Jersey Mike's Subs image

Jersey Mike's Subs

Restaurant Fast food restaurant Meal takeaway Sandwich shop Catering service Deli

New Jersey–based counter-serve sandwich chain serving jumbo subs filled with cold cuts & toppings. People often mention sandwich, service, sandwiches, Jersey, people, good, great, Mike', working, young,


Address

21055 LaGrange Rd, Frankfort, IL 60423

Website

www.jerseymikes.com

Contact

(815) 464-8121

Price rating

$ $$$

Rating on Google Maps

4.30 (294 reviews)

Open on Google Maps

Working Hours

  • Friday: 10 AM to 9 PM
  • Saturday: 10 AM to 9 PM
  • Sunday: 10 AM to 9 PM
  • Monday: 10 AM to 9 PM
  • Tuesday: 10 AM to 9 PM
  • Wednesday: 10 AM to 9 PM
  • Thursday: 10 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: sandwich (24) service (21) sandwiches (16) Jersey (14) people (11) good (11) great (11) Mike' (10) working (9) young (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jayden 1 year ago on Google
    I went there 2/15/23 around 7:30-8pm, i ordered 3 sandwiches. Two of which had to be cooked on a grill. Shortly after the guy had put the meat on the grill, these two girls walked in. All 3 employees working (including the one cooking) just stood around talking to them. Clearly knew each other. The guy had not touched our food on the grill for about 10-20 minutes. The girls leave with free sandwiches, and the guy then quickly went back to making mine in a rush as if he forgot/messed up. I took them anyways cause I thought nothing of it, until today (2/16/23). A friend and I had the 2 cooked sandwiches. I am lucky to say I'm fine minus a stomach ache, but my friend has been suffering from food poisoning all day.
    3 people found this review helpful 👍

  • 3/5 Mike J. 5 years ago on Google
    Very nice young people working. Not a very clean work area. One young lady was wiping the counter where the sandwich is made. It was a dirty damp rag that was used. The other young lady put the tortilla wrap on the damp counter that still wasn't clean. The three people working all were polite and welcoming. They need additional training on prep cleanliness. I wouldn't go there again if that didn't change. I like Jersey Mike's sandwiches. My expectations are high for any food service. Food is very expensive these days. Training good people properly should be a top priority. Besides the fact every customer sees what is going on. Like I said they all were nice just need some training.
    2 people found this review helpful 👍

  • 5/5 Ryan Z. 6 years ago on Google
    Best subs in the area! Really fast and full of flavor. I always get the Mike's way. The staff is always in a good mood and very helpful. Kids seem to enjoy the food although it is a big sub for the little guys. Probably end up eating air more than I should but it is delicious.
    2 people found this review helpful 👍

  • 3/5 Jaime G. 9 months ago on Google
    First time here coming to jersey mikes and i wanted to try the tuna and in my opinion it was delicious how ever I got the chips and drink combo and that was disappointing the chips I got didn't taste good and the Pepsi I got from the machine had a funny taste and what did it for me was the cardboard straws yikes I didn't know they use cardboard straws and they feel weird and have a bad taste to it especially when it sits in your drink to long it dissolves and makes your drink taste even more horrible don't know who's idea this was but in my opinion you need to think of the people who drink out of these cardboard straws that prefer plastic maybe they should have both so people can choose which ones they prefer.
    1 person found this review helpful 👍

  • 1/5 Deborah G. 4 years ago on Google
    Had issues with their promotions online. First staff person said no prob she could honor it and then the cashier refused to accept it without the code from my account. I had a hard time pulling up on my phone. Spent my lunch hour trying to get the Jersey Mike's app to work....in the meantime the group I was with, finished their food. Had to take my sandwich to go. Got back to work only to discover that the sandwich was on white instead of wheat. Very disappointed.
    1 person found this review helpful 👍

  • 5/5 Spchtch 2 years ago on Google
    Great sandwiches and service! They have a great kid behind the counter named Tyler.
    1 person found this review helpful 👍

