2/5 Keilah R. 6 months ago on Google • 12 reviews
1
star
for
the
location
because
it's
not
easily
visble
to
find,
you
have
to
drive
downhill,
and
it
is
near
a
very
busy
railroad
track.
The
hotel
itself
gets
2
stars
due
to
the
cleanliness
of
the
rooms
upon
arrival,
the
size,
and
the
housekeeping
service,
BUT
when
it
comes
to
the
front
desk
staff
and
how
they
chooose
to
speak
and
act
towards
their
customers,
this
is
where
your
problems
lie.
I
had
an
extended
stay
at
this
hotel
and
from
my
experiences
with
them
and
watching
how
they
interact
with
other
guests,
they
are
an
family
from
India
who
are
unkind,
uncaring,
rude,
and
are
unwilling
to
help
right
away
without
brushing
ppl
away
with
an
attitude.
Besides
this,
they
will
even
lie
to
their
advantage
in
an
unfair
manner
to
the
guests;
whatever
serves
in
their
best
interest.
I
witnessed
this
personally
from
other
guests
and
then
unfortunately
it
happened
to
me.
I
dealt
with
their
unkind
treatment
at
the
front
desk
for
as
long
as
I
did
due
to
affordability
but
one
day
I
was
using
my
electric
pan
which
got
real
smokey
and
the
hotel
staff
came
to
my
room
and
asked
me
to
leave
because
of
the
smoke.
After
I
explained
and
showed
that
is
was
my
pan
that
caught
smoke
and
showed
them,
I
was
asked
to
open
the
windows
which
I
did.
Then
a
few
minutes
later
I
was
told
that
they
no
longer
wanted
me
there
and
that
they
were
calling
the
police.
I
was
shocked
because
I
had
been
a
guest
for
over
a
month
but
that's
when
the
staffer
revealed
to
me
that
I
wasn't
helping
them
out
and
was
making
them
lose
money
because
of
the
way
I
was
booking.
Instead
of
me
booking
directly
with
them
and
paying
a
weekly
flat
rate,
I
was
exercising
my
power
as
a
Redroof
member
and
getting
discounted
rates
that
varied
and
were
cheaper,
and
I
was
gaining
points,
giving
me
free
nights
and
I
could
use
points
for
discounted
rates.
They
did
not
like
this
and
said
I
was
making
them
lose
money
this
was
and
I
wasn't
doing
them
any
favors.
The
truth
is
they
just
want
to
live
off
of
as
many
people's
money
that
they
can
upstairs,
ignorant
to
the
fact
that
they
can
pay
cheaper
rates.
They
barely
want
to
do
their
jobs.
My
smokey
pan
put
the
icing
on
the
cake
to
have
me
put
out.
I
called
Redroof
to
file
a
complaint
of
this
unfair
treatment
and
the
front
desk
staff
LIED
and
said
that
I
was
smoking
in
a
non-smoking
room.
Overeall,
you
will
get
your
money's
worth
for
the
room
but
beware
of
the
attitudes
and
their
unfriendly
&
unprofessional
mannerism
when
doing
business
with
them.
They
are
lazy
and
dont
want
to
work
too
hard,
they
just
want
your
money.
They
also
have
no
pool.
Last
month
they
filled
it
with
dirt
and
plants,
and
no
landline
for
you
to
make
phone
calls
if
your
phone
loses
service.
You
can
only
call
downstairs.