Needs to learn what proper staffing is!

The people here are nice, and there isn't typically too long of a wait time. However, I feel there could be more attention to patients. One of my visits resulted in a misdiagnosis that I knew was wrong when the doctor said it. I have a rash that has spread very quickly, red, warm, and have high blood pressure. These are all signs of an infection, but without much consideration, the doctor deemed it to be poison ivy. Not to my surprise, the rash continues to spread and worsen. Only come here for small things. If you think it's is serious, you're better off going to the hospital.

Didn’t even make it to see a doctor. I am young and not on my parents insurance, I recently got insurance through my employer. I’m new to being the sole policy holder and everything that has to do with insurance. The woman at the front desk was extremely unhelpful and does not listen at all. I tried explain specifics of my insurance multiple times with her just handing me random phone numbers. Then she proceeds to talk badly about me to another patient in my presence. I will not be going back here.

Hour and a half wait time.

DO NOT GO HERE. I am a 29 year old woman who left crying due to the way I was treated. I have a shoulder injury and told doctor it was very painful, as I work 55 hours a week. Her only response was "join the club". She repeatedly asked me what was wrong with me (not meaning she was asking my symptoms), but as if she expected me to diagnose myself. I thought that was HER job? I told her of the swelling I had and the knot in my side, and she failed to even do an exam. I left extremely upset, and my discharge paperwork didn't even have a diagnosis. Glad I paid for nothing. Thanks a bunch!

2/5/22 went in for stitches. Paid before receiving service and afterward questioned if I owed anything. Their representative made it clear that I did not. I made it clear that I did not have insurance, a foreseeable customer. While there, they attempted to force an x-ray on me, and I said no. I proceeded to call 'customer service' on the issue and got told an auditor would have to investigate it and get back to me in a few weeks. I have since received a bill saying I owe more. I have still not received any explanation on why I did not get billed in full during my visit. It is now the middle of May, and they had done nothing besides resend the alleged bill that should have been completely taken care of when I paid during my only visit. I needed three stitches, there are zero reasons why I got billed additionally, and I have yet to hear back on an explanation of the bill based on my interaction with the office. A prime example of the issues with our healthcare system. I got told I paid everything in full when I left. Customer service is a loop of no real help, billing says to call the office I visited, and the office transfers you to billing. Their reply to my initial review is bogus. They would rather take the lazy and greedy way out than take responsibility for their inability to properly bill for a simple service. Received something in the mail on 5/16/22 stating I have a few days to pay or they are sending it to collections, and I have still not received an answer on why this did not get resolved during my visit. There was no mystery about why I was there. Their representatives are the experts on the billing process, not me. I relied on the representation that I paid in full during the visit. They refuse to address any of my concerns with the interaction.

This isn’t a good or bad post - I went to this location yesterday only to find a sign in the door that says “Urgent Care Closed”. Someone should update this page to reflect the sign.

My leg started swelling from the mid calf down and had started to become numb while my regular doc did not have an appointment slot free. The wait was awful, the staff seemed friendly and the Doctor had no idea what she was doing. She ignored me and went off of assumptions which had her wasting my money on a foot xray that was not even relevant. Basically I was passed off with a bill and no answer. It is worth it to go to the actual ER or suffer until your doc can get you in versus going to an incompetent care giver.

Was told I'd get an x-ray even though I stated I was pregnant from beginning, and then was told hand was bruised and left with diagnosis stating it was an "abrasion" with bruising. 12 hours later I was still in pain and went to the ER where x-ray showed half of a key lodged in my palm. I had fallen, and must have been holding keys. Nurses and staff at urgent care were pretty fast and friendly otherwise, but I left in pain and am glad that I followed my gut feeling to get an x-ray!

They told me to the go to the ER for a test that they admitted they had in their office but they were too busy to do. Now I'm stuck with an ER bill.

I came in for a follow up to a visit regarding an infection under my armpit that was getting worse instead of improving on the antibiotic I was given. Additionally this visit I also had a feminine side effect from the antibiotic. Everyone was nice at the office but...I was misdiagnosed and the situation with the infection was very bad and I should have been advised to go to the ER or at least contact a surgeon. Instead I was given another antibiotic and told to follow up with my pcp. For the feminine issue...I actually had to swab myself! That was unexpected. I will never go to another St. E Urgent Care again. I saw 2 Urgent Care doctors and my PCP and still ended up in the ER and was admitted for surgery due to sepsis. Urgent Care is good to have but it cost me money, time, and put me in a scary situation that could have ended up way worse than it did thankfully.