  • 2/5 Jessa B. 3 years ago on Google
    Got in line to order and the kid at the register had on a gaiter mask that kept falling down. He pulled it back up touching the inside and proceeded to help a customer without washing his hands first, it fell off again so he left it off the his time even while talking directly with two more customers. We left. It’s a pandemic, put a mask on. If you can’t be sanitary enough to do something simple as wear a mask during a pandemic, how sanitary is your food prep?
    1 person found this review helpful 👍

  • 1/5 Brandy F. 1 year ago on Google
    The customer service I received at 7:56pm this evening was subpar at best and this is very disheartening. I come here on the regular because the sandwiches are fresh and the service is pretty cool. When I walked in the young lady was by the door cleaning, she looked right at me, and immediately turned her head and didn’t even acknowledge me walking in, usually this wouldn’t be a problem, but every time that I’ve ever came in here they always greet the customer. Usually the employees are a bit older and service is great but tonight it seem like they had all high school students working and all of them were rude, except for the young man putting the condiments on my sub. The young man that happen to ask me what kind of bread I wanted and what kind of sub was so rude that he walked away and left the sandwich on the counter without telling the other guy anything and the sandwich was on the other side of a container, so the young man that was working the condiment station was looking around to figure out where the sandwich was, and he actually apologized to me and he smiled and asked me did I want it mikes way? Now that young man was very professional. Everyone else’s attitude was terrible towards me and the other customer who also happen to be a person of color and disabled…. I hate to feel like we were treated badly due to us being people of color but I’m in here enough to know that the older employees have better customer service, so for this to be my neighborhood Jersey, Mike’s I’m really upset at how I was treated because everyone should be treated the same. I’m a big believer in tipping when service is a (c) or better… F.Y.I. I went to the McDonald’s in the same parking lot and I actually received good service from them and insult to injury. They look like they were in high school as well…. Sad….
    1 person found this review helpful 👍

  • 2/5 De'Angelo B. 2 years ago on Google
    Foodie Guy Here! Went in yesterday to get my Usual #9. Never had an issue UNTIL NOW! I asked for "Mikes Way" on my Sandwich and got no Seasonings on my Sandwhich what so Ever. The Sandwich was very DRY. Truly a BIG DISAPPOINTMENT.

  • 5/5 Betty S. 4 years ago on Google
    Very good sandwich 😉

  • 5/5 Mike H. 1 year ago on Google
    I’m not one to ever put up a review, but today I truly felt the need to do so. I walked in, was promptly greeted with a smile, my order was taken, and when it was ready it was brought to my table with yet another smile! Everyone I came in to contact here today made me stop and take time out of my day to write this. Great job! Keep it up!!! I appreciate you helping make my day better than it was!

  • 5/5 Tim B. 5 years ago on Google
    So good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • 5/5 Dan M. 5 years ago on Google
    Good food and service!

  • 4/5 Jim F. 5 years ago on Google
    So glad they opened a Jersey Mikes on Volmer, it's near my house, and close to the train station so its an easy pick up on my way home. I love a good sandwhich, and Jersey Mikes is the best of the chains.

  • 5/5 Shanika H. 5 years ago on Google
    Great food Great service

  • 5/5 Paulette B. 4 years ago on Google
    The sandwiches are so good. The service was friendly. The stores are clean.

  • 5/5 Google P. 4 years ago on Google
    Good sandwiches and great staff

  • 5/5 Wil S. 4 years ago on Google
    Delicious!

