Petco in Burleson deserves every bit of its 5-star reputation, especially for their grooming services. The staff is outstanding, greeting both pets and owners with a warm, friendly demeanor. They deliver top-quality grooming, ensuring your pet looks and feels great. What's more, their prices are surprisingly reasonable, offering great value for such exceptional service. Scheduling an appointment was a breeze, making the entire process convenient and stress-free. Highly recommend for anyone looking for reliable, high-quality pet grooming

Look at this poor guinea pigs eye. They obviously don’t care about their animals. I found a dead betta and brought it to the counter and told the employee I think this fish is dead. The purple haired lady laughed and said maybe not. What is funny about this fish dying because you guys didn’t care for it properly? Petsmart is honestly a disgusting place nobody should buy from there and don’t take your animals there.

Great people. Excellent Pet training. All 3 of my dogs have gotten their training at the Burleson store. Good selection of products.

First time for Mr Tex. Groomer said he was real good, no issues at all. He looked absolutely awesome. Very good experience all though it was a little pricey. I can’t blame that on PetSmart. Increase cost is a result of Bidenomics.

I take both of my dogs to get groomed here, Ava my blue heeler gets a little anxious from time to time and hates to be blow dried, while Roger my labradoodle won’t sit still when he gets his haircut. I see Krystal and I love how she manages both of their personalities. She even tells me how they are doing if I call and ask. I’ve been seeing her for a while now and their haircuts and baths are always perfection :) Thank you PetSmart and Krystal, I recommend getting your dogs groomed here, never a bad experience.

We took our dog to get his haircut and bath which we have been doing since he was a puppy. They partly shaved him and then refused to continue because he has an ingrown toenail. She tossed him on the floor and was so incredibly rude and unprofessional. We have been going to Petsmart for everything including Banfield for the vet services for both of our dogs since we got them. This is the absolute worst service and treatment imaginable. We will never step foot in this store again. You should be ashamed of the way you treated my baby.

Wouldn’t take my pets anywhere else! Or buy their food from anywhere else! They have the largest food selection you will find and can explain the differences! We had a long discussion about multiple brands found a brand my pups love and I know it’s good for them! Because when it comes to these dogs, they deserve the best!

The groomer (Lucia) did a great job! Very professional and friendly. Highly recommended.

This is Canela. She is an 11 month puppy. We rescued her back in May. She’s the sweetest dog in the world, but she doesn’t realize how big she is at 60 lbs! She would jump on me, my 4 year old and my little nieces and nephew. One day we went to Petsmart and had the fortune of meeting Toby. He recommended the puppy classes and we signed her up! We are so thankful we did! She has not jumped on the children since her second week in puppy class. She also learned to sit, lay, walk on a leash and even play dead! We never thought it would be possible for Canela to be an even better dog but thanks to Toby and his training she’s the number one doggo!! Please sign your dog up with Toby!

Was called and told they close EARLY at 430 at about 425 i missed the call they called back at 437 to inform me. Girl had an aggressive tone and I'm pretty sure they shouldn't be closing at 430 but she claimed they were "short staffed". I'm thinking then don't take more appts what does that have to do with my dog being picked up. Talked to me as of i did something wrong. Get it together! Just unprofessional!

I took my Multipoo to Petsmart Sat 2/3/24 to have a trim done. When we were called by the groomer, she said that he had pooped on her and shot his anal glands on her. (The last part is not something dogs do on purpose. It is done when they are scared.) They then called me back after 5 min. and told me that his hair had been matted on his ear and that he has some hemotomas from this. (We brushed him, but we are new to this breed, so we will give the benefit of the doubt until we see our vet to get more information). What is totally unacceptable was during the first call the groomer blamed our dog on causing chaos in the entire establishment while he was in his pen. Then, when I was picking him up another groomer yelled at a dog (not ours) in the back to "shut up". After they came out, they said it was an unruly German Shepard causing a lot of issues. Our dog was incredibly different the entire night. He was traumatized and exhausted. Needless to say, I really do not believe that his $122 hair cut and bath was worth it, and I will not be returning.

This location does not swap their clippers during grooming, resulting in razor burn. When notified they refused to cover vet care. No pet or family deserves this treatment. Avoid their grooming salon.

In response to Zoey Barretts review, it is me she is speaking of and it is a serious accusation to accuse someone of racism, as an indigenous person I am on the receiving end of racial comments not the giving end. I notice she never stated what was supposedly said because it never happened. In fact I have several request clients that can't speak English well. My MIL couldn't speak English well and I helped her. Zoey is angry because the price of her dog doubled from puppy price to adult price at the age of 5 months which I have no control over. It is disgusting and despicable to leave a review trying to sabotage someone's reputation and livelihood with the accusation of racism and making fun of someone when your just mad over a price change.

I went there looking for a puppy carrier, and small clothes for my 5 week ole pup. But walked out empty handed. So l went to Wal Mart and bought him new born baby clothes. For premature baby's. No thank u. No photos. He is shy.

The workers there know their stuff and are invested in helping your pets since they are all pet lovers and owners thenselves.. I didn't grab his name, but a gentleman stocking the dog beds was very helpful as I explained the situation of the new dog I now have. He told me which bed would be perfect and why. Most importantly, he related his experience with a foster dog who acted the same way as this new rescue I have acquired so I felt very comfortable and confident in the decision to purchase the bed that I did.

Just drove 45 minutes to get here, the website says they close at 9 and they slammed the door in our face!!!! It's my daughter's birthday and I had to work all she wanted was a pet for her birthday, now I have a heartbroken 7 year old in my backseat!! Update your website y'all turned 3 customers away while I was still in the parking lot!!!

