1/5 deb 3 months ago on Google • 1 review New
I
just
returned
from
a
stay
at
this
property
and
cut
my
trip
short
because
I
disliked
this
hotel
so
much.
Not
in
any
particular
order,
here
are
the
issues:
1.
unprofessional
staff
who
are
ill-trained
to
manage
everything
from
check-in
process
to
guest
requests
2.
you
must
use
a
QR
code
to
order
things
like
towels
and
other
room
essentials.
Then
a
robot
brings
them
to
the
room.
However,
when
the
robot
brings
the
wrong
items
you
must
go
through
the
ordering
process
again.
3.
After
the
second
time
of
the
robot
coming
to
the
room
and
not
being
able
to
access
the
ordered
supplies
I
called
the
front
desk
again
to
ask
for
a
human
to
deliver
these
items
4.
There
were
several
other
rude
staff
interactions.
It's
apparent
this
entire
staff
had
never
been
trained
on
customer
service
5.
breakfast
-
there
were
two
adjoining
rooms.
One
room
was
stocked
with
offerings
and
no
seats.
The
second
room
had
empty
trays
of
breakfast
items
but
plenty
of
seats.
I
had
to
walk
back
and
forth
between
the
rooms
to
find
items
to
eat.
6.
Horrible
designed
shower
and
not
matter
how
tightly
sliding
door
is
closed,
the
water
completely
soaks
the
bath
mat
and
floor
7.
upon
checkout
in
the
final
act
of
unprofessionalism,
the
person
checking
me
out
never
said
thank
you
for
staying
with
us
and
may
I
help
you
with
your
luggage
to
the
taxi
outside.
This
was
at
5:00AM
with
nobody
beside
me
at
the
desk.
I
have
no
idea
why
this
hotel
is
rated
even
3
stars.
It
is
horrible.
My
advice
is
to
stay
anyplace
else
but
this
hotel!