The only people that seemed to know what they were doing or what was going were the woman when you checked in and the X-Ray Tech. Both were knowledge and personable. I was rushed out and had to bring up the fact that they had recommended me for a post op walking shoe before I had received one. I received a discharge with a Health Maintenance Summary that describes none of my accurate information. I don’t think I have ever left a bad review before. I was really disappointed in the help I received today.

Lady at front desk was super rude .

My three year old daughter got a bead stuck up her nose. We went to this Urgent Care. The doctor spent a total of less than 5 minutes looking at it, he ended up shoving it farther up than it already was. Then he told us to let him think about it for a minute. A few minutes passed and his solution was to go to children's Urgent Care. That is not a problem, but for them to charge for the visit is absurd in my opinion. BTW, Children's got it out in a matter of minutes, without using the suction machine or putting her under as he suggested they would have to do. We called to let them know our disappointment in being charged for the visit, and got a very unapologetic generic answer. Refunding our copay would have been the right thing to do. Needless to say we will not be using St. E Urgent care anymore, and are strongly considering switching primary physicians after this.

My husband woke up with a swollen cheek today and severe toothache. We tried to find a dentist open today and were unsuccessful in doing so. He decided to go to the urgent care and was treated as if he was a drug addict. It was absolutely inappropriate to assume something of someone when that is not the case at all.

The only reason these so called doctors even one star is because I have to. I went in on Saturday because the night before I was running a fever of 104 my body was going into shakes and I was talking nonsense out of my head. The body aches I had were the worst I have ever experienced in my life. My throat was so sore that I couldn't even swallow. I went in barely able to walk and because my so called test came back negative they refused me of any kind of treatment Wouldn't help me at all.. NOTHING!!! Monday afternoon I get a call saying the test was wrong and I did in fact have strep and I would be contagious for 24 hours after I start medication. These types of mistakes have cost people their lives. They wouldn't even give me anything for pain or to reduce my fever. YOU ARE DOCTORS!!! If someone comes to you in pain help them!!!!!!!

My husband went to urgent care over a week ago, and was seen by a male nurse practitioner, who was working at the Newport/Ft Thomas location, and who also only skimmed over his assessment, took a blood pressure and made a diagnosis without any kind of testing from which to base it on. The symptoms my husband had, were suspicious of either food poisoning, stomach virus, or worse, Hepatitis A. No blood work performed, no in-depth questioning to offer a better explanation, just 2 minutes of joking, a blood pressure, a VERY FLIMSY assessment with 2 or 3 questions,... and then the diagnosis. I am not certain what school this nurse practitioner went to, but anyone with common sense would never perform such an incomplete assessment as this one. The disregard for other suspicious areas of concern were dismissed and my husband is still sick, with nothing done. NOTHING!! This NP should be ashamed of himself, and if he reads this, maybe he will remember what he said to my husband ... "Oh, believe me if it were anything worse, you would go out back and just shoot yourself" ~ This unprofessional attitude of disregard was ridiculous, to say the least! We came to this clinic, because my husband felt HORRIBLE! And then after leaving, we were speechless at the treatment he DIDN'T RECEIVE!