  • 5/5 O. I. 4 years ago on Google
    Thanks for a coworker that took me there. It was a great experience

  • 2/5 Stormie C. 2 years ago on Google
    Imagine stopping at Jersey Mike's Subs after having to go into work at the last minute on a Saturday. You pick up your sandwich and drive home happy to finally relax and eat……you’re not even half way through your sandwich when you notice a strand of hair peeping through your bitten sandwich. With disappointment you call the store Jersey Mike's Subs and share that you have hair in your tuna sandwich only to have to tell every detail of your visit repeatedly before they address the hair in your sandwich. Finally you ask what they will offer for the inconvenience and the present the option of getting in your car and driving alllllllllllllllll the way back to said location for a replacement or getting a credit for a sandwich. You choose a credit and the young lady on the phone asks you for every detail of your sandwich. You oblige then you get to one detail she seems very confused by; “pepper relish” . Then she proceeds to insinuate that you didn’t come there because Jersey Mike’s doesn’t have pepper relish………ahhhhhh but they do 😂. So on principle as soon as the call is over you google Jersey Mike’s Pepper Relish (see attached). So you call back and ask to speak to the manager when you discover that’s who you were speaking to allllll along. Believe her name was Faith. Ask her what does she call pepper relish…..walk her through the whole condiments selection all for her to say I don’t know and then finally settle on peppers. At this point you’re hungry and frustrated so you express your frustration of a manager not knowing the products available at her store to which she says “Have a good night” and proceeds to hang up on you. Yeah that just happened to El and I’m angry for him. Also should add we have still been coming here even though they’ve gotten orders wrong and slopped some orders together.

  • 3/5 Morgan C. 1 year ago on Google
    Ordered for pickup and got home and sandwiches were wrong and soaking wet. Called store and nobody answered.

  • 1/5 MR. B. 1 year ago on Google
    Three guys to make one sandwich three guys to ring them up then three guys to clean waited 30 minutes in line before they even begin to ask me what I wanted I can see why this one is going in the hole lazy people

  • 5/5 Shannon M. 1 year ago on Google
    Jersey Mike's never disappoints. Their food is great and the staff is very friendly and the service is very fast!

  • 5/5 Cari 1 year ago on Google
    I love this location. Always friendly Great service 👏

  • 1/5 Michelle F. 1 year ago on Google
    The " manager" Ashley, was the rudest, unprofessional person I have ever dealt with! I don't know how she has a job in costumer service and as a owner I would never employ her! I will never visit the frankfort location. All kids playing around handling your food and if there is any issue don't bother calling because "Ashley" is good for nothing. Over charged me and would not refund anything. Customer service is not the job for her!

  • 1/5 Ed A. 10 months ago on Google
    You know what they say if you have nothing good to say. Don't say nothing at all. Take the time and go to the Tinley Park Location on a 191st there's a big difference.

  • 2/5 Kevin T. 1 year ago on Google
    Great place...need to have more people working. The poor employees are running frantic, and I just waited 45 minutes for a single online order. Should be a minimum of 4 people working.

  • 5/5 Skate B. 1 year ago on Google
    Good food and service, clean and staff is professional!!!..will definitely return

  • 5/5 Jac W. 6 months ago on Google
    Phenomenal service delivered by Bernadette, she was extremely professional, enthusiastic, kind, made small funny conversation and polite. Outstanding service. The other workers could definitely use Bernadette's enthusiasm and appreciation of working.

  • 1/5 alexis c. 9 months ago on Google
    Place sucks. Asked for a veggie had to tell them what to put on it… then after I waited 15 mins I opened up the wrap and it looks like they dropped it on the floor and the wrap is all ripped. Waste of my money won’t be eating here again

  • 5/5 John S. 3 years ago on Google
    That is my favorite sub sandwich place around

  • 5/5 Anastasia G. 3 years ago on Google
    I love this Mikes (and the one in Orland). They seem to fill the sandwhiches like how they should be. but not the one off Volmer! Limoy like a subway sub. A+ to Frankfort Jersey Mikes.

