1/5 Dominick 1 year ago on Google
KUM
&
GO
#0670
There
is
an
cashier
who
is
quite
new
at
this
location
(hired
within
the
last
3-4
weeks
-
Today
is
2/16/23)
that
has
cost
Kum
&
Go
a
loyal
customer
of
7+
years.
The
company
isn't
losing
me
because
she
placed
a
$25
order
when
I
asked
for
$35
in
gas
three
weeks
ago...
The
Company
isn't
losing
me
for
when
she
charged
my
wife
$34.97
(when
she
had
also
asked
for
$35
for
her
vehicle)
and
responded
with
"I
can't..."
(two
weeks
ago)
-
I
get
it.
Mistakes
happen
when
you're
new.
The
company
isn't
even
losing
me
as
a
customer
due
to
the
cashier
asking
me
for
my
ID
(as
I
totally)
understand
that
is
part
of
her
job
description,
and
some
things
require
an
ID.
The
reason
the
company
is
losing
me
as
a
"valued
customer"
is
that
this
cashier
attempted
to
grab
my
wallet
to
put
my
ID
inside
it.
When
I
pulled
my
wallet
back,
she
had
the
nerve
to
throw
my
ID
at
me.
-
In
the
simplest
of
terms,
that
is
nothing
more
than
assault.
I
placed
the
item
back
toward
her
side
of
the
counter,
collected
my
wallet
and
ID,
and
talked
to
the
manager,
who
stated
that
"She
was
wrong
for
that.
I
will
talk
to
her
about
that..."
(which
I
appreciate
but
highly
doubt
it
will
be
effective...
if
she
does
talk
to
her
about
it).
I
try
to
be
empathetic
to
the
plight
of
new
employees
(as
we
all
have
to
start
somewhere
and
we
have
all
been
the
new
guy/gal)
especially
those
in
the
Customer
Service
Industry;
but
when
someone
who
obviously
lacks
customer
service
skills
is
placed
into
a
position
that
they
are
not
a
"good
fit"
for
within
the
company,
they
will
simply
wind
up
being
a
detriment/Liability
and
cost
the
Company
revenue.
Just
remember,
it
costs
more
to
get
a
new
customer
than
to
retain
an
old
customer.
Be
better,
people...