I was referred by a member of the billing department to send feedback on the website, but their feedback form won't send so I am going to have to post it here. I went to one of St. Elizabeth's Urgent Care a few months ago as an out-of-state patient. When I was there I had to pay out-of-pocket costs for admittance. This cost, I was told, was rate to go in to be seen of $121.00. I was billed for $264.00 (difference outstanding $143) for this visit. I was not told at any point during my visit that they could increase the 'base cost' of my visit and I think that is something that patients should be aware of if they are paying out-of-pocket with these itemized expenses. I was told by the person in billing that this is due to what they deemed as the severity level of my case. Again, I was not informed of any of this information when I was there at my visit. I entered for this visit with difficulty breathing as I forgot my inhaler at home several states away. As I did not have my inhaler, I was looking to get one prescribed to me. Instead Rani (the medical staff I saw) ignored my request and swabbed for strep ($26.00), COVID-19, and two types of flu ($52.00). They also did a three electrode ECG ($40.00), which needed further interpretation ($16.00). I found this test unnecessary as I am healthy, active and in my 20s with no underlying reason to have any cardiac issues. I just needed a new inhaler. After this, I was given a nebulizer treatment (which I have had before when this has happened) but because my symptoms didn't abruptly clear up, they refused to prescribe me an inhaler and said that I would have to go to the emergency room to get anything. I spent 5 more hours in the ER with a handful of their own tests and issues for it to be determined that I was correct in needing an inhaler. During this experience, the medical staff seemed to lack confidence and common medical knowledge. The staff seemed nervous during this time as they were under the assumption that I was having a cardiac emergency, to which I kept telling them I needed an inhaler. As I am someone with anxiety, not having my inhaler was difficult enough, but the staff certainly put me in emotion distress by having me do these tests, different evaluations, and seeming clueless on my symptoms, then telling me to go somewhere else for a prescription. I did not feel that they were trained well enough if they could not handle something as simple as asthma without referring me to the emergency room and refusing the one medication that I needed. I understand that I was not from the area, but I should think that an inhaler for someone that regularly has one should not be such a bizarre case that an urgent care could not handle. As a full-time student, I ended up with two bills that I am now having to seek assistance in paying due to the ineffective care from the staff at that Urgent Care Facility. My recommendation to prevent this from reoccurring is to have more trainings for staff into looking at more common symptomology and listening to the patient.

People are super sweet! However one thing bothered me. I jus wanted a mask to protect myself from some of the people that looked pretty sick. When I ask the receptionist for one she stated they were out & the only ones they have are the ones in the back and they save them for flu patients & i couldn't have one. It's a health care facility. I would think they could provide them.

I've been to this location one time and will never go back. I was never physically examined (only talked to), and the nurse practitioner seemed stumped and confused by my symptoms. She ordered tests that I had already had done three days before at a clinic, and did not order tests that my primary care doctor later said "should have been no-brainers". Don't waste your time here. Either wait, and go to a PCP, or if your symptoms are serious enough go to the ER.

What a joke. How can a health care facility be out of masks? This flu season. Turn around and cross the river.

I am so please with services i received on September 24 at Urgent Care. The staff was very efficient and courteous I was seen promptly by Dr Ning. She was so pleasant and explained everything so thoroughly and helpful. She made sure I had no questions about my treatment and condition. What a pleasant surprise when she called me next Monday morning to check on me and to again see if I had any questions. I highly appreciate and recommend this location and Dr Ning.

I have been with St Elizabeth Physicians for years and the patient care has gone down hill for the last few years. I would not recommend them to my dog at this point. They never have time to listen to the patient and patients are being miss diagnosed. Charts are not kept up with and they are giving patients meds they shouldn't take do to a condition.

I lived in Dayton, KY last year and went to this practice many times. The staff is always warm and friendly. I had Dr. Blankship as my primary doctor. Dr. Blankship is the best doctor in my opinion. He is very bright and informative. He puts patients at ease and really explains things in a tactful way . Above all though he is very compassionate, empathetic, warm, and trusting. I would recommend him to anyone. My boyfriend had the same experience, we are both sad that we moved and had to find other providers.

This is the best urgent care I've been to.

Dr. Pate and all of the nurses were amazing ! Checked in, got a couple stiches and was leaving 30 minutes later. Best urgent care around for sure.

(Translated by Google) SLLOOOOOWWWWWW ...... (Original) SLLOOOOOWWWWWW......

The receptionist didn’t have a clue what she was doing. They called said they were ready to see me. I waited another 45 minutes while the nurse was talking to the receptionist. When I informed the nurse that they called me 25 minutes ago, she said “Oh I didn’t know you were here. The nurse was extremely rude. Then another patient walked in the door and she said to that patient “you can come on back” even though she knew I had been waiting. And NO, they did not care about treating me. I checked in at 11:45, and here it is 2:22 p.m. still haven’t been seen by a doctor. The receptionist and the nurse are the worst. Will never go back there again.

Sliced my thumb open and had to get 5 stitches. I was very nervous but I was in and out in less than an hour. I had a great nurse. I am very pleased with my experience here.

I thought going to Urgent Care would be a good alternative to going to the ER. Not even close, first they don’t listen to you on why you are there. Instead of saying we don’t understand or we aren’t equipped to diagnose your condition, they find some tests that can do BEFORE they send you to an ER. The tests were redone by the ER, I wonder if that tells you something. There was no value in the “service” they provided, I am sure we will get a big bill for nothing. Drive another 100 yards and go to real doctors at the ER. The icing on the cake is what I told them they needed to check for is what I have.