  • 2/5 Don C. 3 years ago on Google
    Ordered online AN HOUR AGO and I’m here waiting with like 30 other people in this small enclosed space during a pandemic

  • 5/5 Rob L. 4 years ago on Google
    Kelly is writing this review about two amazing employees I met at the Frankfort location !! Leslie and Terrance were the two I had making my sandwiches today .. no only was I greeted politely and with smiles they asked if I needed anything extra for my sandwiches since I couldn’t dine in . With these times being so trying and different it was very refreshing to meet two very kind and sweet individuals who completely turned my day way around to a great one!! Thanks to both of you , I will definitely return back to this location because of the both of you !! Sincerely humbled by your kindness , Kelly ( with a Y and not an I ... I know you two will know who you helped by the joke of y and I ) thanks again !! Have a great day

  • 5/5 Brianna C. 3 years ago on Google
    I ordered online at 2:20PM, my order was supposed to be by 3:25 PM, it was not done until 3:40 PM. Then my order was wrong, I ordered 3 sandwiches and only 1 was right. Either way, the manager Terrance took great care of me! That is the reasoning for the five stars!

  • 5/5 Tracy M. 3 years ago on Google
    Oh my, if you've never been to a Jersey Mike's...you are robbing yourself of freshness and TLC. If you like spicy...try the big kahuna steak! You will be hooked!

  • 5/5 Kindell S. 3 years ago on Google
    The Original Italian sandwich is Delicious! Veggies and toppings Always fresh! I can't leave out another Jersey Mike's Location! You must also visit the Vollmer Road Location! Experience excellent customer service and the same incredible sandwich 🥪 ever!!!

  • 5/5 scott h. 3 years ago on Google
    #13 is great sandwich. Always fresh

  • 5/5 Brian S. 3 years ago on Google
    Great tuna. Very clean . Friendly staff

  • 5/5 Katie M. 3 years ago on Google
    I did the mobile order. It was fast, easy, and great sandwiches!

  • 5/5 Shante G. 3 years ago on Google
    Absolutely delicious

  • 5/5 Joe G. 3 years ago on Google
    Great place

  • 5/5 Mariann C. 3 years ago on Google
    Omg I'm addicted to this place.

  • 5/5 Luis S. 3 years ago on Google
    Mike's Way. Yummy

  • 5/5 Guy K. 3 years ago on Google
    The big kahuna is my favorite sub!!

  • 1/5 Kevin D. 3 years ago on Google
    While the sandwich was delicious, the staff working just doesn't know their products at all. I ordered two sandwiches and both times I had to keep telling the staff what actually comes on the sandwiches. Just very disappointed

  • 5/5 Edward P. 3 years ago on Google
    Love it

  • 5/5 Nancy T. 3 years ago on Google
    Great service and great food

  • 5/5 James S. 3 years ago on Google
    Long line but worth every bite.

  • 5/5 Jerry O. 4 years ago on Google
    DELICIOUS,THANK YOU

  • 2/5 Emily B. 4 years ago on Google
    Never do they have white bread. Ive been here at lunch time, dinner time and only once out of the 5 times ive tried do they have white. Its beyond ridiculous. I try calling ahead again and they never answer their phone. Ill never spend money here again. Such a disappointment

  • 5/5 Nieasha H. 4 years ago on Google
    Didn't like my sandwich. Talked to Dalvin and it will be replaced ...

  • 5/5 Matt J. 4 years ago on Google
    LOVE LOVE LOVE their beef sandwich. Counter people are always friendly.

  • 4/5 Julie 4 years ago on Google
    Better than Subway, just more momey

  • 5/5 Ifetayo B. 4 years ago on Google
    OMG I HAVE TO SAY THIS ONE IS MY #1 FAVORITE SUB PLACE !!!

  • 5/5 3SevenStangVids 4 years ago on Google
    This place is the BOMB!

  • 5/5 Mitzi Y. 4 years ago on Google
    Friendly & fast service - their sandwiches are fresh & delicious!

  • 5/5 Tom P. 4 years ago on Google
    Dyin' for Jersey Mike's. Went 5 miles out of my way. Would have gone 5 more as this sandwich team made me a winner sandwich!

  • 4/5 Lee K. 4 years ago on Google
    nice eatery, make sure that your bread is soft

  • 4/5 Anne R. 4 years ago on Google
    Good food.


Call (815) 464-8121 Open on Google Maps

Amenities


  • Pets
    • ✓️ Dogs allowed outside
  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Halal food
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Vegan options
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Curbside pickup
    • ✓️ No-contact delivery

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