so friendly. Would stay again if back in the area.

This was an absolutely beautiful and affordable hotel - I found this gem on Priceline in a quaint small town after a long day on the road. Love how nice this hotel was; as the architectural design is very modern and upscale. I especially like the open floorplan of the tower that overlooks to the main floor/dining hall, since it reminds of me of the "I am your father" scene from Star Wars (Empire Strikes Back). Would highly recommend staying here if you are in the area!

This Wyndham hotel is in a great location. Try to get in before dinner or parking in the lot fills up very quick, but they do have a parking garage across the street. The room I booked what spacious and modern with a comfortable bed. My only real complaint about the room was that I booked a “deluxe” room, but there wasn’t even a mini fridge or microwave. Just some feedback about one of the elevators. Exposed wires and every time it passed the 3rd floor, there was a loud, unnerving, clunking sound. I did like the bar area. Great service, fair priced drinks, generous pours and I got to catch a World Series game before calling it a night. Pros: Location, reasonable price, comfortable bed, modern hotel. Cons: No fridge in deluxe room, elevator needs work.

It’s been four months since my visit and I’m still remembering the amazing room service. A perfect steak. Lovely room. Older hotel for sure but I slept so well. The staff were beyond professional. Again, older hotel that has been mostly updated but it was the staff that takes it up a level.

Family vacation in mid March, we traveled into Fort Smith and chose this motel out of availability, price and location. upon arrival we were greeted by a very friendly associate, and check in was a breeze. we were given a room on the 7th floor. as soon as we walked in I could smell the black mold. I thought that maybe it was caused by the flow of the waterfall. upon inspection in the morning and more light I noticed mold all along the Window area and onto the wall above. only one of the elevators were working at that time which was not to much of an inconvenience but there was a large school group staying there. Also noted was the breakfast was not included but they did give me a cup of coffee. I will probably never be on this route again so I can't say that I will return.

The hotel is nice and clean. There's a restaurant and bar on-site. They're pretty friendly ($50 pet fee) but there's not many areas to walk dogs. Service has always been great. Breakfast is good if you get there very early, otherwise it's older stuff on the buffet.

This is my fourth stay being at the hotel and each time had very excellent customer service with the same front desk receptionists Amy!!! This woman is awesome goes above and beyond!! Thank you so much Amy for your service & accommodating my wishes and needs!! You’re the best!! Overall this hotel & staff makes sure to give you the best customer service! Amazing breakfast by the way!!

Stayed for a night while in town for business. Checkin was great. Rooms were clean. AC and elevators went out while we were at dinner. Came back and had to climb 6 flights of stairs. And ended up in a hot room. Sometime during the night power was restored to AC and elevators. Was to hard to sleep and a hard bed added to the discomfort. I will try another place next visit to town.