Excellent care from both nurse and doctor Phil. Wait time was short and very friendly group. I highly recommend this facility.

Rani and Rochelle were great! I got in right away, and both of them were careful, thorough, and listened to me. Rani worked with me to get me the appropriate treatment, and now I'm all healed up! I see some negative reviews here, but I've been here twice for emergent situations, and both times the care I received was superb.

I don't have insurance. My boyfriend and I walked in because I was worried I was experiencing flu like symptoms. A woman asked why I was there and when I told her she gave me this disgusted look and backed away from me. Ok... You work at an Urgent Care facility. Then they tell me just to see me it would be $120. That wouldn't even be the total bill. I told them I didn't have that and another woman said "sorry, hope you feel better." Go to Health Point if you feel sick. I only paid $23 total and I got prescriptions that cost less than $30. I had a sinus infection that caused a fever by the way. They were professional and very sympathetic.

When the “manager” will not listen to patients needs even after the doctor gives their recommendation. It makes it less about the patient and more about the profit, which is not how a health care facility should run.

The staff is wonderful! They are so nice and take time with my kids making them feel comfortable. I've never been to a medical office that has had better bedside manners than this place does. Also very clean and and a nice and quiet atmosphere. Lots of bottles of hand sanitizer around, just what I like to have readily available when around a bunch of sick people. Seriously couldn't be more happy with this group of medical professionals

My name is Jodi Kelly and my issue has now been resolved.

Took over 2 hours to be seen/given a prescription.

Phenomenal! We ended up rushing in with my daughter 30 minutes before closing, but never once did anyone make us feel bad, or rushed. The doctor was amazing with her, took her time, and was very kind and thorough. So were the RN's. I wish I could bring my girls here for their regular checkups!

I went to Ft Thomas urgent care for a UTI. The staff was great. The only problem that I am concerned about is the fact that my culture showed multiple bacteria and contaminated specimen but no sensitivity done.

I have been to this facility in the past and found it to be excellent. However, the last two time I went I found the staff rude, condescending and unhelpful. I was sent to this facility by ST.E Covington to get a drive in covid 19 exam. I had to go in - and didn't get my wheelchair out because I was only expecting to be a short time. When I said what I was there for, I was moved down the small counter to what turned into Lab reception. By this time I couldn't stand without support so I leaned on the desk (masked and following protocol for doctor's offices). Two reception desk personnel (no idea of their actual positions) defensively told me to BACK OFF! I was basically leaning on my hands on a desk where the person was already behind protection and was also masked. They sent me to another site nearly refused to answer if there was a closer site I could use. They said, yes, there are closer sites. And? After pulling teeth I clarified that since a St. E physician had placed the order, the St. E facility about 17 miles away was the only one I could use. I won't go here again. The current staff is uncaring and rude.

We were "the next in line " but sadly we were "undotted". And they didn't notice until 2 or 3 other patients were treated. RIDICULOUS! !! In line for an hour. Go elsewhere!!!

Went to this urgent care Due to extreme pain in the stomach. I was seen straight away after getting my insurance information which took like 5-10 minuets as insurance company’s have automated systems and long holds. They asked the general questions and took all the necessary steps in order to diagnose what was wrong. I felt like I was dying a little but they made me as comfortable as possible Especially with all the COVID-19 stuff going on. Thank you to all the nurses that went above and beyond to make me feel more comfortable and relaxed during a time when I’m at my weakest. Also, thank you to Dr. kiser for explaining all the information clearly to me so I understand what is happening with me and also giving me advice on how to recover.

The facility was spotless and they got me in quickly. Had to have x-rays done while there and it was not bad at all. Also, tere's a nice view of Graeter's Ice Cream and Starbucks from the waiting/sitting area ... and maybe something to look forward to after your visit.

In and out much quicker than expected. I was skeptical after seeing all of the negative reviews but I am glad I decided to give them a try. Staff was very knowledgeable and friendly. It always makes visits to places more enjoyable when the people that work there have a positive attitude.

waiting 2 hours, still haven't seen anyone

They generally get you in pretty quick. Clean, spacious & quiet.

Horrible horrible horrible. Don't go there!

Have had several things done here staff was great. Easy in and out.

They’re going super fast and help us get the treatment quickly

Super fast urgent care!!

Absolutely love Dr Browning, he listens and cares and isn't afraid to be straight forward. Not something you see from many doctors. My kids love Dr Barczewski she is super nice!