WARNING ⚠️ My best friend took her dog here to get a a shave and not only where they unprofessional and rude but they left cuts on her dog and said nothing to her. She was mortified when she got him in the car and saw the cuts from the groomer. The cut is really patchy and now the poor baby has cuts on him. Please don't take your dogs here it's clear that how poorly they treat the animals that they are supposed to take care of.

The young guy with the perm bagged me the wrong fish and the bag had a hole in it. Now I have aquarium water in my car carpet and an oddball fish that hides in the corner of the aquarium. I should have paid more attention but I trusted he would do a good job.

Was a little low on product selection but who isn't these days!? The people were friendly and they had what I needed although I am a pretty true Chewy's fan.

Omg ...worse grooming!!! & staff soo not friendly or welcoming new customer .. took my poodle Thurs & just noticed she scratching her ear. HAIR STILL inside! & she has long uncut hair all threw out her body

Found everything we needed for our new turtle friend. Staff was very helpful, educating us on setting up our turtle habitat.

I almost always find what I need here. The staff is very polite and they offer assistance as best they can. A few of the younger folks are knowledgeable on the small critters like the spiders and reptiles, and helpful with the fish, but they mostly sell what they are told to sell. Do your research and be sure you know what you actually need not what they want you to buy. The store is always clean and in very good order. You will find a great selection for your food and cats and even some good stuff for bits and other small critters like mice, hamsters and the like. The parking lot is great with ample spots and they even have a puppy potty area just out the front door.

My stepmoms fish passed away while i was trying to help her get her aquarium set up and the person in the aquarium/fish care department gave me some really helpful advice and made me feel like a less terrible person. I really appreciate their help every time I go in. When i have my stepmom's tank reset and cycled properly I will be back for their help and hopefully some more fish with a better future ahead of them. Thank you!!

Went into Petsmart like five minutes before closing. Maddi was so welcoming bright smile assisted me with getting my dog tab engraved welcomes me back amazing atmosphere will be back and would recommend family and friends to go to the store and ask for Miss MADDI

Had a pleasant surprise when buying dog food. It should have rung up as 20 bucks for the bag but only rang up for 10! Can't beat that! On another note, they really do need to train their employees as far as product knowledge and pet knowledge goes. It's like I'm having to teach them about things they should have to know before being employed at such a business...and this happens pretty much every time I'm shopping here.

Went to buy feeder fisher for a turtle. Normally buy gold fish but over half of them were dead in the tank. Bought 24 menows which were all atleast alive. We went straight home and they were all already dead. They need to take better car of their fish and probably plenty other things

I bought 4 small fish told the lady I wanted the red color ones she gave me 2 yellow and said it's the same fish I said I don't care I asked for red color fish so she then got them after putting back the wrong ones I believe she handled them roughly and squashed them while putting them into the bag because before we left parking lot they all went belly up. Yet she kept trying to ask me questions about My tank size and going on about what I felt was none of her business meanwhile they had two tanks filled with gold fish that were all laying down dying and distressed. But she was worried about my tank . Smh got my money back and did not buy any more fish from there.

They do a great job grooming but punctuality is not their thing. Very frustrating to have wait at least 10-15 minutes when you have an appointment.

Nice, clean store that's just entirely too overpriced. But, the store is clean and well stocked. Employees are helpful and friendly.

Love PetSmart Grooming Center. They are so awesome to our two miniature Australian Shepherds. Piper and Telly loved them😍

I am so disappointed to write this. But I just paid $163.00 for 2 small pups to be groomed and the cuts are both terrible. They are shaved on one side and choppy on the other. There are long pieces of hair mixed in with shaved areas. The ears are butchered. They don't look like the same dogs. The groomer, Dalia did both dogs and I will never use her again.

Had a great time! It was our puppy's first time there! We went at a good time where there wasn't a big crowd which is good and not a lot going on to scare them

Clean location, most of the food I needed for my pets was out of stock. I recommend ordering online to check availability, or call ahead. Not alot of staff available for questions about restock and only one cashier with a line 7 deep.

Could take much better care of their fish, lady wasn't even trained on how to catch the fish I chose. Legit took her 20 mins and ended up calling another employee to help her out. Did I mention she killed one while trying to get the one I chose ?? Yup, dropped the aquarium ordiment on it.

Our old farm dog, Zema, had the BEST day ever getting groomed at PetSmart in Burleson. She was loved on and taken in with no judgement whatsoever being the old dirty farm dog that she is. 10/10 - great experience! So grateful for the crew that was there working today! You made my whole day (and hers too).

TRACY from the Grooming department was extremely unprofessional. Experiencing a combination of unprofessional conduct, racial comments, and a rude attitude during a customer interaction was extremely disheartening and unacceptable. This behavior not only disregards the basic norms of professionalism but also creates an unwelcoming atmosphere for everyone. It's imperative to address these incidents promptly, emphasizing the necessity of maintaining respectful behavior and fostering an inclusive environment . Such behavior not only disrupts customers, but also undermines the core values of respect and collaboration that are essential for a harmonious and productive environment. Mocking individuals with broken English is not only insensitive but also displays a lack of empathy and respect for linguistic diversity. Everyone deserves to feel valued and understood, regardless of their language proficiency. Ridiculing or making fun of someone's struggle with a language barrier creates an unwelcoming and hostile environment. It's important to emphasize the need for tolerance, patience, and support in such situations to ensure an inclusive workplace where everyone feels comfortable expressing themselves without fear of ridicule or discrimination. DONT RECOMMEND THIS LOCATION!