1/5 김유미 1 year ago on Google
1.
Although
I
reserved
Eco
Cataratas,
they
put
me
in
San
Juan
hotel.
I
asked
them
why
and
they
told
me
it's
how
it
works
here
because
Eco
Cataratas
doesn't
have
the
rooms
I
booked
for.
I
think
they
shouldn't
show
that
room
type
if
they
don't
have
it
at
Eco
Cataratas,
but
I
just
accepted.
2.
I
asked
them
to
give
the
two
rooms
beside
each
other
because
I
wanted
to
be
close
to
my
parents,
but
they
give
me
one
on
the
first
floor
and
the
other
on
the
second
even
almost
at
the
end
of
the
hallway.
When
I
got
the
second
key,
I
questioned
it
again
if
this
room
is
close
to
my
parents
room
and
he
said
yes
which
is
not
true.
3.
The
airconditioner
was
working,
but
the
sound
of
it
was
big.
And
my
room
was
beside
the
road,
so
the
noise
at
night
was
big
enough
not
to
sleep
well.4.
They
told
me
they
would
change
my
room,
so
even
came
to
my
room
because
the
interphone
was
not
working.
But
the
room
was
not
ready
and
asked
me
where
my
room
and
parent's
room
are
several
times.
After
I
complained
about
the
situation,
they
got
one
room
for
me,
so
I
insisted
to
check
it
first.
When
I
got
there
the
water
was
dropping
from
the
airconditioner
on
the
table.
5.
On
the
last
day,
the
cold
water
didn't
come
out,
so
couldn't
take
shower
well
nor
use
restroom.
And
they
never
apologized
6.
They
don't
have
English
speakers.